Vivo (Telefônica Brasil)

Sales

• Provide service to internal customers and other departments;
• Update data and information;
• Prepare performance reports and analyses focused on results;
• Assist in resolving product-related questions and issues;
• Interface with internal teams;

Junior Sales Analyst – Exclusive for People with Disabilities

ServiceNow

• Will serve as a Senior Developer/Analyst with responsibilities that combine development, process design and optimization, service support and availability, governance and metrics, as well as change facilitation and management.
• Will interface with technical and business areas, and with vendors, to ensure efficiency, quality and continuous improvement.
• ServiceNow core technical skills: Business Rules, Script Includes, GlideRecord, Client Scripts, UI Policies, ACLs, Roles, Dictionary, System Properties.
• Automation: Flow Designer, Subflows, integration between Flow and Script, exception handling, and avoiding duplicate automation.
• Service Catalog: complex Catalog Items, reusable Variable Sets, dynamic logic.
• SLA and notifications: SLA Engine, calendars, events and conditional notifications.
• Security: conditional ACLs.
• Full custom and legacy environment: reading and understanding legacy code, refactoring, and debugging in critical environments.
• Performance and stability: mindful use of GlideRecord and assessment of production impact.

ServiceNow ITSM Developer – Senior

• Ensure the development and maintenance of ServiceNow platform requests, raising the maturity of the ITOM module (per the responsibilities listed), with well-designed processes, solid governance, automation, and performance indicators that support business priorities.
• Configure and maintain ServiceNow Discovery, including MID Servers, probes, sensors, and patterns.
• Implement and maintain Service Mapping, defining topologies and relationships between services and infrastructure.
• Integrate ServiceNow with tools such as SCCM, Control-M, JIRA, and OAM, among others.
• Develop and consume REST/SOAP APIs, creating data sources, import sets, and transform maps to ingest external data.
• Perform technical troubleshooting and adjustments to data collection, connectivity, or transformation.
• Collaborate with clients and the internal team to ensure the technical success of deliveries.
• Document configurations, scripts, integrations, and implemented best practices.

ServiceNow ITOM Developer – Senior, Consultant, Specialist

• Ensure development and maintenance of ServiceNow platform requests, raising maturity through the CoE (Center of Excellence) in line with listed responsibilities, with well-designed processes, strong governance, automation and performance metrics that support business priorities.
• Define an integrated architecture across ITSM, ITOM and SecOps/SIR.
• Ensure adherence to CSDM, CMDB and corporate standards.
• Establish integration, security and data flow policies.
• Manage the platform lifecycle and versioning.
• The CoE defines best practices, patterns and development standards for all modules, such as ITSM, ITOM and SIR.

ServiceNow CoE Developer Consultant – Sr, Consultant, Specialist

• Ensure the development and sustainment of requirements on the ServiceNow platform, raising the maturity of the ITSM module.
• Establish well-designed processes, strong governance, automation, and performance indicators that support business priorities.
• Act as a Senior ServiceNow ITSM Developer / Consultant / Specialist, with responsibilities that combine development, process design and optimization, service sustainment and availability, governance and metrics, as well as change facilitation and management.
• Interface with technical and business areas and with vendors to ensure efficiency, quality, and continuous improvement.

ServiceNow ITSM Developer – Sr

Public Relations

• Analysis and Diagnostics: Conduct ongoing diagnostics to identify opportunities that improve our network coverage, generating innovative insights for new projects that expand our presence.
• Market Intelligence: Monitor the market and competitors, providing strategic insights that consolidate our leadership in the sector, even in a competitive and fast-evolving environment.
• Project Leadership: Coordinate cross-functional projects from start to finish, driving network capacity enhancements and expansion strategies that strengthen our differentiation in the market.
• KPI Management: Manage key performance indicators, proposing initiatives that result in continuous improvements.
• Budget Management: Contribute to managing the area’s budget, ensuring alignment with our strategic objectives.
• Research and Methodology: Explore and implement new investment-prioritization models based on indicators aligned with the company’s strategy.

Marketing Planning Consultant

Architect

• Lead the design of robust, scalable technological solutions aligned with business needs;
• Responsible for both defining system architecture and for procurement/tendering and specification of functional and non-functional requirements;
• Work precisely and collaboratively with development, product, business and infrastructure teams.

