Vivo (Telefônica Brasil)

Consultant

• Strengthen the organization’s ability to prevent, respond to, and recover from incidents and crises, ensuring operational continuity and protection of the business’s critical services.
• Play a key role in restructuring, maintaining, and evolving the business continuity and crisis management program.
• Support the implementation and evolution of international best practices and frameworks, notably ISO 22301, contributing to the strengthening of corporate resilience governance.

Consultant – Corporate Resilience

Administrative Assistant

• Provide general administrative support to a department or a group of professionals;
• Organize documents and files;
• Perform routine updates in the condominium management tool;
• Update spreadsheets;
• Generate reports according to established procedures;
• Maintain document records, controlling them to ensure completeness;
• Contact clients, suppliers, or employees from other areas of the organization to exchange information.

Administrative Assistant – Exclusive for Candidates with Disabilities (PwD)

Manager

• Lead large-scale tech and cultural transformation programs.
• Design and execute Change Management strategies for technology, architecture and modernization initiatives.
• Connect corporate education, technical enablement and organizational transformation.
• Define learning journeys aligned with business strategy.
• Develop and consolidate corporate universities or structured tech enablement programs.
• Integrate a culture of innovation, continuous learning and collaboration into daily organizational life.
• Support leaders in managing structural, technological and behavioral changes.
• Act as a bridge between executive areas, technology and operational teams.
• Define adoption, engagement and organizational maturity metrics.
• Lead strategic events and large-scale engagement initiatives.
• Raise the maturity level in agile practices, architecture, quality and engineering.
• Ensure that technological transformations are accompanied by cultural and skills development.

Change Management Manager – Tech Transformation

Content Marketing Manager

• Join our team and become the User Experience Designer for our apps, websites and digital channels.
• Translate design principles into intuitive interfaces, lead implementation and create detailed screens based on our Design System.
• Develop accurate documentation of component behaviors and bring interactions to life with high-fidelity prototypes.
• You will contribute to the digital transformation of one of the world’s largest telecom companies.

Content Designer, Mid-level

Client Services Representative

• Coordinate activities and processes to ensure the evolution of the network infrastructure and service functionality, allocating resources and personnel effectively, with focus on area codes 34 and 38 to achieve service levels and improve the regional (Minas Gerais) performance indicators.
• Monitor regional KPIs, evaluating the need for process changes, actions, and the dissemination of results.
• Monitor the efficiency of network elements to meet the product/service planned for the customer.
• Interface with internal areas and vendors to provide support for network needs.
• Analyze and diagnose problems by extracting reports, implementing and monitoring action plans.
• Manage contracted companies and O&M (Operations & Maintenance) of the access network.
• Prepare executive reports presenting the regional results and progress to senior management.

Customer Service Coordinator

Marketing

• Monitor and generate performance reports for customer journeys and one-off sends;
• Track CRM success metrics (adoption, engagement, ROI);
• Propose innovative solutions and continuous improvements aligned with CRM trends and consumer behavior;
• Execute A/B tests, performance analyses, and customer base segmentation.

Mid-level Marketing Analyst

• Responsible for the recommendation engine solution, ensuring product quality, alignment with marketing strategies, and the customer experience.
• Manage the recommendation engine roadmap: ensure continuous evolution of the solution to provide faster, more accurate, and more complete responses to channels, human agents, and AI about what to offer or communicate to the customer.
• Lead a technical team and act as the interface with the business area, promoting integration between data, advanced analytics, CRM, and marketing automation to achieve business objectives.
• Plan, prioritize, and monitor activities and deliveries, ensuring efficiency and quality.
• Analyze metrics and results to propose continuous improvements to recommendation rules and models.
• Ensure observability and explainability of the solution’s recommendations by applying best practices in monitoring and telemetry.
• Communicate clearly with technical and business stakeholders, explaining rules, operation, opportunities, and expected gains from recommendation solutions.
• Ensure effective use of Martech tools and the integration of the recommendation solution with those tools.

Martech Manager – Personalization Engine Factory

Public Relations

• Perform triage and diagnostics for Advanced B2B Data products;
• Contact B2B customers to understand issues and seek technical solutions, aiming to resolve incidents during the initial contact when possible;
• Responsible for triaging technical complaints and B2B Data repairs, routing tickets according to the repair workflow;
• Responsible for dispatching defect tickets to field technicians and associating tickets with large-scale incident scenarios.

Corporate Telecom Technician – Mid-level

Systems Engineer

• Be the IT owner for the technology domains that support retail, including store operations, inventory, and logistics.
• Participate in the implementation of solutions such as ERP, TMS, WMS, as well as exchange and voucher systems, using market technologies or internal developments, ensuring integration between platforms and legacy systems.
• Support our consultants, partners, and development teams.
• Important to have knowledge of physical stores and e-commerce to help with integration between systems.
• Work with stakeholders to translate functional requirements into technical requirements;
• Support development plans, ensuring delivery on time and within scope;
• Support transforming functional requirements into technical specifications, ensuring clarity, traceability, and alignment with business needs.
• Analyze and specify system integrations, including REST APIs, messaging, events, synchronous and asynchronous communication, ensuring interoperability standards.
• Collaborate with internal teams and partners to define data models, API contracts, authentication/authorization policies, and integration best practices.
• Contribute to analyses involving infrastructure and operations—system behavior, integrations, resource consumption, queues, APIs, databases—diagnosing technical issues and proposing solutions.
• Provide support to software factories, technology partners, and internal teams, ensuring clear communication, technical alignment, and strong delivery performance.

