Customer Experience Representative
Ingram Micro
AWSCloud
Sales Support Specialist
Fiserv
full-time
Posted on:
Location Type: Hybrid
Location: Coral Springs • Florida, Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $58,000 per year
Job Level
Mid-LevelSenior
About the role
- Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
- Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
- Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone & e-mail.
- Engage various areas within Fiserv, when necessary, to obtain information and resolve issues.
- Monitor key performance indicators and proactively engage and work with Clients to prevent or limit service issues.
- Conduct basic troubleshooting of products, services, funding, and chargeback disputes.
- Provide Sales education & training on various Client products, systems, and equipment.
Requirements
- High school diploma or equivalent
- 1-3 years’ experience working in the financial industry in either Customer Service, Sales Support or administration functions
- Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases
- Experience in all Microsoft Office Suite
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
advanced Excelspreadsheetsdatabase manipulation
Soft skills
client experienceproblem resolutioncommunicationcollaborationtroubleshooting
Certifications
high school diploma
