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About the role
Key responsibilities & impact- Consult with clients to assess their finances and determine if debt settlement is a viable option.
- Handle inbound calls while also proactively reaching out to leads provided by the company.
- Educate clients on the debt settlement process, including how it works, potential risks, and benefits.
- Outline debt settlement terms & conditions, including monthly payments and the timeline for resolution.
- Maintain accurate and detailed records of client interactions and agreements within the company's CRM system to ensure accountability and follow-through.
- Meet or exceed monthly sales targets and performance metrics set by the company.
- Ensure adherence to all state and federal laws, as well as company policies related to debt settlement.
- Keep up-to-date with changes in the debt settlement industry, including legal updates and market conditions, to provide informed advice to clients.
Requirements
What you’ll need- Minimum of 1 year of experience enrolling customers into debt settlement programs
- 2+ years of sales experience in a call center with a proven track record of success
- Strong work ethic, self-motivation, and a results-driven attitude
- Minimum of 2 years of experience utilizing a CRM to manage customer interactions and maintain accurate documentation
- Proficient in Google Workspace, email communication, managing customer inquiries, multitasking, and internet navigation
- Exceptional verbal and written communication skills, with the ability to convey complex financial concepts clearly and effectively
- Skilled in managing customer inquiries via phone, email, and chat, with a demonstrated ability to multitask and prioritize in a dynamic environment
- Demonstrated ability to build rapport with clients, handle objections confidently, and guide them toward informed financial decisions
- Must be available to work evenings and/or weekends as required.
- Shift hours are 11:00 AM to 8:00 PM PST.
- Candidates must be available to work one of the following schedules: Tuesday through Saturday, Monday through Thursday, Saturday through Wednesday
Benefits
Comp & perks- UNCAPPED Commissions – Top performers consistently earn $20K – $30K+ per month
- Daily Pay Option – Get paid faster with flexible daily payout access
- Paid Training – We invest in your success from Day 1
- Company Events & Perks – Enjoy paid team lunches, exclusive top earner awards dinners, and more
- Career Growth & Leadership Opportunities – We promote from within
- Medical, Dental & Vision Insurance – Comprehensive benefits to support your well-being
- 401(k) Retirement Plan – Plan for your future with employer-supported retirement savings
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
debt settlementsales experiencecustomer enrollmentCRM utilizationdocumentation managementfinancial conceptsmultitaskinginternet navigation
Soft Skills
strong work ethicself-motivationresults-driven attitudeverbal communicationwritten communicationrapport buildingobjection handlingprioritization
