Account Executive

• Increase account penetration with strategic product sales
• Communicate proactively with all customers quarterly, to strengthen and expand relationships
• Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills
• Update and renew customer service agreements
• Resolve service escalations within the defined territory
• Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
• Communicate rates, fees and service strategies with conviction
• Understand and use customer incentives and concessions within appropriate profit targets and level of authority
• Establish and maintain a high level of customer satisfaction
• Communicate and collaborate with the Inside Sales Manager to resolve customer issues
• Align WM products and services with customer needs
• Engage additional WM business opportunities - referring internally as appropriate
• Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and pricing tools)
• Propose customer solutions that are compliant with appropriate local, state and federal regulations

HOA Account Executive, Public Sector

Analyst

• Implements and maintains pricing infrastructures.
• Evaluates effectiveness of pricing strategies and modifies pricing structures as needed.
• Recommends and implements monthly price increases and coordinates with Sales and Billing for implementation.
• Collects and analyzes financial, statistical, and strategic information in order to maintain pricing tools.
• Creates and analyzes reports for customer and route profitability.
• Audits billing and services to monitor customer changes and set ups.
• Provides reporting and documentation of pricing structures and serves as the point-of-contact for pricing inquiries from internal sales department, but not customers.

Analyst I, Pricing

Sales

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Sales Retention Account Associate

Human Resources

• Support HR Operations with daily activities including payroll exceptions and employee inquiries
• Review 'People Pulse' for themes and make recommendations
• Research emerging trends in AI and create a practical guide for HR
• Conduct PTO audits and analyze trends
• Collaborate with HR Business Partners to execute action plans
• Produce monthly reports on absences and accommodations
• Participate in strategic HR decision-making

HR Intern – Sustainability

• Manage existing contracts including relationship maintenance, contract terms, service offerings, price increases and extensions.
• Maintain and enhance customer relationships and satisfaction through involvement in the community.
• Coordinate activities with other WM departments as necessary to deliver on contract and service expectations.
• Develop strategies to strengthen/deepen service offerings and wallet share of existing contracts.
• Utilize contract management and audit tools to maximize contract value and compliance.
• Develop community partnerships with elected officials and key community stakeholders that result in positive press coverage.
• Coordinate, oversee and manage all bid responses, including pricing analysis, reporting and other exhibits as required.

Senior Account Executive – Public Sector

• Responsible for prospecting and closing sales to new customers to achieve budgeted sales goals.
• Develop and implement sound selling strategies that ensure revenue growth.
• Manage existing business relationships to achieve budgeted sales and price goals.
• Handle all customer cancellation requests and provide ongoing education of contract details.
• Propose customer solutions that comply with appropriate local, state and federal regulations.