Business Manager – Collections
Capital One
Lead Customer Service and Collections
Wellstar Health System
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Functions under the direction of the Manager Customer Service; assist with coverage for outbound and inbound calls, cash collection and final disposition of patient balances; optimize cash flow while delivering excellent customer service
- Review and provide leadership with daily/weekly/monthly productivity reporting; assist with staff training; update policies, procedures, and job aids
- Primarily responsible for guidance/training/escalation for staff in account management, customer service, cash collection and final resolution
- Handle escalated calls as a first line of response; assist supervisor/manager as needed
- Support special projects including reporting and quality assurance; participate in HIPAA-related educational updates
- Maintain confidentiality and privacy of protected health information; comply with HIPAA regulations
Requirements
- High school diploma or equivalent; required education
- Certified Patient Account Rep-Preferred; additional licenses/certifications required
- 2+ years experience in healthcare account management with customer service experience
- 2+ years or more in hospital, physician's office or related healthcare office environment
- Training in healthcare collections and customer service; knowledge of HIPAA compliance
- Basic knowledge of medical terminology and PC applications
- Detail-oriented with strong organizational and time management skills
- Ability to manage multiple priorities in a high-stress environment
- Excellent internal/external customer service and communication skills
- Willingness to learn and adhere to service standards and performance improvement
