Program Manager, Key Accounts

Program Manager handling large accounts in environmental solutions and providing exceptional customer service while managing safety and compliance. Requires hybrid work in the Minneapolis area.

Posted 6/9/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $77,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service to large accounts.
Handle after-hours calls and bid work.
Conduct site visits, waste audits, and address safety concerns.
Manage highly transactional accounts.
Establish and maintain a high level of customer satisfaction.
Communicates to and works to resolve unique customer issues.
Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
Updates and secures customer service agreements.
Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Requirements

What you’ll need

Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
Prior experience with cold calling, prospecting, outside sales and experience with sales in the public sector highly preferred.

Benefits

Comp & perks

Medical, Dental, Vision, Life Insurance and Short-Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicerelationship managementcold callingprospectingoutside salessales productivity softwarewaste auditssafety compliancecustomer solutionsservice agreements

Soft Skills

communicationproblem-solvingcustomer satisfactionnegotiationorganizational skillsproactive engagementadaptabilityteam collaborationconflict resolutionstrategic planning

Certifications

Bachelor's DegreeHigh School DiplomaGED