Vivo (Telefônica Brasil)

Analyst

• Gerenciar o fluxo ponta a ponta das operações de logística reversa, incluindo devoluções, trocas e retorno de produtos;• Monitorar, analisar e apresentar indicadores de desempenho (KPIs), garantindo o acompanhamento da eficiência operacional;• Identificar gargalos e oportunidades de melhoria nos processos, realizando análises de causa raiz e implementando planos de ação utilizando metodologias como PDCA e Lean;• Acompanhar a performance de transportadoras, operadores logísticos e centros de distribuição, assegurando o cumprimento dos níveis de serviço acordados e SLA;• Analisar dados relacionados a custos, prazos, produtividade e rotas para apoiar a tomada de decisão e iniciativas de automação e otimização dos processos;• Trabalhar de forma colaborativa com áreas internas, promovendo melhorias que contribuam para a experiência do cliente e eficiência operacional.

Analista de Logística Pleno

Support Engineer

• Realizar triagem e diagnóstico técnico dos produtos de Dados B2B Avançado, analisando incidentes e identificando causas raiz com agilidade e assertividade;
• Atuar no atendimento a clientes B2B, conduzindo interações para entendimento detalhado das falhas reportadas e promovendo resolução no primeiro contato sempre que possível (First Call Resolution);
• Gerenciar a triagem de reclamações técnicas e solicitações de reparo, garantindo o correto enquadramento e direcionamento dos tickets conforme os fluxos e processos estabelecidos na esteira de reparo;
• Efetuar o despacho de tickets de falha para equipes de campo, assegurando priorização adequada, qualidade das informações e cumprimento dos SLAs definidos;
• Identificar, analisar e correlacionar cenários de falhas massivas, garantindo a correta associação de incidentes e escalonamento para áreas responsáveis;
• Atuar de forma proativa na identificação de oportunidades de melhoria, contribuindo para a redução de recorrência de incidentes e aumento da eficiência operacional;
• Garantir o correto registro e atualização das informações nos sistemas, assegurando rastreabilidade e qualidade dos dados;
• Colaborar com áreas internas (engenharia, operações, suporte avançado) para tratativa de incidentes complexos e melhoria contínua dos processos.

Técnico de Suporte – Monitoramento Júnior

• Administration and evolution of Microsoft Endpoint Management environments:
• Microsoft Intune (MDM/MAM)
• SCCM / MECM
• Windows Autopilot
• Endpoint lifecycle management (Windows 10/11)
• Creation, maintenance and optimization of corporate Windows images
• Packaging, distribution and updating of applications (Win32, MSI, AppX)
• Management of security and compliance policies (baselines, hardening, Defender)
• Integration and operation with Azure AD / Entra ID
• Management and troubleshooting of Office 365 / Microsoft 365 Apps
• Process automation (PowerShell, scripts, dynamic policies)
• Analysis and resolution of complex workplace environment incidents
• Support for transformation projects (e.g., SCCM → Intune/co-management migrations)
• Monitoring environment health and continuous improvement of the end-user experience
• Experience with:
• Office 365 / Microsoft 365 Apps
• Security and compliance policies
• Update management (Windows Update / WSUS / WUfB)
• Knowledge in:
• Azure AD / Entra ID
• Co-management (SCCM + Intune)
• PowerShell scripting
• Advanced troubleshooting of Windows endpoints

Senior Project Analyst

Consultant

• Define and implement scalable, secure DID/VC architectures with a blockchain layer (public and/or permissioned) for enterprise use cases.
• Lead the design and execution of integrations between blockchain, identity services and corporate systems (APIs, events, gateways, messaging).
• Ensure consistent adoption of DID/VC, blockchain and smart contract standards and specifications, with a focus on interoperability and engineering.
• Develop and test data-loading (ETL) pipelines.
• Implement and use ZKP (zero-knowledge proof) frameworks and Hyperledger technologies focused on decentralized identity (DID).
• Design end-to-end flows for issuance, presentation and verification of credentials, aligning governance, traceability and operational requirements.

Systems Architecture Consultant

Manager

• B2B customer service, prospecting new accounts from pre-defined leads;
• Hunter profile (proactive new-business acquisition);
• Present the product portfolio and serve customers via digital channels;
• Sales of Mobile and Fixed Telephony, IT and advanced solutions, and value-added services;
• Monitor channel- and portfolio-specific KPIs; analyze, plan and execute activities and sales to achieve and exceed targets;
• Oversee the transaction workflow, identifying breakage causes, backlogs and pending issues that may prevent or delay sales;
• Manage daily sales reports to track performance;
• Resolve critical situations through ongoing customer contact and collaboration with internal teams.

