WinnCompanies

Customer Support

• Provide excellent customer service to residents, technicians, and project site team members in a fast-paced environment.
• Receive emergency and non-emergency service requests via online, email, or calls from residents.
• Handle all calls, including troubleshooting and scheduling resident service request needs.
• Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve.
• Prioritize calls according to urgency and importance.
• Create work orders and dispatch accordingly.
• Schedule work orders. Ensure all work orders are processed in a timeline manner to include online work orders and voicemails.
• Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day.
• Handle customer questions and concerns regarding service requests.
• Dispatch and schedule pest control work orders.
• Provide scheduling support for Deployed Spouses Program.

Customer Service Coordinator

Compliance

WinnCompanies is looking for a Regional Compliance Specialist to join our team at our Fresno Regional Office.

The Regional Compliance Specialist is responsible for ensuring that all policies and procedures from WinnResidential and affordable housing agencies are communicate to, and implemented by site managers and senior staff within the assigned portfolio. You will also be responsible for delivering a network of training, completing compliance reviews, monitoring property-specific compliance requirements across program types, and providing direct support to the assigned portfolio to ensure properties are meeting or exceeding regulatory requirements across various agencies and organizations.

Please note that the pay range for this position is $70,000 to $75,000 annually, depending on experience, plus mileage reimbursement. Additionally, the regular work schedule is as follows: Monday through Friday, from 8:00 AM to 5:00 PM.

Regional Compliance Specialist

Accountant

• WinnCompanies is looking for a Senior Accountant to join our team, and we're looking for someone with an eye for detail and a knack for action. In our Winn Military Housing Accounting Division, you'll be a key part of the Airforce accounting team, helping to oversee our project accounting, cash management, and financial reporting for our Airforce sites.
• You'll bring your solid accounting, analytical, and time management skills to the forefront as you process, review, and evaluate financial transactions for a portfolio of housing properties. Your expertise will help our clients improve the financial performance of these properties, making a positive impact on the whole community.
• This is a great opportunity for someone who enjoys a fast-paced environment where they can truly make a difference. You will work on-site in our Brentwood office four days a week, with one day of remote flexibility weekly. Please note that the schedule for this role may be as late as 10 a.m. to 6 p.m. CST, Monday through Friday. The hourly compensation for this position is $33.70 - $36.05 depending on experience.
• If you're ready to make a positive impact and thrive in a fast-paced environment, then let us know by applying today!

Senior Accountant

Security Engineer

• Assists sites with selection and onboarding of third-party security vendors. Assists sites with contract compliance for third party security vendors, including adherence to post orders and modification of deployment schedules.
• Monitor security equipment and ensure maintenance and repairs are completed. Review bids for security equipment and assist in design process for installed security systems.
• Perform process and procedure audits and present findings.
• Create and implement new policy for physical security operations.
• Respond to security incidents as needed.
• Perform site security assessments and provide detailed findings and recommendations.
• Collect and present metrics data for on-site third-party security vendors.
• Collect, present, and submit metrics data for incident reports. Serve as primary contact for Unified Data Report for all sites/regions.
• Participate in implementation of security recommendations and improvements.
• Serve as SME for recruitment of vendors and security personnel (both internal and external). Assist VP of Physical Security with vendor engagement and selection of security contracts and bid process.
• Assist with creation and deployment of security and safety related training courses.
• Participate in security briefings and site/regional security meetings.
• Complete other duties as assigned.

Customer Service Coordinator

Regional Compliance Specialist

Senior Accountant

Regional Physical Security Manager