Operations

• Serves as support person for Sustainability Services Territory or Vertical.
• Implementation of new contracts.
• Assisting with special projects and staffing existing contracts as needed.
• Consult with client and prospective clients to identify, design and implement cost saving opportunities and proposals.
• Ensure compliance with client and government regulations by performing necessary inspections and reporting.
• Resolve all issues in a timely manner.
• Administer client and vendor financial obligations including invoicing, reporting and contracts.
• Promote culture of safety by ensuring site personnel are properly trained.

Operations Support Manager

Human Resources

• Supervise operations of a centralized HR service center
• Maintain supervisory responsibility along a service line
• Assign/distribute work among staff based on volume
• Serve as escalation point for unresolved cases
• Coach, train, and motivate staff to maximize performance
• Communicate direction and goals for department
• Set achievable goals linked to organizational objectives
• Assist with audit procedures and protocols
• Maintain understanding of HR cross-functional processes
• Participate in organizational process reengineering projects
• Build and maintain cross-functional relationships

Supervisor, HR Service Center

Sales

• Expertly navigate supporting the needs of the Mid-South Area Sales Team.
• Respond to support requests from the Sales team via Outlook email or MS Form.
• Log/complete Salesforce Tasks.
• Generate and submit individual and complex orders using Salesforce.
• Manage multiple systems to complete support requests, including data mining and financial reporting using Excel.
• Handle occasional inbound/outbound voice calls and Teams video calls.
• Limited, direct customer interaction via phone and email.

Sales Coordinator

Program Manager

• Serve as the primary point of contact for assigned Key Accounts across various segments
• Manage the end-to-end RFP/RFQ process
• Partner closely with Legal to review contract terms
• Maintain strong administrative ownership of assigned accounts
• Utilize various internal systems to maintain accurate customer records
• Act as a key internal coordinator, building effective working relationships across teams
• Identify opportunities to optimize and grow internal portfolios
• Communicate regularly with customers through various channels

Gestionnaire des comptes clés – Bilingual Program Manager, Key Accounts

General Counsel

• Reporting to the Vice President and Assistant General Counsel
• Drafting, reviewing, and negotiating a wide variety of customer and vendor contracts
• Partnering with commercial and strategic sourcing organizations to resolve disputes
• Providing day-to-day support to internal business clients
• Advising clients on legal risks and business strategies

Counsel, Commercial

Billing Specialist

• Oversees a team of 8-12 Billing or Sr. Billing Reps performing a variety of routine billing functions and related activities to ensure the proper preparation of complete, accurate and timely bills to maximize client satisfaction and drive cash flow.
• Demonstrates an independent, leadership role with Program Managers and Strategic Account Managers to identify root cause and corrective actions needed to eliminate consistent billing errors.
• Collaborates with Program Managers, Strategic Account Manager and/or Billing Management in gathering and reviewing custom billing requirements. Ensures all department and company policies and procedures are adhered to while completing the request.
• Manages and maintains performance metrics related to billing completely, accurately and timely.
• Researches and resolves routine billing questions and discrepancies as SME in escalations.
• Effectively provides excellent customer service to external and internal customers.
• Acts as first POC for escalated and any client & Sales questions as needed by Analyst.
• Promotes the team culture of positive attitude by actively acknowledging colleagues’ contributions through Green & Grateful kudos and addressing challenges with a constructive mindset.

Billing Team Lead

Account Executive

• Communicates in a focused and compelling way that drives the thoughts and actions of customers, peers, and business partners.
• Utilizes change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Use WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Manages complex customer demands and addresses escalated customer issues.
• Supports existing customers outside of their designated market area when needed.
• Conducts and supports peer coaching and training as needed.

Account Associate III

Business Analyst

• Partner with Supply Chain and cross-functional leaders to understand operational priorities, financial drivers, and decision-making needs.
• Support margin tracking, quantification, and performance monitoring by identifying and quantifying improvements to cost, revenue, and profitability.
• Work closely with the offshore Power BI team to support the delivery of dashboards, metrics, and analytical views by providing business context, validating requirements, answering functional questions, and performing business testing of reports prior to release.
• Prepare monthly operating review (MOR) materials, leadership presentations, and ad-hoc analytical content that clearly communicate performance, trends, risks, and opportunities.
• Translate evolving or loosely defined business ideas into structured analytical strategies and tactical recommendations.
• Participate in Agile delivery routines to ensure business priorities, intent, and expectations are clearly understood and represented.
• Define, refine, and validate business requirements to ensure delivered solutions meet stakeholders’ needs and intended outcomes.
• Perform business validation and user acceptance testing to confirm accuracy, usability, and alignment with documented requirements.
• Conduct root-cause analysis to identify key drivers impacting service, cost, margin, and overall supply chain performance.
• Collaborate with global analytics and data partners (including India-based resources) to ensure data quality, consistency, and readiness for analysis.
• Support continuous improvement efforts across analytics, reporting, and business processes.

