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VOLL

Customer Support Consultant – Mid-level

VOLL

Consultor de Atendimento Pleno providing personalized travel support for clients at VOLL. Responsible for reservations and customer engagement through various communication channels.

Posted 6/9/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Provide customer support via Zendesk, chat, and phone, ensuring efficient and personalized assistance.
  • Perform quoting, reservations, ticketing and reissuance for domestic and international travel services, including air, domestic hotels, domestic ground transportation, travel insurance, air group bookings, hotels and domestic tours; lodging, car rentals, and travel insurance.
  • Use Sabre, E-LATAM, and other systems at a user-level proficiency.
  • Identify, analyze, and act on opportunities for process improvements for internal and external customers.
  • Collaborate with leadership to develop and implement new processes and procedures, promoting innovative ways to deliver greater value to customers and the business.

Requirements

What you’ll need
  • Bachelor's degree completed or in progress in Tourism, Hospitality, or a related field.
  • Experience in corporate travel customer service.
  • Proficiency with Microsoft Office.
  • Knowledge of OBT (Online Booking Tools) and GDS (Global Distribution Systems).
  • Familiarity with car rental and airline systems.
  • Knowledge of accommodation/hotel booking platforms and providers.
  • Fluency in English or Spanish.

Benefits

Comp & perks
  • Meal/food allowance via Flash card.
  • Medical and dental plan with SulAmérica.
  • Total Pass (commuting benefit).
  • Home office allowance on Flash card.
  • Mental health support (VOLL Care).
  • Education assistance through VOLL Education.
  • Group life insurance.
  • 6-month maternity leave.
  • 30-day paternity leave (Our parental leave policy equally applies to same-sex couples).
  • Vacation entitlement starting after 6 months.
  • Day off.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportquotingreservationsticketingreissuanceprocess improvementsMicrosoft OfficeOnline Booking ToolsGlobal Distribution Systemsaccommodation booking
Soft Skills
personalized assistancecollaborationinnovationcustomer value delivery
Certifications
Bachelor's degree in TourismBachelor's degree in Hospitality