Patient Contact Center Representative, Patient Billing / Collections, Georgia
Northeast Georgia Health System
Customer Service Coordinator
WinnCompanies
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteSalary
💰 $16 - $17 per hour
Job Level
Junior
About the role
- Provide excellent customer service to residents, technicians, and project site team members in a fast-paced environment.
- Receive emergency and non-emergency service requests via online, email, or calls from residents.
- Handle all calls, including troubleshooting and scheduling resident service request needs.
- Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve.
- Prioritize calls according to urgency and importance.
- Create work orders and dispatch accordingly.
- Schedule work orders. Ensure all work orders are processed in a timeline manner to include online work orders and voicemails.
- Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day.
- Handle customer questions and concerns regarding service requests.
- Dispatch and schedule pest control work orders.
- Provide scheduling support for Deployed Spouses Program.
Requirements
- High school diploma or GED equivalent.
- 1-3 years of relevant work experience.
- Advanced skills with Microsoft Office applications.
- Outstanding verbal and written communication skills.
- Excellent customer service skills.
- High Speed internet.
- A quiet, distraction free work environment.
- Superb attention to detail.
- Ability to manage time effectively.
- Ability to make decisions and solve problems.
- Ability to adapt and prioritize within a fast-paced environment.
