Americor

Customer Support

• Proactive Support and Active Listening: Anticipate customer needs and address them proactively.
• Actively listen to customers to understand their concerns and requirements fully.
• Educating Customers: Clearly communicate the value and benefits of our services.
• Provide information to customers about how services can meet their specific needs.
• Addressing Customer Concerns and Providing Solutions: Respond promptly and empathetically to customer concerns.
• Offer appropriate solutions to resolve issues effectively.
• Building Positive Relationships: Foster a friendly and helpful attitude towards customers and business associates.
• Engage in positive and professional interactions to build trust and rapport.
• Identifying Customer Needs and Providing Solutions: Ask relevant questions to understand customer requirements.
• Research and gather the necessary information to provide accurate solutions.
• Recording Conversations: Document all customer interactions in a comprehensive manner using a CRM system.
• Include relevant details of the conversation, customer preferences, and actions taken.
• Following Communication Procedures and Guidelines: Adhere to established communication procedures, policies, and guidelines.
• Maintain professionalism and consistency in every customer interaction.
• Assisting with Program Modifications: Help clients with any necessary modifications to their program, billing, and retention.
• Provide guidance and support throughout the modification process.
• Meeting Call and Retention Quotas: Strive to meet or exceed individual and team targets for calls and customer retention.
• Focus on providing value to customers and actively working towards their satisfaction.

Bilingual Customer Service Loyalty Specialist

Solutions Engineer

• Consult with clients to assess their finances and determine if debt settlement is a viable option.
• Handle inbound calls while also proactively reaching out to leads provided by the company.
• Educate clients on the debt settlement process, including how it works, potential risks, and benefits.
• Outline debt settlement terms & conditions, including monthly payments and the timeline for resolution.
• Maintain accurate and detailed records of client interactions and agreements within the company's CRM system to ensure accountability and follow-through.
• Meet or exceed monthly sales targets and performance metrics set by the company.
• Ensure adherence to all state and federal laws, as well as company policies related to debt settlement.
• Keep up-to-date with changes in the debt settlement industry, including legal updates and market conditions, to provide informed advice to clients.

Bilingual Customer Service Loyalty Specialist

Financial Solutions Consultant