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About the role
Key responsibilities & impact- Provide customer support via Zendesk, chat and telephone, ensuring efficient and personalized assistance.
- Perform quoting, booking, ticketing and reissuing for domestic and international travel services, including air, domestic hotels, domestic ground transportation, group air bookings, accommodation, car rentals and travel insurance.
- Use Sabre, E-LATAM and other systems at a user-level competency.
- Identify, analyze and respond to opportunities for process improvements for internal and external clients.
- Work with leadership to develop and implement new processes and procedures, encouraging innovative ways to deliver greater value to customers and the business.
Requirements
What you’ll need- Bachelor's degree completed or in progress in Tourism, Hospitality or related fields.
- Experience in corporate travel customer service.
- Proficiency with Microsoft Office.
- Knowledge of OBT (Online Booking Tools) and GDS (Global Distribution Systems).
- Familiarity with car rental systems and airline systems.
- Knowledge of accommodation platforms/providers.
- Fluency in English or Spanish is a plus.
Benefits
Comp & perks- Meal/food allowance loaded on Flash card.
- SulAmérica medical and dental plans.
- Total Pass.
- Home office allowance on Flash card.
- Mental health support (VOLL Care).
- Education assistance through VOLL Education.
- Group life insurance.
- 6-month maternity leave.
- 30-day paternity leave (Our parental leave policy equally applies to same-sex couples).
- Day off.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportquotingbookingticketingreissuingprocess improvementsMicrosoft OfficeOnline Booking ToolsGlobal Distribution Systemscar rental systems
Soft Skills
personalized assistanceleadershipinnovationcommunication
Certifications
Bachelor's degree in TourismBachelor's degree in Hospitality
