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Operations Manager
WMOperations Manager responsible for onboarding and managing drivers and helpers at WM. Establishing positive relationships and ensuring performance management for frontline employees in environmental solutions.
About the role
Key responsibilities & impact- Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers.
- Establish and maintain positive relationships with all front-line employees.
- Ensure new frontline employees have tools, instruction, and feedback for successful daily duties.
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
- Provide timely and consistent touchpoints with frontline employees.
- Regular review of best practices to enhance daily performance.
- Focus on understanding and progress of frontline employee career goals.
- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.
- Actively practice and seek feedback on coaching conversations.
- Lead by example to ensure safety practices are paramount with each employee.
- Teach and develop an understanding of the WM Way.
- Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Document and maintain records required by regulatory agencies such as the Department of Transportation.
- Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
- Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Requirements
What you’ll need- Associate's Degree (accredited) or High School Diploma (accredited) and two (2) years of relevant work experience.
- Must be at least 18 years of age
- Legally eligible to work in the country where the position is located
- Valid Driver's License
- Successful completion of the WM Operations Manager Trainee program
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance managementcoachingmentoringroot cause investigationsdocumentationauditingsafety practicesregulatory complianceroute operationscustomer evaluation
Soft Skills
relationship buildingcommunicationfeedbackcollaborationleadershipproblem-solvinggoal settingadaptabilitysupportteamwork
Certifications
Associate's DegreeHigh School Diplomavalid driver's licenseWM Operations Manager Trainee program