Customer Experience Analyst – Junior

VOLL

Junior Customer Experience Analyst at VOLL assisting with client inquiries and ticket management. Collaborating with internal teams to ensure high-quality service and client satisfaction.

Posted 7/16/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer ticket management and account handling within the corporate travel sector, emphasizing strong organizational and communication skills. Proficient in utilizing MS Office and basic CRM tools to support client interactions and operational workflows.

Highest-signal resume keywords

Customer Ticket ManagementCommercial Account ManagementTravel Agency OperationsMS Office (Intermediate)Basic CRM Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Ticket ManagementCommercial Account ManagementUrban Mobility WorkflowsCorporate Expense ManagementBasic CRM Knowledge

Soft Skills

Strong Organizational SkillsStrong Communication Skills

Tools & Technologies

MS OfficeOnline Travel Tools

Industry Keywords

TourismHospitalityCorporate TravelMobilityExpense Management

About the role

Key responsibilities & impact

Monitoring customer tickets submitted by clients;
Managing the backlog, identifying and reinforcing deadlines with interface teams and preparing responses to the client;
Analyzing incoming tickets and routing cases to other CX areas;
Handling potential customer dissatisfaction, focusing on recovery to maintain and reinforce VOLL's quality standards;
Supporting the client's point of contact with questions, assistance, and tool adjustments;

Requirements

What you’ll need

Bachelor's degree completed or in progress in Tourism and Hospitality, Marketing and/or Business Administration;
Up to 2 years of experience in commercial account management focused on corporate travel, mobility, and expense management;
Strong organizational and communication skills;
Basic English and/or Spanish;
MS Office (Intermediate);
Familiarity with travel agency operations, airlines, hospitality, car rental, or online travel tools;
Experience with urban mobility or corporate expense workflows;
Basic CRM knowledge.

Benefits

Comp & perks

Meal/food allowance on Flash card;
Medical and dental plans with co-payment;
Home office allowance on Flash card;
Total Pass;
Group life insurance;
Mental health support through Voll Care;
Education assistance through Voll Education;
6-month maternity leave;
30-day paternity leave (Our parental leave policy equally applies to same-sex couples);
Vacation eligibility starting at 6 months;
Day off.