Technical Assistant

Vivo (Telefônica Brasil)

Technical Assistant in customer service overseeing KPIs and client service activities for Vivo in Rio de Janeiro. Monitoring service tasks and ensuring compliance with safety policies.

Posted 7/20/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in customer service management, ensuring compliance with Occupational Health and Safety standards, and applying environmental management best practices in daily operations.

Highest-signal resume keywords

Customer Service ManagementOccupational Health and Safety ComplianceEnvironmental Management Best PracticesProcess CoordinationFault Handling

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

High School Diploma

Industry Keywords

Occupational Health and Safety Management SystemEnvironmental PolicyInstallationProvisioning

About the role

Key responsibilities & impact

Monitor and manage customer service activities, administratively coordinating the execution of processes related to installation, fault handling and provisioning.
Comply with the requirements to maintain the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs.
Be familiar with Telefônica's Environmental Policy and apply it in daily activities to ensure the company's environmental management best practices.

Requirements

What you’ll need

High school diploma (completed) - Certificate of completion

Benefits

Comp & perks

Choose the benefit that best suits you and your dependents via a digital platform with various categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, medical assistance, dental care and life insurance;
Corporate mobile phone – a brand new smartphone for you;
Unlimited voice and data plan — yes, unlimited — on Vivo’s high-performance mobile network with 5G;
An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual Bonus or PPR (Profit Participation Program);
Plan your future through a private pension plan;
Have children? You may be eligible for a subsidy to help with school, daycare or nanny expenses;
Work in an environment that respects your personality, style of dress and individuality and allows you to be authentic. #VemdeVocê
Work remotely up to twice a week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday (Day off);
Take part in one of the largest corporate volunteering programs so you can help change the world;
Benefit from our Educational Development Program offering partnerships with educational institutions at discounts; certifications and online courses;
Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMinhaCarreira
Access a range of initiatives to improve your physical, emotional and social well-being! We have #VivoBemEstar, which encourages healthy habits and better quality of life. Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more;
All our vacancies are open to people with disabilities and/or rehabilitated workers. We have a culture that values diversity, differences and people’s potential! #VivoDiversidade
#VemPraVivo