Visa

Communications

• Support the development and execution of Visa's proactive storytelling agenda across markets, products and business lines
• Support financial communications, including quarterly earnings, investor-adjacent messaging and other business milestones
• Partner with the business and economic insights team to identify and shape data-driven storytelling opportunities
• Draft, edit and refine press releases, executive talking points, media pitches and Q&A documents
• Lead direct media engagement, including pitching, briefing and building relationships with financial, business and trade press
• Write, pitch or execute communications directly when timing or capacity requires
• Partner with senior communications leaders, Investor Relations, Finance, Legal and business unit leaders to align messaging
• Connect global and regional communications teams to ensure consistency in Visa's growth narrative
• Track the impact and effectiveness of financial communications and storytelling initiatives
• Improve processes, tools and approaches for data storytelling and proactive media engagement

Corporate Communications Director

Manager

• Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities
• Develop frameworks, approaches, solutions, and recommendations addressing impactful opportunities and challenges
• Build solutions and actionable insights to help clients grow their portfolios
• Partner with peers in marketing, sales, risk, innovation, and global regional teams to execute projects
• Produce insights, analyses, and recommendations to improve client performance, boost growth, understand client issues, and guide client priorities
• Manipulate and analyze large industry and Visa datasets to determine meaningful insights and recommendations
• Build scalable solutions, toolkits, best-practice documents, and consulting approaches for the VCA practice
• Develop enduring strategic relationships with internal and external clients
• Deliver strategic thought leadership, problem diagnostics, and high-impact solutions to support client growth and performance

Manager, Professional Services Consulting

Full-stack Engineer

• Design code and systems influencing Visa’s standards for scalability, security, and reusability
• Collaborate cross-functionally to create design artifacts and develop software solutions
• Contribute to product quality improvements, service technology, and new business flows in agile squads
• Develop robust and scalable products for merchants, B2B, and business-to-government solutions
• Build payment technology for Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later
• Implement modifications to existing software code according to design specifications and security best practices
• Improve systems and tools and support new automation development and implementation
• Participate in code and design reviews, on-call rotations, and incident responses
• Analyze systems, platforms, and telemetry to identify issues in code, processes, and designs

Senior Software Engineer

Analyst

• Manage Visa technical and business resources required to implement new and add-on Visa products and services
• Lead project management of implementations for Visa client institutions and processors in the assigned region
• Establish project scope and identify opportunities to improve Visa processes and procedures
• Gather and document project requirements and provide client consultative guidance on Visa regulations, fees, features, and functionality
• Test and troubleshoot installed system functionality and escalate technical issues for resolution or improvement
• Manage routine and non-routine processing and change requests and support client initiatives
• Act as client liaison and provide problem management, service change support, and system enhancement support
• Coordinate internal resources to accomplish Visa and client objectives and meet processing system performance standards
• Prepare and maintain project plans, status reports, and issue logs
• Build positive working relationships with Visa clients, processors, and internal stakeholders
• Represent client system and operational requirements to internal Visa organizations
• Coordinate Visa resources to ensure delivery on commitments
• Report client project accomplishments and deliverables to management monthly
• Update and enhance internal support documents
• Support biannual business enhancements and Visa mandates

Implementation Analyst

• Serve as a strategic advisor and thought partner to U.S. financial institutions
• Lead consulting engagements from strategy definition through recommendations
• Develop strategic frameworks and points of view for clients’ critical business questions
• Own client engagements by setting direction, defining scope, managing timelines, and guiding teams
• Translate complex data into actionable insights and recommendations
• Partner with analytics, data science, marketing, risk, innovation, and product teams
• Collaborate with Visa account and regional leaders to identify consulting opportunities
• Shape strategic narratives, create executive-level presentations, and support Statements of Work
• Develop scalable consulting offerings, toolkits, and reusable best practices
• Share insights and lessons learned to strengthen VCA’s intellectual capital and market relevance

