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Customer Service Representative
WMCustomer service representative for WM handling inquiries through various channels. Expected to retain customers and offer services while managing a high volume of contacts.
Posted 6/8/2026full-timeRemote • Alabama, Arizona, Illinois, Massachusetts, Mississippi, Pennsylvania, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesJunior💰 $15 - $20 per hourWebsite
About the role
Key responsibilities & impact- Interact with WM Customers via Multi-Channel Customer Service
- Handle 60-80 contacts a day in a fast-paced/high-volume environment
- Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
- Provide one call resolution for customer issues
- Identify opportunities to cross sell additional products and services
- Negotiate and document service type, pricing, billing, and other required information
- Attempt to retain customers who call to cancel services
- Meet or exceed service and operational standards established for the call center
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 1 year of previous customer service experience (in addition to education requirement)
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicenegotiationproblem solvingcross sellingcommunicationretention strategiesdocumentationoperational standardsfast-paced environmentmulti-channel interaction
Certifications
High School DiplomaGED