Operations Specialist
Trace3
ERPServiceNow
Client Trainer II – Fixed Ops
Cox Enterprises
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, District of Columbia, Illinois, Maryland, Massachusetts, Nevada, New York, Pennsylvania, Texas, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $54,200 - $81,400 per year
Job Level
JuniorMid-Level
About the role
- Deliver impactful training that helps clients get the most out of our technology.
- Complete training and certification in the Fixed Ops (Parts/Service) domain to deliver expert instruction on Cox Automotive’s Xtime and Dealertrack products.
- Deliver engaging product training that drives product adoption and enhances dealership operations.
- Deliver on-site and virtual training to drive product adoption and business impact.
- Collaborate with dealership leaders to develop tailored training plans, assess software/hardware readiness and recommend solutions.
- Build and maintain deep product knowledge and stay current on automotive trends to deliver high-impact, relevant training and consulting.
- Troubleshoot client challenges and provide hands-on support to ensure smooth product implementation.
- Foster strong business relationships through effective communication of training progress, project status and client needs.
- Participate in product enhancement reviews, group projects, stretch assignments and internal training initiatives.
- Partner with your manager and mentors to grow through regular feedback and coaching.
Requirements
- A bachelor’s degree with 2 years of automotive or dealership experience; a master’s degree with up to 2 years of related experience; or 6 years of related automotive or dealership experience with no degree.
- At least one year of experience with Fixed Ops (Parts/Service) required.
- Outstanding verbal, written and presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement.
- Strong emotional intelligence and a people-first mindset.
- A proactive mindset with a willingness to learn and take on stretch opportunities.
- Comfort with extensive weekly and overnight travel.
- Demonstrated ability to work in a team-oriented, collaborative environment.
- The ability to multitask and prioritize effectively.
- A strong working knowledge of Microsoft Office applications.
- Fixed Ops Advisor/Manager experience preferred.
- Experience and familiarity with Salesforce and/or Cox Automotive products preferred.
- Experience leading trainings or working directly with clients preferred.
Benefits
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Fixed Opsautomotive trainingproduct adoptiontroubleshootingclient supportpresentation skillsmultitaskingprioritization
Soft skills
emotional intelligencepeople-first mindsetproactive mindsetteam-orientedcollaborativeeffective communicationengagement retention
