Americor

Compliance

• Monitor 2-4 lines of business
• Higher Targets - Regularly exceeding minimal targets by 5%
• Daily call monitoring per the predefined sampling criteria
• Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor’s Customer Experience standards
• Communicate findings with relevant managers and team members
• Other activities as assigned

Compliance Call Monitor