Strategic Business Analyst II – Supply Chain

Designer

• Operates a vehicle specific to the assigned line of business safely and efficiently, servicing routes in compliance with WM Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) regulations as well as all local, state and federal laws while performing all standard driver responsibilities, including pre- and post-trip inspections and ensuring timely and effective waste or recycling collection.
• Conducts on-the-job training and coaching on proper vehicle operation, defensive driving techniques, and adherence to safety practices for new drivers and retrains drivers who have been re-assigned to new routes, line of business, or drivers having driving performance issues (i.e. Most Help Needed or Multiple Incident Employee).
• Observes drivers to assess their ability to safely operate and maneuver a WM vehicle and provides immediate, constructive feedback to ensure proper and consistent safety and performance duties are achieved.
• Instructs and reinforces WM SAFETY defensive driving skills, WM Way processes, and OBU tablet usage to drivers.
• Keeps accurate records of the driver’s progress, including areas of strength and improvement, completed training tasks, and additional training and coaching recommendations.
• Reports driver performance data to the Route Manager and Onboarding Optimization Manager; highlighting both strengths and areas for improvement; recommends additional coaching and training if needed.
• Mentors drivers by providing guidance and support as they transition into their roles, helping them develop skills and confidence.
• Serves as an ambassador for WM by promoting the company’s values and safety standards, ensuring drivers uphold high performance and compliance expectations.

Designated Driver Trainer, Commercial

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts, preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.
• Other duties as assigned.

Senior Account Executive

Marketing

• Uses problem solving skills, determines problems, and understand fundamental parts of the problem.
• Conducts analysis as directed, and prepares and delivers insights and recommendations based on analysis.
• Synthesizes findings and draws conclusions from analyses and makes oral/written recommendations to supervisor and/or manager.
• Executes tasks directly related to functional projects and/or process improvements.
• Communicates issues and roadblocks related to areas of responsibility.

Area Marketing Intern – Part Time

• Aggressively sell document destruction services to prospective customers in a specific territory.
• In conjunction with the District Sales Manager, develop and set specific and measurable sales targets on a monthly and annual basis
• Develops and maintains a pipeline of opportunities for the assigned territory.
• Develops and maintains a sales strategy for the assigned territory.
• Maintains a personal level of expertise of Shred-it services and competitive solutions.
• Develops customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign.
• Participates in all sales and other training provided by Shred-it.
• Implements and demonstrates best practices to sell Shred-it solutions to prospective and existing customers.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager.
• Reports daily activities and sales results to the District Sales Manager.
• Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager’s attention to any area of concern.
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis.
• Perform other duties and responsibilities, as assigned.

Sales Executive

Project Manager

• Plans and directs all onsite activities at client location in relation to the storage, transportation and disposal of hazardous and non-hazardous wastes and other related services following federal, state & local regulations.
• Manages and plans activities of onsite personnel.
• Serves as liaison between client and vendors in relation to service issues and contract management.
• Maintains pre-established standards for safety and environmental issues.
• Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads.
• Consult with client to identify, design and implement cost saving opportunities and proposals.
• Ensure compliance with client and government regulations by performing necessary inspections and reporting. Resolve all issues in a timely manner.
• Administer client and vendor financial obligations including invoicing, reporting and contracts.
• Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state and local regulations.
• May occasionally be required to perform labor-intensive activities (e.g., drum collection and bulking).

Maritime Project Manager

Customer Retention Specialist

• Re-negotiate contracts to retain customer business when necessary
• Utilize ‘Value Based Sales Skills’ to uncover client issues and needs
• Manage cases assigned within prescribed service level expectations
• Work with cross functional team members for satisfactory solutions
• Proactively contact customers identified as 'at risk' for cancelling services
• Exercise discretion for credits and approvals
• Effectively utilize technology based CRM tool for lead follow-up
• Perform other duties and responsibilities as assigned

Retention Specialist, Sales

• Aggressively sell document destruction services to prospective customers in a specific territory.
• In conjunction with the District Sales Manager, develop and set specific and measurable sales targets on a monthly and annual basis.
• Develops and maintains a pipeline of opportunities for the assigned territory.
• Develops and maintains a sales strategy for the assigned territory.
• Maintains a personal level of expertise of Shred-it services and competitive solutions.
• Develops customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign.
• Participates in all sales and other training provided by Shred-it.
• Implements and demonstrates best practices to sell Shred-it solutions to prospective and existing customers.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager.
• Reports daily activities and sales results to the District Sales Manager.
• Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager’s attention to any area of concern.
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis.
• Perform other duties and responsibilities, as assigned.