Bilingual Customer Service Loyalty Specialist

Americor

Bilingual Customer Service Loyalty Specialist for Americor. Responsible for retaining clients and providing exceptional service in debt resolution.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Proactive Support and Active Listening: Anticipate customer needs and address them proactively.
Actively listen to customers to understand their concerns and requirements fully.
Educating Customers: Clearly communicate the value and benefits of our services.
Provide information to customers about how services can meet their specific needs.
Addressing Customer Concerns and Providing Solutions: Respond promptly and empathetically to customer concerns.
Offer appropriate solutions to resolve issues effectively.
Building Positive Relationships: Foster a friendly and helpful attitude towards customers and business associates.
Engage in positive and professional interactions to build trust and rapport.
Identifying Customer Needs and Providing Solutions: Ask relevant questions to understand customer requirements.
Research and gather the necessary information to provide accurate solutions.
Recording Conversations: Document all customer interactions in a comprehensive manner using a CRM system.
Include relevant details of the conversation, customer preferences, and actions taken.
Following Communication Procedures and Guidelines: Adhere to established communication procedures, policies, and guidelines.
Maintain professionalism and consistency in every customer interaction.
Assisting with Program Modifications: Help clients with any necessary modifications to their program, billing, and retention.
Provide guidance and support throughout the modification process.
Meeting Call and Retention Quotas: Strive to meet or exceed individual and team targets for calls and customer retention.
Focus on providing value to customers and actively working towards their satisfaction.

Requirements

What you’ll need

2+ years of experience in Customer Service and Sales is required.
Bilingual in Spanish is required.
Thorough knowledge of call center policies and procedures.
Proficiency with computer programs such as Google Suite.
Excellent communication skills: verbal and written.
High-level active listening skills.
Excellent attention to detail and problem-solving skills.
Strong organization, time management, and multitasking skills.
Ability to work efficiently under minimal supervision.
Willing to work flexible hours, including overtime and weekend hours.

Benefits

Comp & perks

Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesalescall center policiesproblem-solvingattention to detailtime managementmultitaskingbilingual in SpanishCRM systemGoogle Suite

Soft Skills

active listeningcommunication skillsprofessionalismrelationship buildingempathyproactive supportorganizationflexibilitytrust buildingcustomer satisfaction