Business Manager, IS II

Vivo (Telefônica Brasil)

B2B Manager developing relationships with corporate clients and executing sales strategies at Vivo. Focusing on mobile, fixed telephony, and IT solutions for diverse clients.

Posted 7/1/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in B2B customer service and proactive new-business acquisition, with a strong focus on digital channels and sales of Mobile and Fixed Telephony solutions. Capable of analyzing KPIs, managing sales reports, and fostering client relationships through effective communication and problem-solving.

Highest-signal resume keywords

B2B Customer ServiceProactive New-Business AcquisitionSales of Mobile and Fixed TelephonyMicrosoft Office ProficiencyClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ReportingKPI AnalysisDigital Channel EngagementConsultative SellingTransaction Workflow Management

Soft Skills

Results-OrientedOwnership MindsetStrong OrganizationCuriosityResilience

Industry Keywords

Telephony SolutionsValue-Added ServicesCustomer Needs AnalysisDigital EmpathyEntrepreneurial Spirit

About the role

Key responsibilities & impact

B2B customer service, prospecting new accounts from pre-defined leads;
Hunter profile (proactive new-business acquisition);
Present the product portfolio and serve customers via digital channels;
Sales of Mobile and Fixed Telephony, IT and advanced solutions, and value-added services;
Monitor channel- and portfolio-specific KPIs; analyze, plan and execute activities and sales to achieve and exceed targets;
Oversee the transaction workflow, identifying breakage causes, backlogs and pending issues that may prevent or delay sales;
Manage daily sales reports to track performance;
Resolve critical situations through ongoing customer contact and collaboration with internal teams.

Requirements

What you’ll need

Proficient in Microsoft Office (Office suite);
Commercial mindset: drive to get things done, results-oriented, consultative approach and active listening to customer needs;
Entrepreneurial spirit: ownership mindset; know your client portfolio and act as its steward;
Digital-savvy: up to date with technology and innovation; ability to learn and use software and systems;
Strong organization, planning and discipline: sense of urgency, manages and completes tasks throughout the day;
Curiosity: restless desire to keep learning, propose new solutions and challenge the status quo;
Resilience: ability to handle adversity and turn challenges into lessons for future actions;
Proactivity, ambition and drive: goes beyond the basics, seeks more and delivers extra; takes initiative to anticipate client demands and needs;
Client relationship and digital empathy: prioritizes the customer, translates their needs into the best solution while maintaining an ownership perspective.

Benefits

Comp & perks

Choose the ideal benefits for you and your dependents via a digital platform offering categories such as gym memberships, meal voucher (VR), food allowance (VA), pharmacy assistance, health insurance, dental care and life insurance;
Corporate mobile phone — yes, a brand-new smartphone for you!
Unlimited voice and data plan — with Vivo's high-speed mobile network and 5G!
Exclusive Vivo offer with special discounts on fixed-line service, broadband, TV and apps;
Eligibility for annual bonus or profit-sharing (PPR);
Plan for your future with a private pension plan;
Have children? Receive a subsidy to help with school, daycare or nanny expenses;
Work in an environment that respects your personality, dress style and individuality — be authentic. #ComeAsYouAre
Work remotely up to 2 times per week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday;
Participate in one of the largest corporate volunteering programs to make an impact;
Benefit from our Educational Development Program with partner institutions offering discounts, certifications and online courses;
Boost your career through our Internal Recruitment Program in Brazil or abroad — we operate in over 17 countries! #VivoMyCareer
Access initiatives to improve your physical, emotional and social wellbeing. We offer #VivoWellbeing that encourages healthy habits and quality of life, including consultations with nutritionists, psychologists, social workers, telemedicine and more;
All our positions are open to people with disabilities and/or rehabilitated professionals. We value diversity, differences and people's potential! #VivoDiversity #JoinVivo