Vivo (Telefônica Brasil)

Analyst

• Develop and monitor the area’s operational, tactical and strategic indicators by analyzing reports, identifying opportunities to improve results and customer satisfaction, and proposing effective action plans for the business.

Customer Service Analyst, PWD

• Manage the end-to-end flow of reverse logistics operations, including returns, exchanges and product returns;
• Monitor, analyze and present performance indicators (KPIs), ensuring tracking of operational efficiency;
• Identify bottlenecks and process improvement opportunities, conducting root cause analyses and implementing action plans using methodologies such as PDCA and Lean;
• Monitor the performance of carriers, logistics operators and distribution centers, ensuring compliance with agreed service levels and SLAs;
• Analyze data related to costs, lead times, productivity and routes to support decision-making and initiatives for automation and process optimization;
• Work collaboratively with internal teams to promote improvements that contribute to customer experience and operational efficiency.

Mid-level Logistics Analyst

• Work on SAP development, contributing to the maintenance, evolution and modernization of Vivo's corporate solutions.
• Provide corrective, adaptive and evolutionary support for existing SAP solutions, ensuring availability, performance and quality of business services.
• Reduce recurring issue backlog through permanent fixes and structural improvements.
• Identify opportunities to use SAP BTP for extensions and integrations.
• Develop and support solutions implemented on the SAP Business Technology Platform (SAP BTP), ensuring efficient integration with the company’s SAP and non‑SAP systems.
• Participate in defining architectures and integration strategies between SAP ECC, SAP BTP and other corporate platforms.
• Support the construction and evolution of applications developed on SAP BTP, including extensions and services that complement processes executed in the SAP ECC environment.
• Contribute to adoption of extensibility best practices using SAP BTP, reducing reliance on excessive core SAP customizations.
• Analyze and resolve incidents related to SAP ECC and SAP BTP platforms.
• Perform technical and functional impact analyses for improvement requests, projects and strategic initiatives.
• Collaborate with functional teams, architects, vendors and business areas to define and implement solutions.
• Provide technical support for the SAP S/4HANA implementation program, representing the maintenance perspective and ensuring new solutions align with SAP recommended best practices.
• Participate in impact assessments of existing customizations and integrations, helping reduce risks during the future transition to SAP S/4HANA.
• Conduct code reviews and provide technical mentoring to team developers, promoting development best practices and governance.
• Prepare and maintain technical documentation for developments, integrations and implemented solutions.

Senior SAP Developer

Manager

• Responder pela gestão comercial e clientes da empresa, trabalhando na identificação de necessidades e oferta de produtos mais apropriados para atender o cliente, além de trabalhar como um intermediário entre esses clientes e a empresa, e na negociação de Contratos e propostas;
• Atuar diretamente com clientes **GOVERNO**, representar a empresa em Licitações Públicas, apresentar as soluções do portfólio, realizar visitas aos clientes, bem como, desenvolver um plano de atuação de posse da carteira de clientes;
• Mapear a estrutura de poder e o modelo de operações dos clientes, liderar o entendimento das necessidades de negócio e prospectar oportunidades;
• Desenvolver relacionamento e utilizar as ferramentas de workflow para registro e acompanhamento das oportunidades, interagir com áreas internas (técnicas e financeiras) para o seguimento do projeto até o seu fechamento.

Gerente de Negócios III – Governo

General

• Monitor and manage customer service activities, administratively coordinating the execution of processes related to installation, fault handling and provisioning.
• Comply with the requirements to maintain the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs.
• Be familiar with Telefônica's Environmental Policy and apply it in daily activities to ensure the company's environmental management best practices.

Technical Assistant

• **Invoice Verification:** Validate incoming and outgoing XML invoices, checking CFOP, CST, NCM codes, tax rates and correct tax application.
• **Tax Bookkeeping:** Record and post tax documents for goods, services and fixed assets in the company ERP system.
• **Indirect Tax Calculations:** Assist with the calculation of indirect taxes such as ICMS, ICMS-ST and ISS. Analyze operational data and reports, post entries in the system and support the execution of calculations.
• **Filing Tax Returns and Reports:** Support the preparation, review and transmission of state ancillary tax filings (SPED Fiscal, GIA).
• **Tax Reconciliation:** Reconcile tax ledgers with accounting and financial records to ensure there are no discrepancies in balances.
• **Support for Inspections, Audits and Administrative Processes:** Assist in compiling tax documents and supporting materials for tax audits, inspections and administrative proceedings.

