Capital Blue Cross

Customer Service Representative

Capital Blue Cross

full-time

Posted on:

Location Type: Remote

Location: Remote • Pennsylvania • 🇺🇸 United States

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Salary

💰 $16 - $30 per hour

Job Level

Junior

Tech Stack

React

About the role

  • Providing efficient, courteous, professional quality service to members, providers, and the general public
  • Inquiries are received via telephone, Fax, written correspondence, E-mail, and personal interviews
  • Researches and analyzes the customer's inquiry
  • Ensures the satisfactory resolution of routine and moderately complex inquiries
  • Contacts the appropriate internal/external entities to obtain information and initiate necessary action
  • Responds to customers, verbally or in writing, with accurate and timely information
  • Monitors inquiries for accurate and timely resolution to ensure customer satisfaction

Requirements

  • Must have a high school diploma or G.E.D.
  • 1 year customer service experience
  • Demonstrates ability to understand and interpret detailed policies and procedures
  • Demonstrates ability to work independently, be flexible and react appropriately to changing job assignments and work environments
  • Demonstrates ability to communicate effectively and professionally both verbally and in writing
  • Demonstrates analytical, organization and problem solving skills
  • Ability to use telephone equipment systems such as Interactive Voice Response and Automated Call Distribution
  • Familiarity with the utilization of a PC and various software such as Microsoft Office Suite
Benefits
  • Medical, Dental & Vision coverage
  • Retirement Plan
  • Generous time off including Paid Time Off
  • Holidays
  • Volunteer time off
  • Incentive Plan
  • Tuition Reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceanalytical skillsproblem solving skillsorganizational skillstelephone equipment systemsInteractive Voice ResponseAutomated Call DistributionMicrosoft Office Suite
Soft skills
effective communicationprofessionalismflexibilityindependenceadaptability
Certifications
high school diplomaG.E.D.