Senior Manager, Visa Consulting & Analytics – North America

Solutions Engineer

• Design, develop, and optimize AI-powered solutions within ServiceNow and through external custom solutions
• Create custom MCP tooling and Agentic solutions
• Integrate and orchestrate third-party LLMs such as OpenAI and Google Gemini
• Identify AI adoption opportunities, experiment with emerging technologies, and deliver AI-driven business outcomes
• Troubleshoot ServiceNow configurations and AI components
• Identify requirement gaps and provide configuration options with pros and cons
• Design and implement intuitive software supporting customer-led customization and flexibility
• Collaborate with internal customers and business analysts to clarify requirements and architect solutions
• Author technical design and build documentation
• Research existing systems to provide time estimates and recommendations
• Participate in project meetings and daily scrums, communicating development status and technical insights
• Develop and configure integrations between ServiceNow and enterprise applications across their full lifecycle

Staff Software Engineer, AI Solutions

Recruitment

• Design, own, and continuously evolve Visa's Global Executive Search Operating Model
• Set enterprise-wide strategic direction for executive talent acquisition
• Establish governance, quality, and compliance standards across five global regions
• Drive innovation through AI-enabled tools, assessment platforms, and data-driven decision-making
• Define and monitor executive TA metrics, SLAs, and KPIs and deliver executive-level reporting
• Advise the C-suite and senior business leaders on talent strategy, organizational design, succession planning, and talent decisions
• Anticipate leadership needs and build proactive executive hiring and succession pipelines
• Advise on role definition, level calibration, candidate assessment, and compensation considerations
• Represent Global Executive TA in senior leadership forums and strategic planning
• Lead, inspire, and develop a globally distributed executive talent acquisition team
• Manage team capacity, search prioritization, and resource allocation
• Coach regional leaders and recruiters on sourcing, assessment, stakeholder management, AI, and data tools
• Maintain delivery accountability for strategically critical global executive searches
• Champion a premium, high-touch candidate experience
• Partner with Workforce Planning, Total Rewards, People Business Partners, Talent Management, and Preboarding teams
• Oversee external executive search partners and ensure alignment, governance, and cost effectiveness
• Develop and govern proactive talent mapping and external leadership talent pools
• Monitor competitor talent movements, leadership trends, and global compensation benchmarks
• Drive a data-first culture using analytics, talent intelligence platforms, and reporting tools
• Provide forward-looking insights on executive talent availability, competitor activity, hiring trends, and market dynamics
• Maintain expertise in global executive labor markets, cross-border regulations, cultural nuances, and compensation dynamics

Vice President, Global Head of Executive Recruiting

• Lead a high-performing team of recruiters supporting Visa's Corporate Functions
• Develop, implement, and lead strategic, impactful, and scalable talent acquisition processes
• Serve as a trusted business advisor and primary contact for Corporate Functions clients
• Define and lead pipeline management and recruiting process improvement strategy
• Ensure recruiting activities are efficient and effective, with consistent reporting and pipeline health monitoring
• Assess recruiting processes and implement operational improvements and performance metrics
• Evaluate team capacity and adjust based on Workforce Planning needs
• Ensure compliance with governance and legal requirements
• Conduct performance and talent reviews
• Set strategy for recruiting, onboarding, and training new team members
• Lead and prioritize recruiting and Global Talent Acquisition initiatives
• Partner with Sourcing, Coordinating, Onboarding, DE&I, Compensation, and Talent Partner teams
• Activate early-career talent engagement and acquisition strategy
• Participate in special projects as assigned

Director, Talent Acquisition

Data Engineer

• Design and govern real-time and event-driven data architectures using Apache Kafka and Azure streaming services
• Define and maintain end-to-end data architecture patterns across real-time, near-real-time, and batch processing
• Develop and maintain reference architectures, data flow diagrams, and technical standards
• Partner with Data Engineering, Platform, and Enterprise Architecture teams to deliver scalable, secure, well-governed, and compliant solutions
• Lead proofs of concept and technology evaluations
• Provide architectural recommendations and trade-off analyses