Junior Tax Analyst

Data Engineer

• Responsible for defining and evolving data and artificial intelligence solution architectures, ensuring adherence to corporate guidelines, scalability, security, and integration with the company’s technology ecosystem. Works on strategic projects, modernization initiatives and end-to-end solution design.
• Define service-oriented architectures, microservices and modular monoliths.
• Define and maintain the enterprise data architecture, considering multicloud environments (Azure, AWS, GCP) and on-premises deployments.
• Build data models for Analytics products (Lakehouse) and for operational use (SQL/NoSQL).
• Apply patterns such as event-driven, hexagonal, DDD, CQRS and clean architecture.
• Design solutions for internal and external Data and AI platforms with a focus on security, versioning, documentation and reuse.
• Design scalable and efficient data pipelines using tools such as Databricks, Delta Lake, Spark and Airflow.
• Ensure scalability, high availability and fault tolerance.
• Ensure integration across heterogeneous sources (SAS, Talend, Alteryx, Teradata, Hadoop).
• Integrate multicloud (AWS, GCP, Azure) and on-premises solutions.
• Support squads and partners in strategic projects.
• Contribute to the evolution of the CI/CD pipeline and DevOps/DevSecOps practices applied to data.
• Participate in technical and governance forums, contributing best practices.
• Lead projects for high-performance multidisciplinary squads, acting as a key partner in understanding business needs and enabling their strategies through software projects.
• Interact with business areas, IT and vendors to detail scopes and schedules, address architectural designs, and plan and follow up on development, testing, infrastructure and licensing deliveries.
• Ensure the establishment of implementation and configuration plans and the fulfillment of delivery timelines and schedules defined for IT solution deployments and/or system changes and/or new system functionalities.
• Disseminate knowledge of applicable technologies and programming languages used in systems development.
• Interact with other company areas to identify and resolve system issues and needs through consistent feedback and sharing of best practices with teams and support areas.

Data Architect – Consultant

• Design, publication and versioning of official planograms for Internalization and Facelifts, following the area's guidelines. Adaptation by cluster, archetype and customer profile.
• Manage PSI operations for the planograms under your responsibility.
• Quantifying, budgeting and approving production of VM item spreadsheets, ensuring delivery on the correct store opening dates.
• Interpret technical drawings of furniture and displays produced by the Architecture team.
• Liaise with the Architecture team to prioritize requests according to the store opening calendar.
• Liaise with the Experience team to ensure execution on the correct dates.
• Prepare the execution book for the Experience team.
• Survey existing furniture and displays for standardization projects.

Senior Visual Merchandising Analyst – Architect

• Execute software license reconciliation processes, consumption monitoring and compliance analyses for major software vendors;
• Review licensing agreements, identifying audit clauses, usage rules, contract amendments, licensing metrics and potential risks;
• Promote license usage optimization, aiming to reduce costs and mitigate risks;
• Conduct and support internal and external audits;
• Use Software Asset Management (SAM) tools and software usage monitoring solutions to control and manage the environment;
• Act as a strategic partner to technical and business areas;
• Perform data analysis and spreadsheet manipulation to create comparative views, scenarios and executive summaries;
• Identify opportunities for continuous process improvement.

Senior Process Analyst

Marketing

• Campaign and Project Management;
• Plan, execute and monitor ESG communications campaigns (institutional, seasonal dates, proprietary initiatives and content cadences);
• Prepare clear, complete and strategic briefs for agencies and suppliers;
• Coordinate schedules, internal approvals, deliverables and organization of materials;
• Serve as the focal point for the area’s financial management, procurement processes and contracts;
• Track campaign indicators (KPIs) and produce performance reports (post-mortem);
• ESG Content Creation and Management;
• Plan and coordinate the production of content (copy, graphics, videos, scripts) for Vivo’s internal and external channels, working with agencies and production companies;
• Ensure narrative coherence and alignment with the company’s ESG strategy;
• Map and analyze surveys, studies and contexts to support content and campaigns with consistent data;
• Monitor trends, benchmarks and innovation in ESG communications;
• Curate relevant topics on sustainability, diversity and social impact;
• Identify seasonal or emerging opportunities related to sustainability and diversity.
• Internal Stakeholder Relations;
• Liaise with internal areas (HR, Legal, Brand, Online and Offline Media, Press, PR, Corporate Affairs, Sustainability);
• Support frontline teams (retail, customer service, stores, partners) with specific materials and communications;
• Develop executive presentations, reports and supporting materials;
• Financial Management, Procurement, Contracts and Tender Processes;
• Manage the area’s budget control (ESG Budget);
• Create purchase requisitions, monitor purchase orders and payments;
• Manage supplier contracts (renewals, amendments, controls, deadlines);
• Interface with Procurement, Finance and Legal to ensure compliance;
• Conduct tender/competitive selection processes when required.

