VOLL

Events

• Support the operation and production of VOLL's proprietary events (Travel Connect, Primeira Classe, Sala VIP, among others).
• Participate in the planning, organization and execution of each stage of the event.
• Interface with suppliers (catering, audiovisual, set design, gifts, rentals, etc.).
• Support event setup, on-site monitoring and teardown.
• Ensure schedules, checklists and quality standards are met.
• Support VOLL’s participation in industry events (e.g., trade shows, conferences, activations and sponsorships).
• Coordinate booth logistics, materials, staffing and activations.
• Ensure the brand presence is aligned with the company’s positioning and objectives.
• Manage operational requests such as contracts, orders, deadlines, deliveries and partner alignments.
• Support budget management and event cost tracking.
• Organize guest lists, accreditation and entry flows.
• Support the participant experience, ensuring smooth operations and high quality throughout the event.
• Work closely with Marketing, Sales and Product teams to ensure events align with demand generation and relationship goals.
• Support pre-, during- and post-event activities (invitations, follow-ups, materials, etc.).

Events Analyst – Mid-level

Content Marketing Manager

• Support the development and execution of VOLL’s communication strategy across different channels.
• Produce institutional and brand content for social media, emails, newsletters and various materials.
• Ensure consistency of language, tone of voice and narrative across all VOLL deliverables.
• Work at VOLL’s in-house and external events, supporting execution and providing content coverage.
• Produce real-time content (posts, videos, behind-the-scenes, insights) for the company’s social channels.
• Assist in organizing and capturing materials during events (photos, videos, interviews, etc.).
• Conduct testimonial recordings with VOLL customers (success cases).
• Help build narratives that highlight results, differentiators and the impact of the solution.
• Collaborate with the marketing and Customer Success (CS) teams to turn these stories into relevant content.
• Support communication for product launches and new features.
• Translate technical features into clear, simple, value-oriented messages for customers.
• Connect product communication with VOLL’s campaigns, content and channels.
• Work together with the Branding, Performance, Events and Product teams.
• Support demand generation and relationship-building actions with leads and customers.
• Ensure communication is always aligned with business objectives.

Mid-level Content Analyst – Branding Focus

Analyst

• Platform maintenance and operational support
• Assist in the configuration, maintenance, and operation of platforms used by the Customer Directorate (Zendesk, 55PBX, CONCIEX and other support tools).
• Perform operational adjustments in the platforms, such as creating and updating tickets, users, queues, and basic settings.
• Monitor the performance of the tools, identify instabilities, and contact the appropriate support channels when necessary.
• Assist in configuring and maintaining customer service channels integrated with the platforms (email, chat, telephony, and messaging).
• Monitor the operation of integrations between systems, reporting failures or inconsistencies.
• Monitor ticket queues and contribute to meeting Service Level Agreements (SLAs).
• Ensure correct creation, categorization, and routing of tickets according to established processes.
• Support the management of service priorities together with operational teams.
• Assist in maintaining workflows, automation rules, triggers, and filters in the platforms.
• Make operational adjustments to forms, custom fields, and routing configurations.
• Create, update, and deactivate user access for the platforms under the team's responsibility.
• Ensure compliance with internal data security policies and access permission guidelines.
• Provide first-level support to agents and staff of the Customer Directorate in the use of the platforms.
• Assist in preparing support materials, operational guides, and basic training for new users.
• Support the creation and updating of articles in the platforms' knowledge base.
• Contribute to the organization and standardization of self-help content.
• Track operational metrics of the platforms and report inconsistencies or improvement opportunities to leadership.
• Support data extraction and organization to feed management reports and dashboards.

Platforms Analyst, Junior

Consultant

• Serve corporate clients with a focus on international travel, delivering the highest quality and operational efficiency, meeting SLAs, and complying with mandatory procedures and each client's specific requirements.
• Prepare quotes, make reservations, issue and reissue airline tickets, book hotels, car rentals and other travel services.
• Use systems such as Sabre, NDC, E-LATAM, and others at an advanced level.
• Provide specialized consultancy, recommending optimal routes and fares.
• Ensure compliance with clients' travel policies.
• Handle problem resolution and provide traveler support before, during and after trips.
• Act quickly and decisively in travel emergencies, offering immediate support to travelers and finding efficient solutions to ensure their safety and continuity of travel.
• Manage the end-to-end travel service and administration with high attention to detail and quality, ensuring the best possible client experience.
• Maintain close relationships with clients and suppliers.

