VOLL

Product Manager

• Own the backlog for the Admin platform, ensuring each epic has a clear problem, measurable impact, and alignment with OKRs before entering the development cycle.
• Participate in live technical calls with clients (often in English), translating business needs into clear requirements for the development team.
• Identify improvement opportunities in the Admin product: approval flows, user registration, travel policies, and cost center management.
• Collaborate on the development of AI features integrated into the platform, aligning expectations between business, design, and engineering.
• Manage the monthly release cycle: prioritization, acceptance criteria, QA testing, and delivery communications to the team and stakeholders.
• Work closely with Customer Success, Relationship Management, and Support as the product focal point for client feedback and opportunities.
• Produce technical documentation and product materials.

Product Manager, Fluent English

Analyst

• Monitoring customer tickets submitted by clients;
• Managing the backlog, identifying and reinforcing deadlines with interface teams and preparing responses to the client;
• Analyzing incoming tickets and routing cases to other CX areas;
• Handling potential customer dissatisfaction, focusing on recovery to maintain and reinforce VOLL's quality standards;
• Supporting the client's point of contact with questions, assistance, and tool adjustments;

Customer Experience Analyst – Junior

General

• Manage relationships with very high-level executives — such as board members, CEOs and C-levels — acting as their exclusive single point of contact.
• Facilitate the work of their assistants and executive secretaries, providing proactive, swift and accurate support that anticipates needs and simplifies decision-making.
• Act with a consultative approach throughout every stage of the journey: from understanding the need to finalizing the trip, guiding the process smoothly and attending to the smallest details.
• Provide comprehensive, ongoing support, ensuring availability and responsiveness for any need or unexpected event during the journey.
• Rigorously validate all contracted services — such as flights, accommodations, transfers, experiences and charters — ensuring each item is confirmed in accordance with the client's preferences, timing and profile.
• Actively monitor the travel context, considering weather, local events, risks and instabilities, and prepare contingency plans that ensure the executive’s peace of mind and safety.
• Manage leisure itineraries for the executive and their companions when applicable, offering personalized recommendations for restaurants, dining experiences, cultural programs and wellness activities, always respecting the client's style and interests.
• Consider every detail of the journey with sensitivity and care, ensuring comfort, safety, fluidity and sophistication at every touchpoint.
• Ensure excellent personalization of the experience, taking care of delivering gifts, amenities and gestures that are appropriate to the client's moment, considering special dates, personal style and relationship history.
• Cultivate close relationships with strategic suppliers, both domestic and international — such as hotel chains, airlines, executive transport companies and airport support partners — negotiating special terms, anticipating needs and guaranteeing premium-standard deliveries.
• Conduct post-trip contact with an elegant, consultative approach, expressing thanks, collecting feedback and adjusting future services based on real learnings.
• Keep the client's profile updated with relevant information, such as sensory and dietary preferences, scheduling needs, travel style and behavior during trips.
• Be a reference for delivering discreet, strategic and sophisticated service, ensuring the executive's journey is flawless and effortless from start to finish.

Travel Specialist – VIP Service

Executive

• Monitor the customer experience, acting as the primary liaison between the company and the client
• Create business plans focused on results, efficiency, and customer satisfaction
• Monitor client KPIs to guide strategic actions
• Negotiate new business and contract renewals
• Implement new products and solutions
• Manage a portfolio of large corporate clients
• Define and oversee the client's implementation schedule with the onboarding team
• Manage projects
• Welcome and onboard clients after contract signing
• Coordinate corporate travel programs with clients
• Understand and apply contractual terms
• Maintain accurate and comprehensive CRM records, logging tasks, calls, notes, and meetings
• Hold monthly account review meetings to present results
• Define and execute strategic action plans to achieve client objectives
• Lead the contract renewal process
• Identify upsell and cross-sell opportunities
• Track and resolve client operational issues, acting as the key interface and coordinating with internal departments when needed
• Monitor metrics: GMV, LTV, Churn, CSAT

