Artificial Intelligence

• Under supervision, monitors security audit and intrusion detection system logs for system and network anomalies and provides first level analysis.
• Responds to suspicious or malicious events detected through collection or reported by Help Desk or users.
• Provides entry-level remediation and application event support to IT operations and engineering teams.
• Performs initial computer system forensic investigations and supports fraud investigations.
• Assists in providing analysis, design and support for log collection of firewalls, routers, networks and operating systems.
• Communicates technical and event assessment results, evaluates engineering and integration initiatives and provides basic technical support to assess security policies, standards and guidelines.
• Assists in developing, collecting and analyzing logs from firewalls, intrusion detection systems, enterprise anti-virus systems and software deployment tools.
• Reviews and recommends the installation, modification or replacement of hardware or software components. Escalates more complicated issues to supervisor.
• Position may require on-call coverage for evenings, weekends, and holidays.

BISO AI Associate Analyst

Customer Support

• Independently and proficiently fields customer service inquiries and transactions of low to high level complexity from residential, commercial, industrial, and/or public sector customers for assigned market area(s).
• Utilizes excellent and professional written and verbal communication skills to respond to incoming requests.
• Provides education and information regarding accounts, charges, billing, and contracts.
• Communicates concise and accurate information.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Maintains customers’ accounts by processing service change and billing requests.
• Confirms understanding of customer needs, issues, and requests.
• Listens for and identifies opportunities to cross sell additional products and services.
• Serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right department and people within WM.
• Escalates more complex issues to appropriate level.
• Supports other service lines when required; proficient in multiple queues/service lines.
• Adheres to service and operational standards established for the call center, including quality, productivity, service machine, safety, and timeliness goals.
• Responsibilities may include, but are not limited to system queries, report management, and liaison among internal CE partners.
• Completes cross training with Operations, Sales, and Billing.
• Able to perform outbound calling campaigns, as needed.
• Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
• Strives to meet or exceed service and operational goals established for the call center.

Customer Service Representative II

Program Manager

• Manages existing business relationships by developing and implementing sound retention strategies.
• Utilizes strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
• Handles all retention requests, providing ongoing education of contract details to existing customers.
• Obtains customer contract commitments during face-to-face interactions.
• Resolves all escalations for customer service within the book of business.

Program Manager, Sales

Manager

• Manages the full fleet of primary and secondary equipment
• Coaches and develops field-based Fleet Managers
• Performs site assessments/audits
• Communicates facility support observations and findings
• Provides field communications
• Supports COMPASS activity
• Champions a customer-focused, results-oriented, safe culture
• Acts as consultant and advisor to leadership in assigned area
• Maintains competency in fleet management, asset utilization, process implementation, improvement, root cause analysis, customer service, training, personnel development, and capital/expense management.

Manager, Fleet Field Support

Human Resources

• Identify and implement HR solutions that impact the company's ability to meet business objectives.
• Plan, manage, and coordinate various HR activities ensuring the appropriate resources and stakeholders are engaged.
• Partner with business leaders throughout the employee lifecycle.
• Deliver HR solutions that are considered value added, measurable, directly tied to business objectives.
• Develop and provide regular and ad-hoc reports and recommendations as needed to leadership.

Senior Manager, HR

Account Executive

• Receives inbound calls and makes outbound sales calls to perspective and existing customers to sell Stericycle’s services and/or products
• Acquires new customers and converts existing customers through prospecting in assigned territory, outbound marketing / lead campaigns and referrals
• Effectively utilizes consultative selling strategies to attain a minimum 100% of assigned revenue and quota goals
• Builds a pipeline of potential future business by prospecting via marketing / lead campaigns, territory lists, the Internet and other sources identified
• Track details and results for all leads, opportunities, issues and losses
• Forecast month and quarter sales within 5% of actual results
• Target upgrade and cross-sell opportunities of additional Stericycle products/services

Inside Sales Representative – MW TAR

Sales

• Receives and processes calls from customers
• Acts as the end-to-end point of contact for customers
• Resolves customer escalated issues quickly and efficiently
• Collaborates with internal and external parties to manage client projects
• Provides customer proactive service and education regarding service options, charges, billing, and contracts
• Documents each interaction in the Acorn system
• Strives to meet or exceed service and operational goals established for the service

CSR III, Sales Support

• Directs all aspects of a service area within an assigned vertical line of business "LOB."
• Provide a comprehensive range of innovative and cost-effective environmental solutions to assigned clients/operating units.
• Responsible for profit and loss, budgeting, day-to-day operations, ISO programs and service execution.
• Supervise and coordinate employee work and development activities within respective sites.
• Collaborate with customers for service enhancements and contract renegotiations.
• Manage financial and operating performance of assigned customer sites.
• Ensure profitability and operational goals are achieved.

Manager, Territory – WM Sustainability Services, Collection Brokerage

• Provides reliable and timely coaching and counseling to employees on issues to ensure consistent, transparent application of policies, procedures, and employment laws.
• Identifies, communicates, and resolves complex employee relations issues balancing employee advocacy with stewardship of company policies and employment laws.
• Serves as the local People point of contact supporting/delivering internal processes including Payroll, New Hire Orientation and Benefits.
• Conducts training on company policy, programs, and other issues as they arise.
• Partners and participates with local team(s) on recruitment outreach efforts.
• Serves as an active member of People related project teams as assigned.
• Serves as a mentor to others within the People department by providing technical advice and guidance.
• Assists the People Manager in the development and maintenance of processes and policies as well as new initiatives.
• Apprise and escalates potential legal, risk, safety, etc. concerns to the People Manager.

