Travel Specialist – VIP Service

VOLL

Travel Specialist managing high-level executive travel arrangements for a global mobility solution provider. Providing proactive support to ensure smooth travel experiences.

Posted 7/16/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-level executive relationships and providing personalized travel support, ensuring attention to detail and proactive problem-solving throughout the journey. Possesses strong communication skills and the ability to negotiate with strategic suppliers while maintaining discretion and sophistication.

Highest-signal resume keywords

Executive Relationship ManagementAdvanced English ProficiencyAttention to DetailAnalytical Decision-MakingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel Itinerary ManagementContract ValidationContingency PlanningSupplier NegotiationPost-Trip Feedback Collection

Soft Skills

Active ListeningMediationResponsibilityOrganization

Certifications & Qualifications

Bachelor's DegreePostgraduate Degree or Specialization

Industry Keywords

TourismHospitalityPublic RelationsBusiness AdministrationCommunications

About the role

Key responsibilities & impact

Manage relationships with very high-level executives — such as board members, CEOs and C-levels — acting as their exclusive single point of contact.
Facilitate the work of their assistants and executive secretaries, providing proactive, swift and accurate support that anticipates needs and simplifies decision-making.
Act with a consultative approach throughout every stage of the journey: from understanding the need to finalizing the trip, guiding the process smoothly and attending to the smallest details.
Provide comprehensive, ongoing support, ensuring availability and responsiveness for any need or unexpected event during the journey.
Rigorously validate all contracted services — such as flights, accommodations, transfers, experiences and charters — ensuring each item is confirmed in accordance with the client's preferences, timing and profile.
Actively monitor the travel context, considering weather, local events, risks and instabilities, and prepare contingency plans that ensure the executive’s peace of mind and safety.
Manage leisure itineraries for the executive and their companions when applicable, offering personalized recommendations for restaurants, dining experiences, cultural programs and wellness activities, always respecting the client's style and interests.
Consider every detail of the journey with sensitivity and care, ensuring comfort, safety, fluidity and sophistication at every touchpoint.
Ensure excellent personalization of the experience, taking care of delivering gifts, amenities and gestures that are appropriate to the client's moment, considering special dates, personal style and relationship history.
Cultivate close relationships with strategic suppliers, both domestic and international — such as hotel chains, airlines, executive transport companies and airport support partners — negotiating special terms, anticipating needs and guaranteeing premium-standard deliveries.
Conduct post-trip contact with an elegant, consultative approach, expressing thanks, collecting feedback and adjusting future services based on real learnings.
Keep the client's profile updated with relevant information, such as sensory and dietary preferences, scheduling needs, travel style and behavior during trips.
Be a reference for delivering discreet, strategic and sophisticated service, ensuring the executive's journey is flawless and effortless from start to finish.

Requirements

What you’ll need

Bachelor's degree (preferably in Tourism, Hospitality, Public Relations, Business Administration or Communications).
Advanced English (essential for working with international travel, global suppliers and bilingual executives).
Postgraduate degree or specialization is a plus.
Excellent verbal and written communication, with the ability to conduct conversations clearly, elegantly and strategically with different client profiles.
Ability to mediate, active listening and confidence in handling delicate situations or unforeseen events.
Analytical profile, with confident decision-making and a strong sense of priorities.
Organization, responsibility and extreme attention to detail.

Benefits

Comp & perks

Meal/food allowance on Flash card;
SulAmérica medical and dental plan;
Total Pass;
Home office allowance on Flash card;
Mental health support (VOLL Care);
Education assistance through VOLL Education;
Group life insurance;
6-month maternity leave;
30-day paternity leave (Our parental leave policy equally applies to same-sex couples).
Day off.