Vetcove

General Counsel

• Review and negotiate commercial contracts for all business functions, including: software licensing and SaaS agreements, vendor agreements, service level/support agreements, distribution agreements, DPAs, and other partnership agreements.
• Provide legal advice to support business partners across the company, including working closely with the business and product team on new product launches.
• Contribute to Vetcove’s privacy program by drafting and negotiating DPAs and advising the business teams on compliance with data privacy laws and regulations, including consumer data collection, use and disclosures.
• Develop and maintain terms of service, terms of use, disclaimers, and other customer facing documentation.
• Assess and mitigate legal risks associated with new features, updates, and product launches.
• Work closely with internal stakeholders to develop and implement legal strategies that align with business goals.

Product Counsel

Controller

• Own accounting, payroll, tax filing, invoicing, bank account tracking and reconciliation, expense management, budgeting, and payment processing via quickbooks
• Direct and assist in the preparation and delivery of monthly, quarterly and year-end consolidated financial statements and notes
• Coordinate any external audit of the consolidated financial statements and notes
• Establish, implement and monitor accounting policies, practices and systems and internal control environment
• Ensure taxes are filed on a timely basis
• Implement effective processes to forecast, track and manage all cash receipts and disbursements
• Provide comprehensive and timely reporting and analysis to management and other internal and external stakeholders
• Communicate with external vendors regarding receivable collections
• Ensure that all accounting, treasury and tax transactions and provisions are processed efficiently and recorded effectively in an accurate and timely manner
• Stay abreast of evolving legislation and ensure compliance with all tax law guidance regarding marketplaces, remote-first companies, etc.
• Continually identify issues in both process and accounting for transactions and propose solutions (in conjunction with auditors)

Customer Success Manager

• Design and lead Vetcove’s corporate accounts strategy
• Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
• Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
• Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
• Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
• Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy

Email Marketing Manager

• Lead lifecycle marketing efforts across the customer journey with a strong focus on e-commerce email performance, transitioning from mass email blasts to targeted, personalized campaigns that drive measurable ROI and incremental revenue.
• Build and optimize audience segments and automated journeys that increase engagement, conversion, and retention aligned with KPI goals.
• Own end-to-end strategy and execution of consumer email initiatives — including campaign ideation, copywriting (subject lines and body content), basic template building, asset coordination, QA, and deployment.
• Collaborate closely with Engineering to define necessary events and triggers and ensure proper data flow to support lifecycle automation.
• Launch and optimize targeted campaigns and customer journeys with clear hypotheses, testing plans, and measurable revenue impact.
• Own the A/B testing roadmap — design experiments, execute tests, track results, and translate insights into actionable improvements.
• Conduct testing across subject lines, messaging, CTAs, segmentation, customer cohorts, send-time optimization, and personalization strategies to increase performance.
• Partner with design and cross-functional stakeholders to evolve creative direction, layouts, and templates using tools like Figma and internal admin systems.
• Manage and maintain the marketing calendar, ensuring alignment with business priorities and collaboration across B2B and consumer marketing teams.
• Produce regular reporting on campaign effectiveness, including opens, clicks, conversions, revenue, lift, unsubscribes, and other core metrics with a focus on incremental impact.
• Measure and analyze the ROI and overall effectiveness of lifecycle marketing initiatives, providing recommendations for scaling what works and iterating where needed.
• Contribute to a small, collaborative team environment by bringing initiative, new ideas, and a strong test-and-learn mindset.

Product Manager

• Define and own product strategy for key areas of the platform
• Oversee large, cross-functional projects from discovery through launch
• Synthesize qualitative feedback and quantitative data to identify opportunities
• Establish and monitor KPIs, analyze product performance trends
• Partner with engineering, design, data, onboarding, and support to align on requirements
• Create detailed product requirement documents, user stories, and technical specifications
• Lead comprehensive QA processes, define acceptance criteria
• Provide guidance to junior product managers and influence stakeholders
• Partner with internal teams to ensure successful launches

Senior Product Manager

Account Manager

• Act as the main point of contact for all client day-to-day communication and oversight
• Collaborate with the Senior Partner Account Manager on recurring client tasks
• Project manage campaign execution to ensure all campaign requirements and timelines are met
• Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
• Work collaboratively with data scientists and other account managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed
• Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy

Associate Account Manager

Accountant

• Support treasury management, monitor cash balances and partner with Finance leadership to flag risks and opportunities related to cash flow
• Prepare and support quarterly tax payments and filings, coordinating with external tax advisors as needed
• Own and prepare monthly bank reconciliations, prepare and review accrued expenses and related schedules
• Manage prepaid expenses, including setup, amortization, and reconciliation
• Prepare month-over-month (MoM) flux/variance analysis and supporting explanations
• Support month-end close activities to ensure timely and accurate reporting
• Support commerce revenue recognition in accordance with accounting guidance
• Reconcile vendor escrow accounts related to revenue and partnerships
• Maintain and update accounting documentation, including Notion pages, close checklists, and process guides
• Ensure documentation is accurate, audit-ready, and consistently maintained