Mid-level Systems Analyst – Retail

Software Engineer

• Conduzir o desenvolvimento de APIs e de micro-serviços;
• Desenvolvimento de sistemas sempre orientados a testes, garantindo que o processo de DevOps ocorra de maneira automatizada e fluida;
• Garantia de performance das entregas, através da construção de códigos otimizados e respeitando as boas-práticas de consultas em bancos de dados;
• Propor melhorias nos processos de desenvolvimento e nos arquétipos utilizados como base de construção.

Desenvolvedor Plataforma Digital – Sênior

Analyst

• Work on the design and evolution of digital channel architectures for Web and Mobile, following established architectural guidelines.
• Participate in defining technical solutions for Web (React) and Mobile (Flutter) applications.
• Support the application of frontend and mobile architecture best practices, ensuring organization, performance and maintainability.
• Work closely with development teams, supporting code decisions, structure and technical standards.
• Contribute to the correct separation between the channel layer, backend services and platforms.
• Participate in technical analyses, code reviews and architectural reviews.
• Support continuous improvement initiatives related to performance, security and user experience.
• Contribute to the evolution of design systems, reusable components and cross-channel patterns.
• Work on the consumption and integration of APIs and backend services.
• Support observability practices, automated testing and CI/CD.
• Apply analytical and computational thinking to solve medium- and high-complexity technical problems.

Channel Architecture Analyst – Senior

• Liderar a **arquitetura dos canais digitais Web e Mobile**, com visão fim a fim das jornadas do cliente.
• Definir e evoluir a **arquitetura de referência para canais**, incluindo Web (React) e Mobile (Flutter).
• Estabelecer padrões, diretrizes e boas práticas para **arquitetura de frontends e mobile**.
• Garantir a correta separação entre **canal, plataforma e backend**, evitando acoplamentos indevidos.
• Atuar como ponto focal de arquitetura para decisões que impactem múltiplos canais.
• Apoiar e orientar tecnicamente arquitetos, consultores e times de engenharia.
• Trabalhar em parceria com Produto, UX e Negócio para alinhar soluções técnicas à estratégia da companhia.
• Avaliar e aprovar soluções arquiteturais, participando de fóruns técnicos e reviews de arquitetura.
• Definir estratégias para **reuso, escalabilidade, performance, segurança e observabilidade** nos canais.
• Contribuir para a evolução de **design systems, componentes reutilizáveis e padrões cross-canal**.
• Atuar na priorização técnica e no roadmap arquitetural dos canais digitais.
• Garantir aderência às práticas de **engenharia de software, segurança e compliance**.

Gerente de Arquitetura de Canais

• Design, evolution and maintenance of digital platform architectures.
• Contribute to the modeling and implementation of product-oriented domain services and platforms.
• Support the application of Domain Driven Design (DDD) concepts.
• Work closely with engineering teams, advising on code, structure and technical patterns.
• Participate in initiatives to decouple legacy systems and modernize platforms.
• Contribute to the definition and consumption of APIs, contracts and integrations.
• Support architectures based on microservices and event-driven patterns.
• Implement and improve practices for resilience, scalability and performance.
• Contribute to the adoption of observability, automation and technical quality.
• Support CI/CD practices, automated testing and technical governance.
• Apply analytical and computational thinking to resolve medium- and high-complexity technical problems.

Senior Platform Architecture Analyst

• Support the definition and evolution of digital channel architectures for Web and Mobile, following established standards.
• Work on the technical design of solutions for Web applications (React) and Mobile (Flutter).
• Contribute to the application of best practices for modern frontend architectures (SPA, component-based design, BFF).
• Support integration between digital channels and backend platforms via APIs and services.
• Ensure proper separation of responsibilities between channel, platform and backend.
• Actively participate in development, supporting code and technical structure decisions.
• Perform technical analyses and architecture reviews in collaboration with more experienced architects.
• Contribute to continuous improvements in performance, security and user experience.
• Support the adoption of design systems, reusable components and UI patterns.
• Work alongside product, UX and engineering teams to enable technical solutions aligned with the business.
• Apply computational thinking to solve technical problems of medium to high complexity.

Channel Architecture Consultant

• Serve as the IT lead for domains that support the Retail business: store operations, ERP, payments, inventory and logistics.
• Participate in defining and implementating ERP, TMS, WMS and OMS solutions — involving commercial technologies and/or in-house developments — ensuring integration with legacy systems.
• Knowledge of POS (Point of Sale) systems, payment methods, and in-store customer journeys.
• Promote adoption of new technologies by evaluating modern, efficient, flexible and scalable solutions for the supported domains.
• Gather requirements with business areas, write user stories and follow the full development lifecycle.
• Lead technical teams and ensure delivery of solutions defined in partnership with the business team.
• Collaborate with stakeholders to translate functional requirements into clear technical requirements.
• Guide architecture and design decisions, ensuring solutions are secure, scalable and high-performing.
• Create detailed development plans, including timelines, resources and budget — ensuring deliveries on time and within budget.
• Oversee software factory operations and technology partners, including RFPs, solution evaluation, contract management, team allocation and performance monitoring.