Senior Relationship Executive – Enterprise

• Own the Admin platform backlog, ensuring each epic has a clear problem statement, measurable impact, and alignment with OKRs before entering the development cycle.
• Participate in live technical meetings with clients (often in English), translating business needs into clear requirements for the development team.
• Map improvement opportunities in the Admin product: approval flows, user registration, travel policies, and cost center management.
• Collaborate on the development of AI products integrated into the platform, aligning expectations across business, design, and engineering.
• Manage the monthly release cycle: prioritization, acceptance criteria, QA testing, and communication of deliveries to the team and stakeholders.
• Work closely with CS, Account Management, and Support as the product focal point for customer feedback and opportunities.
• Produce technical documentation and product materials.

• Manage relationships with very high-level executives — such as board members, CEOs and C-level executives — acting as their exclusive point of contact.
• Facilitate the work of their assistants and executive secretaries by providing proactive, agile and accurate support that anticipates needs and simplifies decision-making.
• Adopt a consultative approach at every stage of the journey: from understanding the need to finalizing the trip, guiding the process with smooth execution and attention to the smallest details.
• Provide comprehensive, continuous support, ensuring presence and responsiveness for any need or unforeseen event throughout the journey.
• Rigorously validate all contracted services — including flights, accommodations, transfers, experiences and charters — ensuring each item is confirmed according to the client's preferences, timing and profile.
• Actively monitor the travel environment, considering weather, local events, risks and instabilities, and prepare contingency plans that ensure the executive's calm and safety.
• Manage the executive's leisure itinerary and that of their companions when applicable, providing personalized suggestions for restaurants, gastronomic experiences, cultural programs and wellness activities, always respecting the client's style and interests.
• Approach every detail of the journey with sensitivity and care, ensuring comfort, safety, smoothness and sophistication at every touchpoint.
• Ensure personalized experiences delivered with excellence, attending to complimentary amenities and gestures that suit the client's moment, considering special dates, personal style and relationship history.
• Cultivate close relationships with strategic suppliers, nationally and internationally — such as hotel chains, airlines, executive transport companies and airport support partners — negotiating special terms, anticipating needs and ensuring premium-standard deliveries.
• Conduct post-trip follow-up with an elegant, consultative manner, thanking clients, gathering feedback and adjusting future service based on real learnings.
• Keep the client's profile up to date with relevant information, such as sensory and dietary preferences, scheduling habits, travel style and behavior during trips.
• Be a benchmark for delivering discreet, strategic and sophisticated service, ensuring the executive’s journey is flawless and effortless from start to finish.

VIP Travel Specialist – VIP Service

• Technical and Operational Support
• Client support
• Identify, analyze, and respond immediately to operational errors and customer complaints within support teams
• Identify, analyze, and act on opportunities for process improvements for internal and external clients
• Act as a liaison between your squad and other teams
• Perform quoting, booking, issuance and reissuance of domestic and international air tickets; domestic and international hotel reservations; domestic and international car rentals; domestic ground transportation; travel insurance; group air, hotel and tour bookings (domestic and international)
• Update and maintain the Help Center
• Participate in and contribute to client meetings
• Participate in and contribute to strategy meetings
• Conduct training sessions
• Manage processes and case handling with clients and other analysts
• Work with management to develop and implement new processes and procedures, encouraging innovative ways to deliver more value to clients and the business.

Corporate Travel Coordinator

Content Marketing Manager

• Responsible for the strategy and production of VOLL's institutional and brand content.
• Identify stories, trends, data and relevant insights to turn into high-impact content.
• Build narratives that strengthen VOLL's positioning as a reference in technology, innovation and corporate travel.
• Develop content that builds authority, influence and brand recognition.
• Serve as the main point of contact with the PR agency.
• Identify storylines, opportunities and stories with potential media impact.
• Support the development of articles, interviews, statements and institutional content.
• Work to expand VOLL's presence in major business, technology and corporate travel outlets.
• Support communication for VOLL's product launches, features and innovations.
• Translate technical concepts into simple, clear, value-oriented messages for the market.
• Create communication materials that bridge product, customer and business.
• Produce ebooks, surveys, market studies, reports, articles and in-depth materials.
• Conduct interviews with customers, partners, executives and experts to generate content.
• Structure narratives based on data, trends and compelling stories.
• Lead the editorial strategy for VOLL's newsletters.
• Produce email marketing campaigns focused on relationship building, authority and demand generation.
• Ensure consistency of language, tone of voice and positioning across all communication channels.
• Support the distribution and amplification strategy for produced content.
• Work together with Branding, Communications, Performance and Design to amplify VOLL's narratives.
• Ensure content has relevant adaptations for the brand's different channels.

