Customer Service Analyst, PWD

Vivo (Telefônica Brasil)

Analista Serviço Cliente PL ensuring B2B customer satisfaction by delivering quality service in Bahia. Responsible for developing and analyzing operational indicators to improve client results.

Posted 7/21/2026full-timeSalvador • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and critical thinking skills to develop and monitor operational indicators, improve customer satisfaction, and prepare management reports using Microsoft tools.

Highest-signal resume keywords

Analytical SkillsCritical ThinkingMicrosoft OfficeDecision-MakingManagement Reporting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft Power BIMicrosoft Tools

Industry Keywords

Operational IndicatorsTactical IndicatorsStrategic IndicatorsCustomer SatisfactionAction Plans

About the role

Key responsibilities & impact

Develop and monitor the area’s operational, tactical and strategic indicators by analyzing reports, identifying opportunities to improve results and customer satisfaction, and proposing effective action plans for the business.

Requirements

What you’ll need

High school diploma or equivalent
Microsoft Office (Excel/PowerPoint/Power BI)
Microsoft tools
Analytical and critical thinking skills for decision-making and preparation of management reports.

Benefits

Comp & perks

Choose the ideal benefit for you and your dependents on a digital platform with various categories such as gym memberships, meal (VR) and food (VA) allowances, pharmacy assistance, health insurance, dental care and life insurance;
Corporate mobile phone — a brand-new smartphone for you;
Unlimited voice and data plan — yes, unlimited — on the best mobile network, now even faster with Vivo 5G;
Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual bonus or PPR (performance/profit-sharing);
Plan your future with a private pension plan;
Have children? You will be eligible for a subsidy to help cover school, daycare or nanny expenses;
Work in an environment that respects your personality, dress style and individuality, where you can be authentic. #ComeAsYouAre
Work remotely up to 2 days per week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday;
Participate in one of the largest corporate volunteer programs to help make a difference;
Benefit from our Educational Development Program that offers partnerships with educational institutions at a discount, as well as certifications and online courses;
Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMyCareer
Access a range of initiatives to improve your physical, emotional and social wellbeing through #VivoWellbeing, including consultations with nutritionists, psychologists, social workers, telemedicine and more;
All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people's potential! #VivoDiversity
#JoinVivo