Senior Director – Change Management

Visa

Senior Director leading AI-first transformation and change management at Visa, driving organizational change and strategic initiatives across multiple regions and teams.

Posted 7/31/2026full-timeSan Francisco • California, Virginia • 🇺🇸 United StatesSenior💰 $179,300 - $369,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading change management initiatives and organizational transformation, particularly in AI-first environments. Capable of developing and executing comprehensive strategies that drive adoption, performance management, and measurable business impact.

Highest-signal resume keywords

Change ManagementOrganizational TransformationAI TransformationStakeholder EngagementPerformance Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Change Strategy DesignAdoption TrackingBehavior ReinforcementCapability BuildingTransformation Program Leadership

Soft Skills

Leadership EnablementCommunication SkillsCollaborationTraining Development

Industry Keywords

Management ConsultingWorkforce TransformationDigital TransformationAI-Enabled Ways of WorkingGlobal Matrixed Organizations

About the role

Key responsibilities & impact

Lead the end-to-end change management agenda required for VCA to become an AI-first organization.
Own the strategy, narrative, enablement, training, adoption mechanisms, incentives, and measurement framework needed to move VCA from AI awareness to sustained behavior change and measurable business impact.
Partner closely with VCA global leadership, regional leadership teams, practice leaders, HR, AI platform/product teams, and change champions across regions to ensure the AI transformation is understood, adopted, reinforced, and embedded into how VCA works every day.
Develop and lead the enterprise change strategy for VCA’s AI-first transformation.
Design and execute a global AI capability-building roadmap in partnership with AI platform teams, and regional stakeholders.
Equip VCA leaders and managers to serve as active change sponsors.
Own the adoption strategy for AI-enabled ways of working across VCA.
Partner with Talent, HR, and business leadership to align incentives, OKRs, recognition, and performance signals with AI-first behaviors.
Define adoption and change KPIs, including usage, proficiency, workflow coverage, productivity, quality, business impact, and employee sentiment.

Requirements

What you’ll need

12 or more years of work experience with a Bachelor’s Degree OR at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD) OR a minimum of 5 years of work experience with a PhD
15 or more years of experience with a Bachelor’s Degree OR 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD) OR PhD with 9+ years of experience
12–18+ years of experience in change management, organizational transformation, management consulting, HR strategy, AI Transformation, workforce transformation, communications, or business transformation.
Proven track record leading large-scale transformation programs across complex, global, matrixed organizations.
Strong experience designing and executing change strategies that include communications, training, stakeholder engagement, leadership enablement, adoption tracking, and behavior reinforcement.
Experience supporting digital, AI, automation, analytics, operating model, or workforce transformation programs.
Ability to translate strategic priorities into practical change plans, adoption mechanisms, learning journeys, and leader-ready materials.
Strong understanding of consulting delivery models, talent development, role evolution, capability building, and performance management is preferred.

Benefits

Comp & perks

Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program