Staff Software Engineer, AI Solutions

Visa

Staff AI software engineer building Agentic and Generative AI solutions within ServiceNow. Designing intelligent automation and enterprise integrations for Visa’s global payments technology platform.

Posted 8/4/2026full-timeDenver • Colorado • 🇺🇸 United StatesLead💰 $124,300 - $198,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and developing AI-powered solutions, particularly within ServiceNow, while integrating third-party LLMs and ensuring high-quality project delivery. Proficient in architectural design, technical documentation, and collaboration with stakeholders to achieve AI-driven business outcomes.

Highest-signal resume keywords

AI-Powered Solutions DevelopmentServiceNow Development KnowledgePython Programming SkillsIntegration of Third-Party LLMsArchitectural Design of Agentic Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptPythonRESTful APIsGraphQL APIsAJAXJSONCSSHTMLAPIsWeb Services

Soft Skills

Analytical SkillsProblem-SolvingCommunicationCollaborationMentoring

Tools & Technologies

ServiceNowMCP ServersAI Libraries/FrameworksGenAI SolutionsConversational Applications

Certifications & Qualifications

ServiceNow CSAServiceNow CISServiceNow CAD

Industry Keywords

Responsible AIEthical ChallengesSafety ConsiderationsData ModelingITSMITOMChange ManagementDiscoveryService MappingMulti-Agent Systems

Tech Stack

Tools & technologies

GraphQLITSMJavaScriptPythonReactServiceNowSOAP

About the role

Key responsibilities & impact

Design, develop, and optimize AI-powered solutions within ServiceNow and through external custom solutions
Create custom MCP tooling and Agentic solutions
Integrate and orchestrate third-party LLMs such as OpenAI and Google Gemini
Identify AI adoption opportunities, experiment with emerging technologies, and deliver AI-driven business outcomes
Troubleshoot ServiceNow configurations and AI components
Identify requirement gaps and provide configuration options with pros and cons
Design and implement intuitive software supporting customer-led customization and flexibility
Collaborate with internal customers and business analysts to clarify requirements and architect solutions
Author technical design and build documentation
Research existing systems to provide time estimates and recommendations
Participate in project meetings and daily scrums, communicating development status and technical insights
Develop and configure integrations between ServiceNow and enterprise applications across their full lifecycle

Requirements

What you’ll need

5+ years of relevant work experience with a Bachelor’s Degree, or at least 2 years with an Advanced degree, or 0 years with a PhD, OR 8+ years of relevant work experience
Relevant professional experience with hands-on AI-powered solutions experience
Ability to deliver projects on time and within budget through high-quality code, mentoring, workload analysis, and technical documentation
Experience designing robust, scalable architectural solutions across technical ecosystems
Knowledge of APIs, web services, and relational databases
Experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML
Strong Python skills and experience building RESTful or GraphQL APIs
Experience building GenAI solutions, agents, or conversational applications
Ability to differentiate reasoning approaches such as ReAct and Chain-of-Thought
Ability to design and architect Agentic Systems using symbolic, BDI, and LLM-based architectures
Ability to develop agents that perceive, reason, plan, act, and learn using Python and AI libraries/frameworks
Ability to analyze agent behavior, multi-agent systems, and human-agent interaction risks
Knowledge of responsible AI, ethical challenges, and safety considerations
Knowledge of prompt engineering, LLM fine-tuning, and RAG
Familiarity with MCP servers or comparable model-serving platforms
Strong analytical, problem-solving, communication, and collaboration skills
Expertise integrating AI-driven functionality with ServiceNow
ServiceNow development knowledge including UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, and Update Sets
Knowledge of CMDB, data modeling, data strategies, and integrations
Knowledge of ServiceNow ITSM/ITOM, including Change Management, Discovery, and Service Mapping
ServiceNow certifications such as CSA, CIS, or CAD are highly desirable

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Potential bonus
Equity eligibility