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WM

Account Associate III

WM

Account Associate III for WM serving Small/Medium business customers. Focused on retention and growth within a hybrid work environment.

Posted 7/16/2026full-timeBaltimore • Maryland, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention strategies and effective communication with Small/Medium business customers. Proficient in managing complex customer demands and utilizing sales productivity software tools to enhance service delivery.

Highest-signal resume keywords
Customer Retention StrategiesSales Productivity SoftwareInbound Call ManagementProactive Customer OutreachEscalated Customer Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies
WM Sales Productivity Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Small/Medium BusinessAccount Associate IICustomer CancellationsContract AgreementsTeam-Based Queue

About the role

Key responsibilities & impact
  • Serves as a key point of contact for WM's Small/Medium business customers
  • Operating as part of a team-based queue
  • Focuses on retaining and growing the team's book of business
  • Manages inbound call requests and proactive customer outreach
  • Prevents customer cancellations and secures updated contract agreements
  • Achieves success through sound retention strategies
  • Utilizes WM sales productivity software tools accurately and consistently
  • Manages complex customer demands and addresses escalated customer issues

Requirements

What you’ll need
  • High School Diploma or GED (accredited)
  • 2 years Experience as an WM Account Associate II

Benefits

Comp & perks
  • medical, dental, vision, life insurance, and short-term disability
  • stock purchase plan
  • company matching on a 401(k)
  • paid vacation
  • holidays
  • personal days