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Supervisor, Credit and Collections
WMSupervises day to day activities in credit and collections for North America's leading waste services provider. Ensures compliance with company policies and oversees the performance of collections staff.
About the role
Key responsibilities & impact- Supervises day to day activities of the credit and collections area including credit, billing, and collection efforts.
- Maintain responsibility for the daily accounts receivable credit, billing, and collection process in accordance with Waste Management policies and procedures.
- Monitor payment requirements on high dollar accounts.
- Review credit requests and pull credit reports for high dollar customers.
- Approve or decline credit requests in accordance with Waste Management policies and procedures.
- Oversee collections staff to ensure outstanding accounts are called and collection files maintained.
- Maintain basic understanding of applicable federal, state and local credit regulations affecting credit and collection procedures.
- Handle escalated customer complaints that are credit related.
- Complete month-end credit reports in accordance with accounting policies and procedures.
- Hire, train, supervise and develop staff, including coaching, counseling and discipline.
- Review, rate and evaluate credit/collections staff's performance on an annual basis in accordance with PDS guidelines as provided by the people department.
- Direct or prepare financial reports in accordance with WM requirements to ensure meeting various deadlines and due dates.
Requirements
What you’ll need- Education: High School Diploma or GED (accredited).
- Experience: 4 years of relevant work experience (in addition to education requirement).
- Accounting/bookkeeping, credit and collections, customer service and supervisory skills may be required.
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounts receivablecredit managementbillingcollectionscredit reportsfinancial reportingmonth-end reportingcredit regulationscustomer servicesupervisory skills
Soft Skills
coachingcounselingdisciplineperformance evaluationproblem-solvingcommunicationleadershiptrainingorganizationcustomer complaint resolution
Certifications
High School DiplomaGED