Administration Support Specialist
Guidant Financial
Bilingual Customer Service Loyalty Specialist
Americor
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
JuniorMid-Level
About the role
- Proactive Support and Active Listening: Anticipate customer needs and address them proactively.
- Educating Customers: Clearly communicate the value and benefits of our services.
- Addressing Customer Concerns and Providing Solutions: Respond promptly and empathetically to customer concerns.
- Building Positive Relationships: Foster a friendly and helpful attitude towards customers and business associates.
- Identifying Customer Needs and Providing Solutions: Ask relevant questions to understand customer requirements.
- Recording Conversations: Document all customer interactions in a comprehensive manner using a CRM system.
- Following Communication Procedures and Guidelines: Adhere to established communication procedures, policies, and guidelines.
- Assisting with Program Modifications: Help clients with any necessary modifications to their program, billing, and retention.
- Meeting Call and Retention Quotas: Strive to meet or exceed individual and team targets for calls and customer retention.
Requirements
- 2+ years of experience in Customer Service and Sales is required.
- Bilingual in Spanish is required.
- Thorough knowledge of call center policies and procedures.
- Proficiency with computer programs such as Google Suite.
- Excellent communication skills: verbal and written.
- High-level active listening skills.
- Excellent attention to detail and problem-solving skills.
- Strong organization, time management, and multitasking skills.
- Ability to work efficiently under minimal supervision.
- Willing to work flexible hours, including overtime and weekend hours.
Benefits
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- Vision
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HSA
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalescall center policiesproblem-solvingattention to detailtime managementmultitaskingbilingual in SpanishCRM systemGoogle Suite
Soft skills
active listeningcommunication skillsrelationship buildingproactive supportempathyorganizationflexibilityself-motivationcustomer educationcustomer retention
