Wellstar Health System

Billing Specialist

• Responsible for ensuring accounts are reviewed, corrected and documented for outreach clients, private insurance, Medicare/Medicaid.
• Timely resolution and tracking of laboratory billing & coding error edits to ensure compliance.
• Account follow-up with clients, physicians and patients to resolve questionable accounts.
• Collaborate with Revenue Cycle, Patient Financial Services, and Accounting to assure proper payment posting and medical assistance eligibility.
• Work assigned work queues to resolve Laboratory Outreach billing and coding errors and investigate insurance plan edits in Epic.
• Monitor and edit CPT codes associated with laboratory tests; monitor lab billing claim holds and investigate incorrect address problems.
• Utilize Health Logic for missing remit/research for Lab Outreach claims and review Client Bill (CIB) and SP3 (TOSP) accounts for accurate adjustments.
• Coordinate credit balance and end-of-month reporting with Accounting; assist with test pricing inquiries and special reporting projects.
• Consistently meet productivity and quality standards and participate in software testing and field integrity verification.

Billing Analyst, Lab Outreach

Analyst

• Provides professional support in the administration of WellStar Health System compensation policies and procedures.
• Conducts comprehensive analysis, summarizes information and develops recommended actions in support of compensation policies and procedures.
• Administers the collection, consolidation and interpretation of data required by leadership.
• Conducts complex market assessments and analysis; prepares recommendations and financial impact analyses.
• Prepares and reviews market survey submissions and partners with external and internal resources as required.
• Reviews job descriptions; analyzes positions for FLSA classification and salary grade recommendations.
• Prepares reports, evaluations, and research regarding compliance issues and filings.
• Provides compensation consulting to hiring leaders and guidance to facility human resources on compensation processes.
• Develops and delivers compensation training to HR team members; conducts market research to inform system practices.
• May manage annual processes such as merit increases and incentive payouts.

Senior Compensation Analyst

Director

• Remote leadership role; manages health and welfare benefit programs for employees and retirees; administers retirement, pension, FMLA, and other benefits for 20,000+ employees across 11 hospitals and 100+ locations.
• Supports harmonization of benefit plans across the system; ensures compliance with federal, state, and local regulations; collaborates with third-party administrators.
• Oversees communication and documentation of benefits; conducts enrollment processes and maintains enrollment and claims records.
• Partners with HR leadership and consultants to provide guidance on benefits strategy, administration, and customer service.

Director, Employee Benefits

Customer Support

• Core Responsibilities and Essential Functions include account management, customer service, cash collection and final resolution of balances; inbound/outbound calls; negotiate payment arrangements; verify balance; document payments; provide information on Financial Assistance Program; route calls; complete special projects; adhere to HIPAA; maintain productivity and quality expectations

Customer Service and Collections Representative

Collections

• Functions under the direction of the Manager Customer Service; assist with coverage for outbound and inbound calls, cash collection and final disposition of patient balances; optimize cash flow while delivering excellent customer service
• Review and provide leadership with daily/weekly/monthly productivity reporting; assist with staff training; update policies, procedures, and job aids
• Primarily responsible for guidance/training/escalation for staff in account management, customer service, cash collection and final resolution
• Handle escalated calls as a first line of response; assist supervisor/manager as needed
• Support special projects including reporting and quality assurance; participate in HIPAA-related educational updates
• Maintain confidentiality and privacy of protected health information; comply with HIPAA regulations

Lead Customer Service and Collections

Supply Chain

• Work under the ERP Manager to ensure Workday Supply Chain systems meet business needs
• Configure Workday modules including Procurement and Inventory, in collaboration with domain partners
• Provide ongoing support and troubleshooting; triage tickets per SLAs
• Independently troubleshoot issues; communicate resolutions to end users
• Support organizational change initiatives related to Workday implementations or upgrades
• Lead or participate in projects; attend meetings to monitor progress
• Lead internal controls and audits related to Supply Chain and ERP
• Stay current with industry trends and Workday releases; continuous learning
• Perform other duties as assigned; comply with policies

Workday ERP System Analyst – Supply Chain

Support Engineer

• Review documentation in same day surgery and observation medical records and assign ICD-10-CM diagnoses and CPT-4/HCPCS procedural codes to greatest specificity
• Abstract demographic and coding information accurately into EMR and assign correct APC
• Resolve coding edits and reminders and complete assigned work by goal date
• Query providers as needed and assist with unassigned/backlogged accounts
• Serve as mentor to new coders and assist with outpatient and emergency coding when assigned
• Comply with Wellstar policies, standards of work, and code of conduct

