Americor

Customer Support

• Proactive Support and Active Listening: Anticipate customer needs and address them proactively.
• Actively listen to customers to understand their concerns and requirements fully.
• Educating Customers: Clearly communicate the value and benefits of our services.
• Provide information to customers about how services can meet their specific needs.
• Addressing Customer Concerns and Providing Solutions: Respond promptly and empathetically to customer concerns.
• Offer appropriate solutions to resolve issues effectively.
• Building Positive Relationships: Foster a friendly and helpful attitude towards customers and business associates.
• Engage in positive and professional interactions to build trust and rapport.
• Identifying Customer Needs and Providing Solutions: Ask relevant questions to understand customer requirements.
• Research and gather the necessary information to provide accurate solutions.
• Recording Conversations: Document all customer interactions in a comprehensive manner using a CRM system.
• Include relevant details of the conversation, customer preferences, and actions taken.
• Following Communication Procedures and Guidelines: Adhere to established communication procedures, policies, and guidelines.
• Maintain professionalism and consistency in every customer interaction.
• Assisting with Program Modifications: Help clients with any necessary modifications to their program, billing, and retention.
• Provide guidance and support throughout the modification process.
• Meeting Call and Retention Quotas: Strive to meet or exceed individual and team targets for calls and customer retention.
• Focus on providing value to customers and actively working towards their satisfaction.

Bilingual Customer Service Loyalty Specialist

Solutions Engineer

• Consult with clients to assess their finances and determine if debt settlement is a viable option.
• Handle inbound calls while also proactively reaching out to leads provided by the company.
• Educate clients on the debt settlement process, including how it works, potential risks, and benefits.
• Outline debt settlement terms & conditions, including monthly payments and the timeline for resolution.
• Maintain accurate and detailed records of client interactions and agreements within the company's CRM system to ensure accountability and follow-through.
• Meet or exceed monthly sales targets and performance metrics set by the company.
• Ensure adherence to all state and federal laws, as well as company policies related to debt settlement.
• Keep up-to-date with changes in the debt settlement industry, including legal updates and market conditions, to provide informed advice to clients.

Americor

Bilingual Customer Service Loyalty Specialist

Financial Solutions Consultant

Bilingual Inside Sales Agent – Spanish