Lead Data Architect

• Act as primary technical point of contact for clients launching Visa Rewards and Loyalty products and services
• Address complex technical challenges and provide post-launch support to Acquirers, Issuers, Fintechs, and Processors
• Maintain deep product knowledge in Credit, Account Level Management, and related North America products and services
• Consult with clients and internal partners on implementation structures, business benefits, and performance optimization
• Manage and troubleshoot escalated data quality and interchange problems
• Serve as technical liaison across Client Support Services and other internal and external teams
• Lead activities for North America rewards and loyalty solutions and related products
• Analyze root causes, recommend resolutions, and implement and communicate effective solutions
• Perform business analytics and client performance monitoring to support adoption and utilization
• Identify best practices and process/product optimization opportunities, quantify results, and support system enhancements
• Contribute to technical documentation, knowledge bases, and support resources
• Prioritize multiple tasks, influence stakeholders, and manage client expectations
• Represent Client Services / Technical Solutions to sales, operations, product management, and product development
• Independently manage work against organizational and team priorities
• Provide rotational on-call support for East and West Coast hours, including weekend and holiday e-support when applicable

Senior Consultant, Technical Solutions

Director

• Lead the end-to-end change management agenda required for VCA to become an AI-first organization.
• Own the strategy, narrative, enablement, training, adoption mechanisms, incentives, and measurement framework needed to move VCA from AI awareness to sustained behavior change and measurable business impact.
• Partner closely with VCA global leadership, regional leadership teams, practice leaders, HR, AI platform/product teams, and change champions across regions to ensure the AI transformation is understood, adopted, reinforced, and embedded into how VCA works every day.
• Develop and lead the enterprise change strategy for VCA’s AI-first transformation.
• Design and execute a global AI capability-building roadmap in partnership with AI platform teams, and regional stakeholders.
• Equip VCA leaders and managers to serve as active change sponsors.
• Own the adoption strategy for AI-enabled ways of working across VCA.
• Partner with Talent, HR, and business leadership to align incentives, OKRs, recognition, and performance signals with AI-first behaviors.
• Define adoption and change KPIs, including usage, proficiency, workflow coverage, productivity, quality, business impact, and employee sentiment.

Senior Director – Change Management

Strategy

• Lead VCA global strategic planning and execution governance, defining growth priorities, “big rocks,” and multi-year strategic bets with executive leadership and cross-functional stakeholders, and translating them into actionable roadmaps, performance metrics, governance routines, and accountability structures across global and regional teams.
• Lead the redesign and ongoing evolution of the global VCA operating model, ensuring the organization is structured to deliver against client needs, commercial priorities, regional growth ambitions, profitability objectives, and scalable delivery models.
• Define the future-state organizational structure for VCA, including leadership roles, governance forums, decision rights, reporting lines, spans and layers, accountability models, and interfaces with regional teams and adjacent Visa functions.
• Define and govern the global VCA resource and location strategy, including headcount planning, workforce allocation, hiring priorities, capability needs, geographic presence, and investment trade-offs across regions, markets, and practices, ensuring alignment with client demand, talent availability, delivery requirements, financial plans, and strategic growth priorities.
• Lead the definition and governance of cross-functional objectives, targets, and success metrics across VCA, translating strategic priorities into measurable outcomes, clear ownership, execution milestones, accountability routines, and direct alignment with broader Visa and VCA objectives.
• Orchestrate cross-functional and regional alignment across VCA and Visa, building trusted senior stakeholder relationships to ensure VCA’s strategy, OKRs, resource plans, and operating model decisions are integrated with Visa’s broader priorities, regional realities, and execution requirements.
• Lead the Quarterly Business Review process, including executive agenda setting, performance narrative, regional and functional input synthesis, progress against OKRs, identification of risks and dependencies, and follow-through on leadership decisions.
• Create frameworks to evaluate strategic bets and investment priorities, including business impact, financial implications, capability requirements, sequencing, market readiness, risks, and execution feasibility.
• Lead organizational effectiveness and continuous improvement efforts across VCA, identifying opportunities to simplify operating routines, strengthen governance, clarify accountabilities, scale delivery models, improve productivity, enhance strategic planning and reporting, support better leadership decision-making, and increase business impact.
• Lead special strategic initiatives on behalf of VCA leadership, including growth acceleration, profitability improvement, capability development, organizational transformation, performance management, and cross-functional transformation efforts.

