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Senior Relationship Executive – Enterprise
VOLLCustomer Relationship Executive at VOLL responsible for managing corporate accounts and improving customer experience. Focusing on strategic actions and business plans for efficiency and satisfaction.
About the role
Key responsibilities & impact- Monitor the customer experience, acting as the primary liaison between the company and the client
- Create business plans focused on results, efficiency, and customer satisfaction
- Monitor client KPIs to guide strategic actions
- Negotiate new business and contract renewals
- Implement new products and solutions
- Manage a portfolio of large corporate clients
- Define and oversee the client's implementation schedule with the onboarding team
- Manage projects
- Welcome and onboard clients after contract signing
- Coordinate corporate travel programs with clients
- Understand and apply contractual terms
- Maintain accurate and comprehensive CRM records, logging tasks, calls, notes, and meetings
- Hold monthly account review meetings to present results
- Define and execute strategic action plans to achieve client objectives
- Lead the contract renewal process
- Identify upsell and cross-sell opportunities
- Track and resolve client operational issues, acting as the key interface and coordinating with internal departments when needed
- Monitor metrics: GMV, LTV, Churn, CSAT
Requirements
What you’ll need- Bachelor's degree completed or in progress, preferably in Business Administration or related fields
- Intermediate to advanced Excel skills
- At least 1 year of experience managing corporate accounts, conducting negotiations, and using CRM systems
Benefits
Comp & perks- Meal/food allowance via Flash card
- SulAmérica medical and dental plans
- Total Pass
- Home office allowance on Flash card
- Mental health support (VOLL Care)
- Education assistance through VOLL Education
- Group life insurance
- 6-month maternity leave
- 30-day paternity leave (Our parental leave policy equally applies to same-sex couples)
- Vacation entitlement starting after 6 months
- Day off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Plan CreationKPI MonitoringExcel SkillsClient OnboardingOperational Issue Resolution
Soft Skills
CommunicationNegotiationProblem-Solving