Director, Commercial Operations – Data Center
Bloom Energy
PAM Operations & Service Delivery Manager
Experian
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $133,109 - $239,596 per year
Job Level
SeniorLead
Tech Stack
AWSAzureCloudCyber SecurityGoogle Cloud PlatformITSMServiceNow
About the role
- Ensure stability, security, and compliance of PAM platforms through regular patching, upgrades, monitoring, and vulnerability remediation across OS, DB, and application layers.
- Validate system functionality, integrations, and controls, escalating complex issues and partnering with SMEs for testing and enhancements.
- Provide Tier 1/Tier 2 support and oversee incident escalation to maintain operational continuity.
- Manage privileged account onboarding/offboarding and daily service delivery, ensuring alignment with PAM standards and compliance requirements.
- Implement service changes, secret management processes, and PAM controls across on-prem and cloud environments (AWS, Azure, GCP).
- Support audits and governance by maintaining documentation, tracking KPIs, and collaborating with capability managers to improve usability and business alignment.
Requirements
- 7+ years of experience in IT operations, cybersecurity, or identity and access management, with at least 3+ years in PAM operations and service delivery.
- Experience managing teams, driving roadmaps, and delivering KPIs.
- Demonstrated hands-on experience with CyberArk PAM solutions (PAS, EPM, Conjur, WPM).
- Knowledge of PAM concepts, access control models, and regulatory frameworks (e.g., SOX, PCI-DSS, GDPR, HIPAA).
- Familiarity with IT service management (ITSM) frameworks and tools (e.g., ServiceNow, Jira) for ticketing, incident, and change management.
- Relevant certifications such as CyberArk Trustee/Defender/Sentry/Guardian, CISM, CISSP, ITIL, or cloud certifications (AWS/Azure).
Benefits
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PAM operationsCyberArk PAM solutionsvulnerability remediationincident escalationsecret management processescloud environmentsaccess control modelsIT service managementKPI trackingsystem functionality validation
Soft skills
team managementcollaborationproblem-solvingcommunicationoperational continuityservice deliverystakeholder engagementprocess improvementincident managementtesting and enhancements
Certifications
CyberArk TrusteeCyberArk DefenderCyberArk SentryCyberArk GuardianCISMCISSPITILAWS certificationAzure certificationcloud certifications