Business Manager, IS II

Full-stack Engineer

• Implement and maintain scalable features using Clean Architecture and Domain-Driven Design (DDD).
• Inspire the team through rigorous code reviews and the dissemination of best practices.
• Develop complex endpoints and integrations (REST, GraphQL, gRPC) for partners and hotsites.
• Ensure test coverage (unit, integration, and end-to-end) and the health of the CI/CD pipeline.
• Keep technical documentation up to date and clear to democratize knowledge.
• Collaborate with Product and Business teams to translate requirements into robust technical solutions.
• This role includes a clear succession plan. We are looking for a technically senior professional who wishes to progress toward a Tech Lead role, gradually taking on responsibilities for mentoring, defining architectural standards, and acting as a strategic interface with the business.

Senior Full Stack Developer

• Identify opportunities to improve the customer's digital journey and propose actions to increase conversion and efficiency;
• Monitor and analyze the performance of digital channels, tracking KPIs, the conversion funnel and sales indicators;
• Develop analyses, insights and recommendations based on data and user behavior;
• Monitor campaigns, commercial activities and digital initiatives, evaluating impacts and optimization opportunities;
• Collaborate with partner teams to implement improvements, tests and evolutions across digital channels;
• Prepare executive materials and performance presentations to monitor results;

Mid-level Digital Channels Analyst

Financial Planning and Analysis

• Lead the development of economic and financial analyses and Business Plans for strategic IT projects;
• Develop financial models to evaluate investments, including scenarios, sensitivity analyses, payback, ROI and TCO;
• Evaluate commercial and financial proposals from strategic suppliers, identifying risks, opportunities and contracting alternatives;
• Support executives and client areas in decision-making by translating complex analyses into clear, actionable recommendations;
• Prepare economic and financial feasibility studies for new products, services and transformation programs;
• Build comparative contracting scenarios considering financial, operational and strategic aspects;
• Participate in significant negotiations, providing analytical support to maximize value generation and financial efficiency;
• Prepare executive presentations for senior leadership, consolidating analyses, recommendations and financial impacts;
• Collaborate with IT, Procurement, Finance, Legal and Business areas to ensure alignment of strategic decisions.

Consultant – Financial Strategy

Software Engineer

• Support the definition and evolution of software architecture, ensuring scalability, performance and resilience of solutions
• Work closely with development teams (squads), contributing technically to decisions and implementations
• Translate business needs into viable technical solutions, taking into account functional and non-functional requirements
• Participate in the design and evolution of microservices- and event-based architectures
• Ensure adherence to the company's technology standards, architecture and best practices
• Support the construction and evolution of integrations between systems (APIs, services, messaging)
• Contribute to engineering best practices (automated testing, versioning, CI/CD)
• Participate in technical forums and cross-area alignments, ensuring clarity in decisions
• Assist with technical documentation and the functional understanding of solutions
• Act as a technical reference for evolution, supporting developers and promoting knowledge sharing
• Contribute to the continuous improvement of solutions, considering efficiency, quality and customer experience

Software Engineering Analyst

Operations

• Definir estratégias de FinOps alinhadas aos objetivos do negócio.
• Realizar gestão financeira dos ambientes cloud, incluindo acompanhamento de consumo, análise de realizado vs forecast e controle de custos
• Atuar na identificação, análise e tratativa de desvios financeiros e variações de consumo, garantindo rápida atuação junto às áreas responsáveis
• Atuar na análise de consumo de recursos, buscando equilíbrio entre eficiência técnica e financeira
• Executar e apoiar os processos de governança FinOps, incluindo fluxos de incidentes, RITMs, campanhas e exceções de consumo
• Identificar oportunidades de otimização de custos e eficiência, propondo ações de rightsizing e racionalização de recursos
• Construir e analisar relatórios e dashboards de consumo (showback/chargeback), garantindo visibilidade executiva e suporte à tomada de decisão
• Interagir com times técnicos e áreas de negócio para entendimento de consumo, variações e direcionamento de ações
• Apoiar a gestão de contratos e decisões de investimento em cloud, com visão financeira e apoio técnico
• Garantir aderência às práticas de governança financeira, incluindo controle de tagueamento e organização dos custos
• Monitorar e analisar anomalias de consumo, atuando na identificação de causa e direcionamento de ações corretivas
• Utilizar ferramentas de gestão e otimização (ex: Cloudability, Turbonomic ou similares) para análise, acompanhamento e geração de insights
• Analisar consumo com base no entendimento da arquitetura e do uso dos recursos de infraestrutura cloud (compute, storage, rede, serviços gerenciados), correlacionando comportamento técnico com impacto financeiro
• Participar da evolução dos processos de FinOps e governança da área, contribuindo para padronização e melhoria contínua
• Realizar análises preditivas e planejar uso de recursos de infraestrutura.
• Avaliar impactos de novas implementações, projetos e alterações arquiteturais.
• Contribuir para a governança técnica e evolução dos ambientes.
• Apoiar a transformação em Cloud e adoção de IA para a disciplina.