Mid-level Solutions Architect – Exclusive for People with Disabilities (PwD)

Manager

• Gerenciar incidentes, problemas e mudanças dos canais digitais de vendas
• Garantir alta disponibilidade e performance dos sistemas
• Liderar iniciativas de automação e uso de IA para ganho de eficiência
• Atuar junto a fornecedores, áreas internas e parceiros técnicos
• Monitorar indicadores operacionais e propor melhorias
• Participar da construção de orçamento da área
• Realizar avaliações de desempenho e feedbacks estruturados
• Desenvolver o time técnico e promover boas práticas de sustentação
• Monitorar riscos operacionais e propor planos de mitigação

Gerente Sustentação, Canais Digitais

Analyst

• Desenvolver, manter e otimizar programas ABAP e ABAP OO
• Criar e manter relatórios, interfaces, conversões, formulários e enhancements
• Atuar com debugging, análise de erros e correção de incidentes
• Desenvolver e consumir RFCs, BAPIs, IDocs e Web Services
• Trabalhar com CDS Views, incluindo leitura, extensões e consumo
• Apoiar integrações entre SAP e sistemas externos
• Atuar em projetos de implantação, rollouts, melhorias e sustentação
• Realizar testes unitários e apoiar testes integrados (SIT/UAT)
• Elaborar e manter documentação técnica
• Apoiar consultores funcionais na análise e solução de demandas técnicas
• Atuar em ambientes SAP ECC e/ou S/4HANA

Analista de Sistemas ERP SR

Software Engineer

• Act as a strategic consultant and a technical leadership reference, supporting teams and management in VIVO's digital transformation journey.
• Propose innovative solutions, disseminate best practices, and ensure technical and quality excellence in software development and QA.
• Provide technical leadership for development and QA initiatives, guiding multidisciplinary teams in adopting high-performance standards, tools, and processes.
• Perform technical diagnostics, identify gaps, and propose action plans to evolve processes, tools, and a quality-driven culture.
• Facilitate workshops, training sessions, and technical mentoring for development and QA, promoting knowledge transfer and continuous improvement.
• Support the definition and implementation of technical, architectural, and quality standards, ensuring adherence to software engineering best practices, test automation, and QA governance.
• Act as a change agent, promoting innovation, automation, cross-area integration, and continuous improvement.
• Participate in technical reviews, code reviews, quality audits, and the definition of the technical roadmap.
• Collaborate with business and IT areas to ensure alignment between technology solutions and strategic objectives.
• Lead the resolution of critical issues, log analysis, failure tracing, and data-driven decision making.

Software Development Consultant

• Build, maintain and evolve robust, scalable, and reliable data pipelines using Databricks, PySpark, GCP and SQL.
• Ensure quality, governance, security and performance across data ingestion, transformation and data-serving flows.
• Serve as a technical reference for data architecture design and engineering best practices.
• Translate complex business needs into clear, structured technical requirements.
• Collaborate with business teams to identify opportunities, understand processes, and propose data-driven solutions.
• Monitor, diagnose and resolve issues in critical pipelines to ensure high availability.
• Participate in defining standards, frameworks and data engineering best practices.
• Contribute to the continuous evolution of the data ecosystem by evaluating and testing new technologies and frameworks.

Senior Analytics Analyst

• Monitor and manage customer service activities
• Administratively coordinate the execution of processes related to installation, faults, and provisioning
• Comply with requirements to maintain the Occupational Health and Safety Management System
• Participate in Occupational Health and Safety programs
• Provide guidance to personnel working in the field
• Assist with problem analysis and resolution
• Provide technical support for data equipment for diagnostics
• Ensure the technical performance and proper functioning of machines, equipment, systems, and components

Technical Assistant, Exclusive for People with Disabilities

• Design and implement modular architecture and reusable components in Flutter, including state management, dependency injection, and consistent navigation patterns.
• Establish quality practices (unit, widget, and integration testing), observability, and continuous integration/delivery.
• Conduct code reviews, document technical decisions, and provide mentoring.

Senior Flutter Engineer

Artificial Intelligence

• Serve as a technical reference in AI, designing solutions for chatbots, generative AI, agents, and scalable platforms.
• Provide technical leadership to cross-functional squads, guiding architecture, development, and engineering best practices.
• Define and detail architectural components in collaboration with partner teams (Architecture, Cloud, Data, Microservices).
• Ensure quality, security, observability, and compliance with corporate standards in AI deliveries.
• Conduct technical feasibility analyses, evaluate emerging technologies, and propose robust, scalable solutions.
• Support senior management and the director in technical decision-making and the strategic alignment of AI initiatives.

Artificial Intelligence Specialist – Delivery

• Act as a Mid-level Functional Analyst in the Revenue Cycle, supporting the translation of business requirements into functional and technical requirements;
• Maintain up-to-date technical documentation;
• Monitor development to ensure quality, security, scalability and performance in accordance with the architecture;
• Support development plans and schedules, contributing to on-time and high-quality deliveries;
• Oversee internal and external vendors;
• Contribute to digital transformation initiatives and Proofs of Concept (PoCs);
• Support clean code practices, automated testing, code reviews and DevSecOps;
• Assist with impact analysis, zero-downtime evolutions and query optimization;
• Contribute to estimations, risk assessments and deliveries to production;
• Support development using React, Java/Spring Boot, RESTful APIs and Kafka;
• Participate in PoCs involving AI, low-code platforms, containers and cloud-native technologies;
• Collaborate with Developers, QA, Security and FinOps teams in solution design;
• Share knowledge and promote best practices;
• Propose improvements, automations and optimizations leveraging AI and FinOps;
• Support system dependencies and map end-to-end (E2E) flows;
• Help translate requirements into clear technical user stories.