Operations

• Lead daily operations of assigned Patient Access Services PreService Operations areas
• Ensure appropriate staffing, handle PTO/leave/attendance, and cover open shifts as needed
• Assist PSO Manager/Director with monitoring KPIs: quality, collections, productivity, patient satisfaction
• Develop and implement action plans for performance improvement
• Supervise employees: interviewing, hiring, counseling, evaluations, and terminations
• Monitor and encourage point of service collections and manage cash handling
• Collaborate with Revenue Cycle leadership on denial resolution and account/work-queue management
• Implement training, quality monitoring, data reporting, and policy enforcement
• Foster positive relationships with staff, physicians, and hospital leadership
• Participate in departmental/hospital committees and projects
• Available for flexible hours including 24/7 coverage as appropriate

Supervisor, Pre-Service Operations

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