Vivo (Telefônica Brasil)

Data Engineer

• Lead the design and evaluate the data architecture to be used to solve a problem.
• Build robust, scalable, and highly available data pipelines.
• Resolve critical incidents and serve as a technical reference.
• Apply standards, best practices, and policies defined by the data governance team.
• Implement observability processes (monitoring, alerts, logging).
• Mentor Junior, Mid-level and Senior Engineers; perform code reviews.
• Contribute to the strategy and roadmap of the data platform.
• Collaboration and development
• Technical leadership, strategic vision, and clear communication.
• Ability to influence decisions and anticipate risks.
• Ownership mentality, with a focus on scalability and resilience.

Data Engineer – Consultant

Public Relations

• Levantamento dos requerimentos técnicos e financeiros junto ao time comercial e aos clientes;
• Desenho de soluções técnicas viáveis e definição dos melhores cenários a serem propostos;
• Definição de escopo de serviços e SLA;
• Levantamento e otimização dos custos, precificação e elaboração de proposta técnica-comercial;
• Apresentação de defesa da solução, com foco nos diferenciais e na proposta de valor;
• Acompanhamento e controle da evolução dos projetos em fase de Pré-vendas;
• Apoio ao time comercial em reuniões com clientes (presencialmente ou virtualmente);
• Acompanhamento da implantação dos projetos vendidos, garantindo alinhamento à solução desenhada para gestão ambiental da companhia.

Consultor(a) Pré Vendas III – Exclusiva para Pilares da Diversidade

Consultant

• Design and implement Artificial Intelligence solutions applied to automations, using pre-trained models, LLMs, open-source models or commercial APIs (Azure OpenAI, AWS Bedrock, Google Vertex AI, etc);
• Design complex automated workflows integrating AI, enterprise systems, APIs and workflow platforms (Power Automate, Azure Logic Apps, n8n, etc);
• Develop data processing pipelines to support intelligent automations (extraction, classification, summarization, insight generation, etc);
• Create and evolve scalable cloud architectures to host models and automations;
• Implement and monitor responsive and secure AI solutions, following Responsible AI principles;
• Conduct experiments and POCs to validate models and automations prior to industrialization;
• Support internal teams in adopting and integrating AI and automation solutions into daily processes;
• Investigate and resolve incidents related to pipelines, models and automations;
• Ensure data governance, security, performance and compliance in the solutions developed.

Cloud Consultant – AI & Automation

Full-stack Engineer

• Design and maintain complex, highly available architectures for APIs and services supporting Vivo's AI ecosystem.
• Lead the definition of coding and design standards (Design Patterns, Clean Architecture), serving as a reference for Senior and Mid-level developers.
• Optimize performance and cloud costs, ensuring efficient processing of large data volumes and model (LLM) calls.
• Act as a hands-on technical mentor: perform critical code reviews and pair programming sessions to elevate the team's technical level.
• Develop critical components and internal SDKs to be consumed by multiple AI squads.
• Ensure system resilience through advanced observability strategies, fault handling, and infrastructure automation.

Software Engineering Specialist – Artificial Intelligence

Analyst

• Create and execute digital marketing campaigns using Salesforce Marketing Cloud.
• Configure and monitor journeys in Journey Builder.
• Perform audience segmentation using SQL and automation tools.
• Ensure delivery quality by performing tests and validations before publication.
• Generate reports and performance analyses for campaigns.

Customer Journey, Martech Analyst — Mid-level

Data Scientist

• Conduzir análises exploratórias e desenvolver novas variáveis através de feature engineering.
• Criar e otimizar modelos preditivos utilizando diversos algoritmos estatísticos e técnicas de Machine Learning.
• Identificar padrões de perfis e comportamentos de clientes essenciais para o negócio.
• Colaborar em squads multidisciplinares e trazer insights criativos na resolução de problemas complexos.
• Propor e implementar novas soluções, testando metodologias inovadoras e ferramentas tecnológicas que otimizem processos e gerem valor.
• Liderar tecnicamente projetos relacionados ao desenvolvimento de modelos, clusterizações e ciência de dados, com habilidade para apresentar resultados para diversos stakeholders.
• Conduzir iniciativas em modelos LLM, RAG e Inteligência Artificial, testando e desenvolvendo novos algoritmos.

Cientista de Dados, Consultor

Software Engineer

• Research and recommend new RAN equipment solutions and parameter settings to improve performance, align with quality standards, and follow resource optimization guidelines;
• Analyze and specify equipment for new sites and expansions of existing sites;
• Develop tools to analyze access network data in an automated manner;
• Map, structure, and optimize Radio Frequency (RF) processes;
• Generate reports and performance indicators to monitor ongoing work.

Telecom Consultant – RF Engineering

• Responsible for providing accounting consultancy and issuing accounting opinions;
• Support the business in structuring projects from an accounting perspective and lead projects within the CFO's office;
• Monitor changes in accounting standards and anticipate potential impacts;
• Implementation of IFRS18, IFRS1 and IFRS2.

Accounting Consultant – Accounting Practices

• **Knowledge of Indirect Taxes** (ICMS, ICMS-ST and ISS), state and municipal taxes.
• Calculation of ICMS;
• Calculation and payment of ICMS-ST;
• Calculation of tax rate differential (Diferencial de Alíquota);
• CIAP (Control of Realized ICMS Credit);
• Verification/reconciliation of system-generated postings and data;
• Support in preparing ancillary tax obligations: EFD Fiscal ICMS / SPED Fiscal (state ancillary obligations);
• Basic knowledge of IPI, CTe (electronic cargo knowledge), telecom invoices; NF-e model 55; fiscal receipt (Cupom Fiscal);
• Support in responding to tax inspection teams;
• Handling of state tax compliance controls ("malhas fiscais");
• Knowledge of DIPAM;
• Advantage: experience with accounting reconciliations.

