Customer Support

• Conduct all business in accordance with the Company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to property management.
• Support WinnSTART/STOP processes, including: property setup tasks, vendor coordination, and onboarding support to ensure smooth transitions.
• Contributing to documentation and analysis of findings to support operational readiness.
• Assist with correspondence to/from CHA, IHDA, or HUD as needed.
• Assist in monitoring the recertification process to ensure support of team members that are working to complete recertifications in a timely fashion.
• Responsible for maintaining an accurate daily timekeeping record via our Paycom time keeping system.
• When meeting with residents, document their file with any concerns and complaints that could become a future issue for the Management Office.
• Generate and close work orders, as needed.
• Report any physical concerns to manager when walking around the property.
• Greet residents either by phone or in person, in a professional and courteous manner, and in line with Habitat’s Core Values.
• Assist assigned property with a variety of clerical functions such as, but not limited to, data entry, filing, answering phones, handling mail, delivering notices, meeting with residents, collecting rent etc.
• Will regularly change work locations day to day. Rarely will be required to change locations during the same workday.
• Creates new files, labels, and maintains files accordingly, as needed.
• Address or direct resident inquires, and other requests as required.
• Maintain a clean work area, free of debris or safety hazards.
• Perform all functions in accordance with operation guidelines.

Property Support Specialist

Retail Support Specialist

Customer Service Representative