Coder 2, Coder 3, Coding Technical Analyst

Operations

• Lead daily operations of assigned Patient Access Services PreService Operations areas
• Ensure appropriate staffing, handle PTO/leave/attendance, and cover open shifts as needed
• Assist PSO Manager/Director with monitoring KPIs: quality, collections, productivity, patient satisfaction
• Develop and implement action plans for performance improvement
• Supervise employees: interviewing, hiring, counseling, evaluations, and terminations
• Monitor and encourage point of service collections and manage cash handling
• Collaborate with Revenue Cycle leadership on denial resolution and account/work-queue management
• Implement training, quality monitoring, data reporting, and policy enforcement
• Foster positive relationships with staff, physicians, and hospital leadership
• Participate in departmental/hospital committees and projects
• Available for flexible hours including 24/7 coverage as appropriate

Supervisor, Pre-Service Operations

Project Manager

• The Project Manager leads information systems design, development, and implementation projects for the WellStar Health System.
• Creates system specific project plans, task sequencing, goals, deadlines, testing and implementation to the extent to which tasks can be performed concurrently.
• Develops and maintains associated project plan templates and supporting documentation. Monitors resource utilization and costs.
• Coordinates all implementation activities of assigned projects with IS application teams.
• Works closely with the IT Application Manager that owns the application affected by the project to ensure project success.
• Define scope, goals and deliverables and manage changes in project scope throughout the duration of the project.
• Develop project plans and associated communications documents.
• Coordinates; evaluates performance; sets goals of project team.
• Demonstrates negotiating skills.
• Ability to coordinate and integrate project activities across multiple functional lines.
• Identifies and manages risk factors associated with project management.
• Identify and resolve issues and conflicts within the project team.
• Track progress and review project tasks to assign accountability to make certain deadlines are met appropriately.
• Ensure projects are completed on time and within scope.
• Performs post project reviews and closes project.
• Addresses/documents post-project issues, concerns and improvement areas.
• Arrange training as needed.
• Perform as liaison with other IS teams, operational areas, fuctional teams and vendors. Provide advisory and consultative skills to project needs and inititaives
• Schedule and host regular status meetings with all stakeholders, keeping the stakeholders needs and requirements continuously in view.
• Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
• Identify potential crises and devise contingency plans.
• Build, develop and grow all business relationships vital to the success of the project. Actively support IS policies, procedures and initiatives
• Exhibit tact, professionalism, good personal grooming and create a favorable impression to the public and all health system staff through professional dress and good customer service skills.
• Performs additional duties as assigned.
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Project Manager, IT PMO – Infrastructure

• Project Manager leads information systems design, development, and implementation projects for the WellStar Health System.
• Creates system specific project plans, task sequencing, goals, deadlines, testing and implementation to the extent to which tasks can be performed concurrently.
• Develops and maintains associated project plan templates and supporting documentation.
• Monitors resource utilization and costs.
• Coordinates all implementation activities of assigned projects with IS application teams.
• Works closely with the IT Application Manager that owns the application affected by the project to ensure project success.
• Define scope, goals and deliverables and manage changes in project scope throughout the duration of the project.
• Develop project plans and associated communications documents.
• Coordinates; evaluates performance; sets goals of project team.
• Demonstrates negotiating skills.
• Ability to coordinate and integrate project activities across multiple functional lines.
• Identifies and manages risk factors associated with project management.
• Identify and resolve issues and conflicts within the project team.
• Track progress and review project tasks to assign accountability to make certain deadlines are met appropriately.
• Ensure projects are completed on time and within scope.
• Performs post project reviews and closes project.
• Addresses/documents post-project issues, concerns and improvement areas.
• Arrange training as needed.
• Perform as liaison with other IS teams, operational areas, fuctional teams and vendors.
• Provide advisory and consultative skills to project needs and inititaives.
• Schedule and host regular status meetings with all stakeholders, keeping the stakeholders needs and requirements continuously in view.
• Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
• Identify potential crises and devise contingency plans.
• Build, develop and grow all business relationships vital to the success of the project.
• Actively support IS policies, procedures and initiatives.
• Exhibit tact, professionalism, good personal grooming and create a favorable impression to the public and all health system staff through professional dress and good customer service skills.
• Performs additional duties as assigned.
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Project Manager, IT PMO - Infrastructure

Community Manager

• Manage day-to-day tasks and leadership of the Community Partnerships & Engagement team.\n• Develop and implement strategic plan aligned with enterprise goals.\n• Coordinate partner relationships and contracts/MOU development.\n• Lead community outreach and engagement programs; represent department at events.\n• Supervise team and manage performance; monitor budget and metrics.\n• Collaborate with leadership and internal departments to meet hospital/service line goals.\n• Ensure program content for key stakeholder groups and align with Wellstar's mission.\n