ESG Marketing & Communications Consultant – Exclusive to Black and Brown Candidates

• Support the calculation, review, and reconciliation of IRPJ and CSLL, ensuring the consistency of tax bases and compliance with current legislation;
• Perform reconciliations of taxes (PIS, COFINS, IRPJ, CSLL, withholding taxes and import duties), analyzing differences between tax, accounting bases and ancillary obligations, identifying discrepancies and supporting remediation;
• Assist in the preparation, review, and submission of statutory tax filings, ensuring data quality and adherence to regulatory deadlines;
• Analyze tax variances, helping identify inconsistencies and improve internal controls;
• Monitor and support reconciliation of the tax current account, including balance monitoring, offsets and potential outstanding issues with tax authorities;
• Support the review of tax accounting entries, ensuring alignment between accounting and tax records (accounting-to-tax bridge);
• Prepare and organize information for internal and external audits, and provide support for tax inspections;
• Assist in tracking tax notices and audits, contributing to analysis and preparation of responses;
• Provide support to internal teams on questions related to interpretation and application of tax legislation, offering appropriate guidance;
• Monitor updates in tax legislation, assessing impacts primarily on IRPJ, CSLL, PIS, COFINS and withholding taxes.

Tax Analyst (Mid-level)

Auditor

• Conduct high-complexity internal audits in accordance with the Annual Audit Plan, within the established schedule;
• Prepare and document the planning for each audit based on the department's methodology and perform fieldwork;
• Contribute to work planning and execute audits to provide an independent, constructive assessment of Telefónica group companies' processes — adding value and helping improve the effectiveness and efficiency of processes, controls, and corporate governance;
• Document performed tests and their results;
• Present findings to audited areas and recommend measures to resolve issues;
• Prepare audit completion reports;
• Plan and execute special audit projects according to assignment and level of complexity;
• Participate in the preparation of the Annual Audit Plan;
• Maintain and safeguard all documentation resulting from audit activities.

Senior Auditor – Internal Audit

Administrative Assistant

• Monitor the implementation of infrastructure and the rollout of riser installations (prumadas).
• Direct field teams' routes for door access/openings.
• Supervise service providers and partners (MOIN and EPS).
• Resolve access issues at the "Cidade" (customer premises).
• Review technical documentation submitted by field teams.
• Request IDs in the Pruma system and keep the system updated.
• Create and evaluate order queues in the OSP (Outside Plant) system.
• Handle critical tickets via Fast Track and Help Us workflows.
• Interface with real estate developers to enable new projects.
• Update the commercial status of technical network feasibility.
• Prepare technical reports for network certification.
• Create management performance reports and indicators (KPIs).

Administrative Assistant – Position exclusive for People with Disabilities (PwD)

Public Relations

• Validate and approve projects developed by the area, ensuring compliance with standards and technical specifications, with a focus on cost reduction and network quality improvement.
• Prepare higher-complexity project designs, proposing optimized technical solutions that meet company standards and business needs.
• Monitor and communicate project deadlines and deliverables to client teams through reports, presentations, and status updates, ensuring transparency and predictability.
• Develop Geomarketing solutions, handling requests related to network projects and providing cartographic data to public agencies and other stakeholders.
• Train and mentor new team members in network project design through technical training and knowledge sharing, aiming to reduce rework, increase productivity, and ensure operational safety.

Senior Telecom Analyst

• Realizar a gestão e acompanhamento do processo de Vulnerability Management, apoiando a identificação, priorização e remediação de vulnerabilidades em ativos corporativos.
• Monitorar indicadores, SLAs e planos de ação relacionados à correção de vulnerabilidades e conformidade dos ambientes.
• Atuar na administração e governança de processos suportados pela plataforma BMC.
• Apoiar atividades de hardening em servidores e ativos de infraestrutura, garantindo aderência às políticas e padrões corporativos de segurança.
• Conduzir e acompanhar atividades relacionadas a controles SOx, evidências de auditoria e conformidade regulatória.
• Planejar, executar e acompanhar atividades massivas relacionadas à implementação de controles, correções e adequações de segurança.
• Gerenciar o ciclo de vida dos certificados digitais corporativos, incluindo emissão, renovação, revogação, monitoramento de vencimentos e governança dos ambientes.
• Atuar na coordenação e acompanhamento de iniciativas estratégicas, projetos e demandas do portfólio da área de Segurança da Informação.
• Elaborar apresentações executivas, relatórios gerenciais, indicadores e materiais de acompanhamento para liderança e stakeholders.
• Apoiar a definição, documentação e melhoria contínua dos processos e controles de segurança.
• Atuar em conjunto com equipes multidisciplinares para garantir o cumprimento dos requisitos de segurança, compliance e governança.
• Suportar auditorias internas e externas, assegurando a disponibilização de evidências e informações necessárias.
• Identificar oportunidades de automação e otimização de processos relacionados à segurança e governança tecnológica.
• Levantar informações e consolidar dados para subsidiar decisões estratégicas, projetos corporativos e iniciativas da área.