Communication and Content Specialist

Customer Success Manager

• Own VOLL's relationship strategy across the entire lead and customer journey.
• Map communication opportunities at every stage of the funnel, from first contact to account expansion.
• Build nurturing strategies aligned with demand generation and growth objectives.
• Develop segmented journeys for different company profiles, decision-makers, and buying stages.
• Lead ABM initiatives for Enterprise and Key Accounts.
• Develop personalized relationship plans for strategic audiences.
• Partner with Sales to increase engagement and conversion of target accounts.
• Create initiatives that strengthen VOLL's connection with key market decision-makers.
• Develop initiatives that foster a sense of community among customers, prospects, and partners.
• Support the design and evolution of VOLL's bespoke relationship programs.
• Create actions that drive ongoing engagement and opportunity generation.
• Connect content, events, product, and relationship efforts into a unified community strategy.
• Own the editorial strategy for VOLL's newsletters.
• Create email marketing campaigns focused on demand generation, relationship building, and brand strengthening.
• Develop relevant narratives for different audiences and journey stages.
• Monitor results and continuously improve communication channel performance.
• Track engagement, relationship, and demand generation KPIs.
• Identify opportunities for segmentation, personalization, and growth.
• Work data-driven while maintaining a strong strategic business perspective.
• Bring benchmarks, trends, and new approaches to strengthen VOLL's CRM strategy.

CRM Specialist — ABM, Lifecycle, Community, Demand Generation

Consultant

• Provide customer support via Zendesk, chat and telephone, ensuring efficient and personalized assistance.
• Perform quoting, booking, ticketing and reissuing for domestic and international travel services, including air, domestic hotels, domestic ground transportation, group air bookings, accommodation, car rentals and travel insurance.
• Use Sabre, E-LATAM and other systems at a user-level competency.
• Identify, analyze and respond to opportunities for process improvements for internal and external clients.
• Work with leadership to develop and implement new processes and procedures, encouraging innovative ways to deliver greater value to customers and the business.

Corporate Travel Consultant – Mid-level

DevOps Engineer

• Manage and evolve cloud infrastructure, ensuring availability, security, and cost-efficiency across AWS and GCP environments
• Develop and maintain infrastructure-as-code (IaC) automations in Terraform/Terragrunt — modules, state management, and standardization of best practices
• Develop and maintain automations, scripts, and integrations using APIs, CLIs, and languages such as Python or Shell
• Design and improve CI/CD pipelines with integrated quality and security stages, following Cyber Security guidelines
• Serve as a link between Development, Operations, and Cyber Security teams for vulnerability analysis and remediation
• Implement and enhance platform observability: dashboards, alerts, and event traceability
• Lead internal projects autonomously, producing technical documentation and runbooks
• Support Engineering, QA, Information Security, and governance teams

Senior DevSecOps Analyst

• Provide customer support via Zendesk, chat, and phone, ensuring efficient and personalized assistance.
• Perform quoting, reservations, ticketing and reissuance for domestic and international travel services, including air, domestic hotels, domestic ground transportation, travel insurance, air group bookings, hotels and domestic tours; lodging, car rentals, and travel insurance.
• Use Sabre, E-LATAM, and other systems at a user-level proficiency.
• Identify, analyze, and act on opportunities for process improvements for internal and external customers.
• Collaborate with leadership to develop and implement new processes and procedures, promoting innovative ways to deliver greater value to customers and the business.