Senior FinOps Analyst

Frontend Engineer

• Serve as the frontend technical lead (React) in the evolution of Web applications.
• Contribute to the definition and evolution of scalable, modular frontend application architectures.
• Provide technical leadership in designing digital solutions, ensuring adherence to architectural standards.
• Support and guide teams in adopting frontend engineering best practices.
• Design and implement reusable components and integrations with corporate Design Systems.
• Evaluate technical trade-offs and support architectural decisions with a focus on performance, scalability and maintainability.
• Evolve frontend frameworks, libraries and technical foundations.
• Ensure technical quality through automated testing and development best practices.
• Handle the resolution of highly complex technical issues.
• Promote web performance practices (optimization, loading and user experience).
• Support technical governance and standardization of frontend applications.

Frontend Specialist – Focus: React

Backend Engineer

• Act as the backend technical reference (Java / Spring Boot) in the evolution of payment platforms.
• Lead technical initiatives end-to-end: discovery, design, development, and maintenance of backend services.
• Design and implement REST APIs and distributed services (microservices) for high transactional-scale environments.
• Ensure quality, performance, scalability, and security of backend applications.
• Ensure critical architectural requirements: idempotency, resilience, consistency, and low latency.
• Define and implement technical standards, best practices, and frameworks based on Spring Boot.
• Evolve and maintain event-driven architectures and integration via messaging.
• Define backend automated testing strategies (unit, integration, and contract tests).
• Implement and advance observability practices (logs, metrics, tracing, alerts).
• Work collaboratively with product, architecture, and operations teams.
• Support technical decisions and promote backend engineering best practices.
• Work hands-on in the development and evolution of critical services.

Backend Java Specialist – Spring Boot

Project Manager

• Monitor the project management workflow in an integrated manner across high-, medium- and low-complexity projects;
• Define robust and appropriate planning, taking into account the specifics of each subject and the availability of IT resources;
• Ensure delivery in accordance with the established plan;
• Keep the client informed and aligned on project progress from conception through delivery;
• Manage project costs to ensure consistent, value-adding deliveries within the project’s initially defined budget;
• Produce periodic and executive status reports demonstrating project progress;
• Manage risks by identifying potential issues that impact the project schedule and directing the necessary actions to eliminate or mitigate those impacts, always aiming to meet deadlines and deliver quality results;
• Participate in and represent the area in committees and working groups;
• Plan, organize, control and close project activities in the area’s management systems;
• Monitor project implementation and any post-production incidents.

Project Analyst, Mid-level

Marketing

• Be responsible for the end-to-end management of key business indicators (revenue, activations, churn, profitability, commercial plan coverage, price adjustments and macroeconomic impacts);
• Develop and validate advanced performance analyses (cohorts, churn, price elasticity, offer mix, impacts of price adjustments and macroeconomic scenarios), generating actionable insights and strategic recommendations for leadership, Marketing and commercial teams;
• Lead the management process of the Commercial Plan, ensuring quality, consistency and traceability of versions, assumptions and data sources used;
• Serve as the business focal point for analysis of variances between actuals and plan, driving action plans and scenario simulations in partnership with Marketing, Go-to-Market, Planning and Product teams;
• Support executive discussions and decision forums through analytical materials, business narratives and executive presentations.

Senior Marketing Analyst – Planning & Analytics

• Support the process of evaluating assets and companies, providing the company with visibility into the strategic returns that could be generated, as well as the value of the financial benefits delivered;
• Support the assessment and implementation of disruptive strategies that enable value creation, assisting in the analysis of opportunities for alliances and new businesses that could serve as alternatives to the company’s organic strategic plan, estimating their strategic and financial viability;
• Strengthen partnership relationships with various areas across the Company to help achieve the department’s objectives.