Senior HR Advisor

• Cover Memphis, TN territory as Senior Account Executive
• Responsible for prospecting and closing sales to new customers
• Develop and implement sound selling strategies to ensure revenue growth
• Manage existing business relationships to achieve sales goals
• Handle customer cancellation requests and provide ongoing education of contract details
• Collaborate with Plant Managers and Brokerage Account Managers

Senior Outside Sales Account Executive

Data Scientist

• Own reinforcement learning and agentic AI initiatives end to end, from problem framing and data exploration through modeling, validation, deployment, and measurement.
• Partner directly with business and senior leaders to clarify objectives, constraints, and success criteria.
• Prepare and deliver executive-ready presentations that explain methodologies and recommendations.
• Independently manage priorities, scope, timelines, risks, and stakeholder expectations.
• Design, build, and evaluate reinforcement learning models and agent-based systems.
• Apply advanced techniques including policy optimization, actor-critic methods, offline RL, and preference learning.
• Perform advanced data mining, simulation, feature engineering, and analysis on large datasets.
• Collaborate with engineering and platform teams to integrate models into production workflows.
• Produce clear, well-structured documentation covering problem definitions, methodologies, assumptions, results, and recommendations.

Senior Data Scientist – Reinforcement Learning

• Support the Sourcing Team with pricing analysis for new business opportunities, including development and review of pricing models.
• Build, review, and validate pro forma financial models to support business proposals and strategic decision-making.
• Conduct detailed pricing, volume, and plan performance analyses to assess profitability and operational impact.
• Partner with cross‑functional teams to evaluate assumptions related to market conditions, material streams, and operational capacity.
• Travel to operating sites to support the Optimization Team, including participation in startup activities and operational assessments.
• Assist with testing and evaluation of new material streams, including data collection, material performance analysis, and feasibility assessment.
• Compile, organize, and analyze operational and financial data from multiple sources to develop clear, actionable insights.
• Prepare and present data-driven summaries and recommendations for Area Recycling Directors and Senior Leadership.
• Support continuous improvement initiatives by identifying trends, risks, and optimization opportunities across sourcing and operations.
• Other assigned duties.

Manager, Recycling Solutions

• Directs the development of the Price Management strategic plans consistent with the established corporate strategic plans, and ensures their proper execution.
• Develops Price Management as a strategic capability by maintaining focus and ensuring proper resource allocation within Group.
• Works with Market Area and Group management to establish and implement pricing guidelines including price increase goals and pricing parameters for new customers.
• Works closely with the Corporate Price Management team to develop pricing strategies and implementation plans, and directs the execution of such plans.
• Counsels managers as to execution of programs, and when necessary provides direction for modification in work plans or implementation of contingency plans in accordance with prevailing business conditions.
• Directs and coordinates the implementation of emerging pricing tools.
• Directs and coordinates profitability improvement efforts, such as: Route profitability review; Customer profitability review; Major contract review.
• Monitors market conditions, pricing trends, and the effectiveness of pricing actions.
• Addresses pricing issues pertinent to revenue growth and retention efforts.
• Validates pricing assumptions to support revenue analysis and budgeting process as required.
• Develops operating unit budget in a timely manner, forecasting financial and human resource needs for future time periods.

Area Manager I, Pricing

Account Manager

• Directs all aspects of a service area within an assigned vertical line of business "LOB."
• Responsible for management of operating units' profit and loss, budgeting, day-to-day operations, ISO programs and service execution.
• Develops bids and quotes for new projects, implementation of identified projects
• Analyzes and reports financials, collects customer payments, ensures customer satisfaction.
• Oversees Project Manager’s development of a safe work environment that complies with health, safety and environmental regulations.
• Manages customer service issues and identifies potential contract/service enhancements.

Territory Manager

• Own analytics initiatives end-to-end, from problem framing and data exploration through modeling, validation, deployment, and measurement.
• Partner directly with business and senior leaders to clarify objectives, constraints, and success criteria without relying on others to translate technical ideas.
• Prepare and deliver executive-ready presentations that explain methodologies and recommendations, and present findings directly to stakeholders while answering questions in real time and defending technical decisions.
• Independently manage priorities, scope, timelines, risks, and stakeholder expectations across multiple concurrent efforts.
• Design, build, and evaluate advanced statistical, machine learning, AI, and GenAI models, selecting modeling approaches based on business needs, data constraints, and operational feasibility.
• Perform advanced data mining, feature engineering, and analysis on large and complex datasets.
• Translate model outputs into actionable, operational insights.
• Ensure data quality, reliability, and reproducibility; clearly communicate risks and limitations.
• Collaborate with engineering and platform teams to integrate models into production workflows.
• Produce clear, well-structured documentation covering problem definitions, methodologies, assumptions, results, and recommendations.
• Create artifacts (slide decks, summaries, dashboards, Confluence pages) that enable reuse without direct hand-holding.
• Establish and follow best practices for analytical rigor and reproducibility.