Customer Support

• Help end-users navigate the Avetta Cloud application
• Assist end-uses in making payment of their Membership Fees
• Verify technical documents submitted by end-users
• Record details of inquiries, comments and complaints
• Communicate and coordinate with internal departments to resolve Customer requests
• Record end-user reported defects and product gaps
• Handle and resolve customer complaints when necessary
• Conduct all customer interactions in a manner that presents Avetta in a positive light.
• Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Avetta

Senior Customer Support Representative – Vetify Fulfillment Representative

Product Support Specialist

Channel Sales Support Representative

Field Customer Care Specialist

Field Customer Care Specialist

Customer Experience Specialist