Senior Tax Analyst

• Work as part of a dynamic, welcoming, and collaborative team that is always open to new challenges.
• Hold a Law degree and possess strong knowledge in taxation (particularly indirect taxes; knowledge of direct taxes is desirable).
• Minimum 5 years of experience performing tax audit-related activities, including:
• Reading DTE (Electronic Tax Domicile) for Federal, State and Municipal levels;
• Analyzing notifications, interpreting their content, and routing them to the internal teams responsible for the data;
• Interacting with internal areas responsible for producing the required information;
• Drafting responses to tax authorities;
• Tracking and managing deadlines;
• Communicating with tax auditors/inspectors;
• Preparing reports to support audit requests.

Senior Tax Audit Analyst

Manager

• Work on client engagement and relationship management with large corporations as well as small and medium-sized enterprises — is that what excites you? If so, the B2B VP area at Telefônica is the most promising path for you.
• Develop your strategy with clients, plan and monitor sales and post-sales processes, and define guidelines and offers.
• More than acquiring customers, the mission here is to develop and retain clients with a complete portfolio of mobility, fixed voice and data, digital and IT products such as Data Center, Security, Big Data, in addition to innovations aligned with the Telefônica Group’s global strategy.
• Our work contributes to revenue growth and to expanding the organization’s corporate client base, promoting connection between people.
• Responsible for commercial management of B2B clients both remotely and on-site, identifying sales opportunities for Vivo products and services that match each client profile’s needs, acting as an intermediary between Vivo and the managed clients, and additionally managing portfolio profitability and customer retention.

Business Manager III

• Work in mobile access engineering (RAN/RF) for special projects with high criticality and visibility, ensuring technical excellence, scope efficiency and the best network experience for Vivo customers.
• Prepare RF (RAN) designs for indoor and outdoor solutions, including high-visibility and high-criticality special projects (e.g., events, stadiums, fairs, concerts and large public gatherings, high-end residential complexes, tourist areas and locations with infrastructure or cost constraints).
• Perform coverage, capacity and quality analyses to define the technical solution (outdoor/indoor, macro, micro/small cells, passive/active DAS/FTTA, Lampsite/DOT, C-RAN when applicable), ensuring the best customer experience.
• Size technical scope and requirements (site sizing, sectors/carriers/bands/technologies) and support prioritization according to criticality, deadlines and operational impact.
• Act as the technical interface with various internal areas and vendors (multi-vendor), ensuring adherence to standards, deadlines, delivery quality and cost optimization.
• Analyze, approve and/or prepare technical indoor projects focused on B2C or corporate B2B services, familiar with solutions, manufacturers and processes required for project development and progress.
• Integrate different data sources (KPIs, CM/PM data, drive/walk tests, crowdsourcing, GIS analyses) for evidence-based decision making, with a focus on continuous improvement.
• Develop and maintain dashboards and automation routines to monitor special projects, status, quality and performance (Excel, Power BI, Python, Office 365).
• Ensure alignment with internal standards, governance and, when applicable, regulatory and compliance requirements, working collaboratively with technical, commercial and strategic areas.

Telecommunications Consultant

Content Marketing Manager

• Perform curation and production of HR content with a focus on clarity, conciseness and accessibility;
• Identify opportunities to improve existing content based on data analysis and employee feedback;
• Prioritize requests according to criticality and their impact on the employee experience;
• Develop and monitor action plans to drive continuous content improvement;
• Collaborate with internal teams to ensure information is consistent and up to date;
• Create and track performance indicators related to employee satisfaction with available content;
• Propose and implement improvements aimed at increasing self-service rates and reducing support tickets.

Content Curation Analyst – Mid-level

• Participative leadership and team management, monitoring the quality of activities performed by the team and ensuring they follow established procedures and standards, always focused on the customer experience.
• Develop and execute strategic and action plans aimed at continuous improvement and innovation in operational processes.
• Monitor performance indicators, with the ability to identify areas for improvement and opportunities.
• Lead and train technical support teams (support for Field Technicians and Remote Technical Support to customers in B2C and B2B segments), promoting engagement and both individual and team development, helping them improve technical skills and knowledge.
• Act as a facilitator, resolving or supporting the direction of critical cases and promoting best practices with consultants and specialists.
• Identify operational gaps and develop strategies to overcome them, ensuring efficiency and alignment with company objectives.
• Structure and maintain regular routines with the team, presenting results and identifying new opportunities for continuous improvement.
• Oversee strategic projects that have a direct impact on operational results and customer satisfaction.

Supervisor, Technical Support

Security Engineer

• Gestão do ambiente do colaborador de ponta a ponta:
• Notebooks, desktops, periféricos e kits de trabalho
• Salas de reunião, Lojas, Escritórios, colaboração híbrida e ferramentas de produtividade
• Gestão de vulnerabilidades em escala corporativa
• Sustentação e Operação
• Liderança de operação Workplace em escala:
• Atendimento ao usuário
• Sustentação contínua
• Gestão de backlog operacional
• Gestão de terceiros
• Incidentes, falhas de correção, recorrência de vulnerabilidades críticas (V0)
• KPIs, reports executivos e comunicação quinzenal com liderança
• Atuação ativa em:
• Governança de vulnerabilidades
• Auditorias e controles de segurança
• Continuidade de negócios
• Monitoramento e resposta a incidentes
• Gestão Financeira & Fornecedores
• Eficiência e Controle
• Capacidade de equilibrar:
• Custo
• Qualidade
• Experiência do colaborador
• Negociação com fornecedores e acompanhamento de performance contratual
• Negociação de contratos de terceiros