Senior Director – Global VCA Strategy

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability
• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings
• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads
• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions.
• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities

Staff Software Engineer – GenAI

• Lead the evolution of the Service Experience organization toward an enablement-focused operating model.
• Develop and implement frameworks, governance structures, and best practices that improve organizational effectiveness and scale.
• Drive strategic initiatives that support business priorities, operational excellence, and organizational transformation.
• Champion AI and automation enablement initiatives to enhance productivity, scalability, and ways of working.
• Lead a portfolio of complex cross-functional initiatives from planning through implementation.
• Establish clear accountability, governance, milestones, and reporting mechanisms to ensure successful execution.
• Identify and remove barriers to delivery while aligning stakeholders around shared objectives.
• Drive execution rigor, transparency, and measurable outcomes across strategic programs.
• Own the Service Experience framework across the RAS portfolio and drive continuous improvement efforts.
• Partner with Product, Technology, Client Services, and regional stakeholders to improve adoption, readiness, and operational effectiveness.
• Engage Technical Subject Matter Experts as needed to support Service Experience initiatives and priorities.
• Monitor and drive performance against key Service Experience objectives and business outcomes.
• Lead organizational and stakeholder change management efforts supporting new processes, operating models, tools, and initiatives.
• Develop and execute communication strategies that drive awareness, adoption, and alignment.
• Create executive-level presentations, updates, and business communications for senior leadership.
• Ensure consistent messaging and engagement across global teams and stakeholders.
• Build, develop, and lead a high-performing team focused on enablement, execution, and transformation.
• Serve as a trusted partner to leaders across Product, Technology, Client Services, and regional organizations.
• Foster collaboration and alignment across a highly matrixed environment.
• Lead special projects and strategic priorities on behalf of senior leadership.
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Director, Service Experience Enablement

Client Partner

• Deliver world-class customer service through monitoring and coaching team performance and objectives.
• Champion a world-class employee and customer experience, focusing on issue resolution, customer centricity, and employee engagement.
• Facilitate career development among team members, including regular evaluations and performance feedback.
• Develop Team Leads and evaluate staff effectiveness and performance annually and as needed.
• Ensure delivery of service level, budget, coaching, and documentation (overtime, handle time, etc.) and other key metrics.
• Partner with workforce planning teams to deliver around-the-clock support and ensure sufficient coverage.
• Actively participate in hiring, onboarding, training, and development of support and staff members.
• Set goals with peers to achieve business results, develop monthly, quarterly, and annual call center goals and action plans.
• Partner across teams and departments for process improvement initiatives.
• Execute and deliver cross-functional projects efficiently without negative impact on quality.
• Lead small-scale process improvement and business initiative projects to improve efficiency and productivity.
• Collaborate with peers and team members to lead projects and achieve business goals.
• Drive business goals by providing guidance to peers and other sub-function leaders within the business.
• Participate in and lead customer experience calibration sessions and team meetings to ensure communication flow.
• Demonstrate and model Visa behaviors and leadership principles.
• Execute leadership strategies and tactics to drive performance and achieve business results.
• Ensure compliance with key controls, timekeeping, managing sensitive data, and other policies, including maintaining confidentiality.
• Maintain flexibility in scheduling, including willingness to work a flexible schedule as business needs change.
• Willingness to work full time on-site and occasionally temporary work from home or hybrid schedule, depending on business requirements.
• Remain in the position for at least 24 months. Some weekends or holidays work coverage might be required (remote).