Senior Consultant, Technical Solutions

Visa

Senior Technical Solutions Consultant supporting Visa’s payment, rewards, and loyalty products. Managing complex integrations, client implementations, troubleshooting, analytics, and post-launch support.

Posted 8/4/2026full-timeAtlanta • Colorado, Texas, Virginia • 🇺🇸 United StatesSenior💰 $127,300 - $216,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Visa Rewards and Loyalty products, providing consultative support, and optimizing client performance through data analysis and technical solutions. Proficient in leveraging Generative AI tools and project management methodologies to enhance operational efficiency and drive results.

Highest-signal resume keywords

Client Consultative SupportGenerative AI Tools UtilizationProject Management MethodologyTechnical Problem-SolvingPayment Industry Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Quality ManagementRoot-Cause AnalysisAPI Technologies (JSON, REST/SOAP)Business AnalyticsPerformance Monitoring

Soft Skills

Excellent Communication SkillsStrong LeadershipAdaptabilityCollaborationContinuous Learning

Tools & Technologies

SharePointJIRADynamicsConfluence

Industry Keywords

Visa RewardsLoyalty ProductsFinancial ServicesImplementation SupportCredit Card Portfolio Experience

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

Act as primary technical point of contact for clients launching Visa Rewards and Loyalty products and services
Address complex technical challenges and provide post-launch support to Acquirers, Issuers, Fintechs, and Processors
Maintain deep product knowledge in Credit, Account Level Management, and related North America products and services
Consult with clients and internal partners on implementation structures, business benefits, and performance optimization
Manage and troubleshoot escalated data quality and interchange problems
Serve as technical liaison across Client Support Services and other internal and external teams
Lead activities for North America rewards and loyalty solutions and related products
Analyze root causes, recommend resolutions, and implement and communicate effective solutions
Perform business analytics and client performance monitoring to support adoption and utilization
Identify best practices and process/product optimization opportunities, quantify results, and support system enhancements
Contribute to technical documentation, knowledge bases, and support resources
Prioritize multiple tasks, influence stakeholders, and manage client expectations
Represent Client Services / Technical Solutions to sales, operations, product management, and product development
Independently manage work against organizational and team priorities
Provide rotational on-call support for East and West Coast hours, including weekend and holiday e-support when applicable

Requirements

What you’ll need

8+ years of relevant work experience with a Bachelor Degree, or 5+ years with an Advanced Degree, or 2+ years with a PhD
Full professional proficiency in English
Excellent communication skills for conveying complex technical concepts to technical and non-technical stakeholders
Strong ownership, innovation, collaboration, adaptability, and continuous learning
Proven experience leveraging Generative AI tools to improve performance and team process efficiency
Ability to work independently with strong organization and issue resolution management skills
Consultative support experience with external clients and ability to identify business needs and operational opportunities
Strong leadership and problem-solving abilities, including root-cause analysis and solution implementation
Extensive experience using project management methodology to plan, execute, and deliver projects
Experience developing, implementing, and monitoring departmental goals and functional strategies
Deep understanding of technical concepts and awareness of industry trends and emerging technologies
Excellent business ethics
Preferred: 9+ years with a Bachelor Degree, 7+ years with an Advanced Degree, or 3+ years with a PhD
Preferred: 7+ years in implementation support in software, financial, or information services
Preferred: 4+ years of Payment Industry experience
Additional credit card portfolio experience is a plus
Experience supporting web-based API technologies, including JSON and REST/SOAP
Experience with SharePoint, JIRA, Dynamics, and/or Wikis such as Confluence
Experience working with cross-functional and cross-departmental teams
Executive-level written and verbal communication and interaction skills
Travel 5–10% of the time

Benefits

Comp & perks

Potential bonus and equity eligibility
Medical insurance
Dental insurance
Vision insurance
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program