Wellstar Health System

Customer Service and Collections Representative

Wellstar Health System

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Core Responsibilities and Essential Functions include account management, customer service, cash collection and final resolution of balances; inbound/outbound calls; negotiate payment arrangements; verify balance; document payments; provide information on Financial Assistance Program; route calls; complete special projects; adhere to HIPAA; maintain productivity and quality expectations

Requirements

  • Required Minimum Education: High school diploma
  • Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. Additional License(s) and Certification(s):
  • Minimum Experience: Minimum 3 years experience in a hospital, physicians office or related healthcare office environment
  • Preferred and Minimum 2 years in healthcare account management with customer service experience
  • Required Minimum Skills: Basic knowledge of medical terminology; Basic experience and knowledge of PC applications; Detailed-oriented, good organizational skills, and ability to be self-directed; Strong time management skills; Flexibility to perform other tasks as needed in an active work environment with changing work needs; High-level problem solving, analytical, and investigational skills; Excellent internal/external customer service skills; Excellent communication skills to include oral and written comprehension and expression