Senior Corporate Travel Consultant

• Irá efetuar atendimento às solicitações de viagens corporativas, agregando máxima qualidade e eficiência operacional, respeitando SLA, cumprindo com os processos obrigatórios e particularidades de cada cliente.
• Realizar cotação, reserva, emissão e reemissão de serviços de viagens nacionais e internacionais, incluindo aéreo, hospedagem, locação de veículos, transfer e seguro viagem.
• Utilização dos sistemas Sabre, E-LATAM, entre outros, com conhecimento de nível usuário.
• Realizar feedback imediato sobre ocorrências ao departamento corporativo, incluindo elogios, reclamações e sugestões de melhoria.
• Manutenção e atualização do Helpcenter, garantindo informações precisas e atualizadas.
• Apoio técnico-operacional aos clientes e à equipe.
• Participação em reuniões com clientes e em reuniões estratégicas internas.
• Ministração de treinamentos da plataforma para clientes e equipe.
• Identificação e análise de erros operacionais, reagindo de forma imediata para solucioná-los.
• Realização de interlocução entre o departamento corporativo e demais departamentos, garantindo alinhamento e comunicação eficaz.
• Utilizar de forma eficiente as ferramentas e sistemas VOLL para concluir os pedidos de viagem.

Consultor de Viagens Corporativas Sênior – Atendimento VIP

• Provide customer support via Zendesk, chat, and phone, ensuring efficient and personalized service;
• Prepare quotes, make reservations, issue and reissue domestic travel services, including air, ground transportation, accommodation, and car rentals;
• Use Sabre, E‑LATAM and other systems at a user level;
• Provide immediate feedback to the corporate department regarding incidents, including compliments, complaints, and suggestions for improvement;
• Maintain and update the Help Center, ensuring accurate and up-to-date information;
• Act as a liaison between the corporate department and other departments, ensuring alignment and effective communication.

Junior Corporate Travel Consultant

Financial Planning and Analysis

• Lead the review and restructuring of the accounting and financial modules in the Benner ERP;
• Ensure correct accounting, financial and tax parameterization of the system;
• Define and implement best practices for ERP governance and usage.
• Act as the primary point of contact between Controllership, Accounting, and IT for ERP-related matters with the software vendor;
• Ensure the ERP adequately supports accounting and financial close processes;
• Ensure the integrity and reliability of financial information produced by the system.
• Map, review, and optimize financial workflows within the ERP;
• Identify opportunities for automation and efficiency gains;
• Reduce parallel controls outside the system (spreadsheets, legacy systems, and manual processes).
• Lead improvements, enhancements, and new implementations within the ERP;
• Specify functional requirements and oversee developments;
• Participate in major projects involving financial systems.
• Serve as the ERP functional reference for the finance team;
• Train users and promote best practices for system use;
• Support the resolution of systemic issues and inconsistencies.

Finance Systems Lead – ERP Benner

Support Engineer

• Investigate incidents in distributed systems, integrations, and APIs;
• Analyze application and service logs;
• Perform database queries (SQL and NoSQL) for diagnostics;
• Read system code to understand flows, identify faults, and detect unexpected behaviors;
• Assist in root cause analysis and recurrence prevention;
• Act as Level 2 technical support for the team;
• Read and understand existing APIs written in Node.js;
• Debug code to identify issues;
• Develop small applications, scripts, and internal automations to support the team;
• Build tools that increase productivity and observability of operations;
• Monitor implementations and changes carried out by the engineering team;
• Develop a deep understanding of product behavior;
• Translate technical changes into practical knowledge for the support team;
• Create and maintain technical and operational documentation;

Product Support Analyst – Mid-level

Full-stack Engineer

• New endpoint in an existing API;
• Automation of small processes to assist the team's day-to-day work;
• Fix bugs reported through the team's channels;
• Layout/UI adjustments;
• State management in existing features;
• Ensure satisfactory test coverage for everything developed;
• Evolve the microservices within the team's scope, handling more complex or higher-responsibility business rules;
• Evolve the product with new features or end-to-end modules;
• Implement the data layer (network), state management, and presentation layer.