Vetcove

Vice President

• Own the performance and operations of Vetcove's Clinic Purchasing Platform
• Lead and develop two experienced managers responsible for Account Management and Customer Experience, overseeing a combined organization of approximately 15 customer-facing professionals.
• Partner with Product, Engineering, Sales, Marketing, and Operations to prioritize customer needs and drive cross-functional initiatives.
• Gather customer and market feedback to help inform commercial strategy, product direction, and long-term investment decisions.
• Review and provide guidance on executive-facing customer materials, including proposals, business reviews, strategic plans, and performance updates.
• Continuously improve the processes, metrics, and operating rhythms used by the Account Management and Customer Experience organizations.
• Conduct regular business reviews with your managers to evaluate account health, identify opportunities and risks, and ensure teams are executing against priorities.
• Travel up to 25% to meet with enterprise customers for strategic planning sessions, business reviews, and executive relationship building.

General Manager, B2B Marketplace – VP

Recruitment

• Own and evolve our recruiting strategy across all teams
• Partner with leadership and hiring managers to deeply understand needs and design targeted hiring plans
• Build and maintain proactive sourcing pipelines for both active and passive candidates
• Implement creative, data-driven sourcing strategies for hard-to-fill positions
• Track and report recruiting metrics, ensuring clear visibility into pipeline health and performance
• Optimize and manage recruiting tools and systems (e.g., ATS, sourcing platforms).
• Champion the candidate experience, from first touch to offer close
• Contribute to employer branding efforts to elevate our presence in the technical talent market

Sourcing and Recruiting Lead

Full-stack Engineer

• Drive Product Strategy & Roadmap: Define and own product strategy for key areas of the platform
• Lead Complex Initiatives: Oversee large, cross-functional projects from discovery through launch
• Turn Feedback & Data into Action: Synthesize qualitative feedback and quantitative data
• Optimize Product Performance: Establish and monitor KPIs and lead initiatives to improve outcomes
• Strengthen Cross-Functional Alignment: Partner with engineering, design, data, onboarding, and support
• Elevate Product Documentation & Processes: Create detailed product requirement documents
• Ensure High-Quality Delivery: Lead comprehensive QA processes
• Mentor & Influence: Provide guidance to junior product managers
• Drive Go-to-Market & Enablement: Partner with internal teams to ensure successful launches

Senior Software Engineer

Account Manager

• Be the main point of contact for all client day-to-day communication and oversight, while also acting in a customer success capacity, being a long term strategic advisor to clients
• Craft agendas, host weekly meetings, and stay on top of actions items for key accounts
• Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients
• Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts
• Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders
• Work with product and engineering on client feedback loop, bug identification and resolutions
• Work with onboarding and implementation to on-board new acquisition clinics
• Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform

Account Manager / Customer Success

Account Executive

• Act as the main point of contact for all client day-to-day communication and oversight
• Collaborate with the Senior Partner Account Manager on recurring client tasks
• Project manage campaign execution to ensure all campaign requirements and timelines are met
• Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
• Work collaboratively with data scientists and other account managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed
• Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy

Associate Account Manager

Project Manager

• Advise on Veterinary Workflows: Partner with product managers to provide expertise on veterinary clinic operations and workflows, helping validate product decisions and reduce unnecessary user research.
• Lead Cross Functional Projects: Coordinate strategic projects across Product, Engineering, Customer Success and Operations, ensuring projects stay organized and on track from planning through execution.
• Manage External Partnerships: Serve as the primary product contact for corporate veterinary groups, integration partners, and other third parties, leading discussions, gathering feedback, and driving collaborative initiatives.
• Support Product Launches: Partner with product managers and cross functional teams to coordinate GTM activities, stakeholder communications, launch readiness, and post launch execution.
• Bridge Business & Product Teams: Act as the liaison between product and business teams, helping align priorities, facilitate communication, and drive cross-functional initiatives forward.
• Coordinate Product Operations: Track project timelines, manage dependencies, identify risks, and keep stakeholders informed to ensure successful execution of key initiatives.
• Maintain Product Documentation: Create and maintain project plans, process documentation, meeting notes, and internal resources that keep cross functional teams aligned.
• Champion the Customer Perspective: Leverage firsthand veterinary experience to ensure product decisions reflect real clinic workflows and deliver meaningful value to veterinary teams.

Veterinary Project Manager

Associate

• Effectively communicate with the team and all stakeholders to set priorities, ensure that project milestones expectations are met, and determine team member expectations across departments as well as communicating directly with executives and leadership teams to provide progress updates
• Develop project plans and timeline to ensure that team members understand the expectations
• Identify areas where team members are needed to ensure that project milestones and deliverables are completed according to the schedule
• Collaborate cross-functionally with leadership to define processes and milestones, and ensure we are on track to complete by our intended launch date
• Provide project updates on a consistent basis to various stakeholders
• Assign project tasks based on creative team members' individual strengths, skill sets, and experience levels
• Understanding business goals and connecting them with prioritization of incoming project requests

Vet Clinic Implementation Associate

Mechanical Engineer

• Collaborate closely with product designers in designing new features
• Bring Figma designs to life by implementing modular, reusable React components
• Implement interactions using highly flexible and performant CSS code
• Experiment with animations and micro-interactions that are best prototyped through code
• Work closely with the front end engineering team to bridge front end logic with design

Staff Design Engineer

Engineering Manager

• Lead, mentor, and grow a team of engineers with a strong focus on people development, team health, and career growth
• Support engineers through regular coaching, feedback, goal setting, and career development conversations
• Create clarity for the team around priorities, expectations, ownership, and successful outcomes
• Partner closely with product and engineering leadership to define priorities, drive execution, and deliver successful outcomes
• Support projects from early planning and architecture through implementation, rollout, and long term maintenance
• Stay close to the technical work by understanding system design, reviewing technical plans, participating in architecture discussions, and helping evaluate tradeoffs
• Assist with code reviews and technical feedback where helpful, while primarily enabling the team rather than acting as a regular direct contributor
• Help unblock engineers by providing context, asking the right questions, connecting people, and clarifying priorities
• Contribute to the conceptualization and technical design of new ideas and product enhancements
• Help drive architectural improvements that prioritize scalability, reliability, maintainability, and performance
• Reinforce strong engineering standards, development practices, testing habits, and ownership across the team
• Help promote a culture of quality, accountability, collaboration, and continuous improvement
• Work directly with our CTO, engineering leadership, and cross functional partners to continuously evolve our products and technical foundation
• Support hiring, onboarding, mentorship, performance feedback, and career development across the engineering organization
• Foster a collaborative, low ego, high ownership culture in a fully remote environment

Senior Engineering Manager

• Design and lead Vetcove’s corporate accounts strategy
• Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
• Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
• Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
• Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
• Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy

Senior Account Manager

Product Operations

• Support Product Launches: Partner with product managers, onboarding, and support teams to coordinate go-to-market activities, create training materials, and track feature adoption post-launch.
• Work with Integration Partners: Coordinate and lead discussions between integration partners and engineering teams and overseeing new integrations.
• Synthesize User Feedback: Collect and organize qualitative feedback from clinics, pet parents, and internal stakeholders, and surface patterns and themes to inform product decisions.
• Maintain Product Documentation: Draft and maintain product requirement documents, user stories, release notes, and internal process guides to ensure clarity across teams.
• Track & Report on KPIs: Monitor product performance dashboards, flag anomalies, and compile regular reports to help product managers stay on top of key metrics.
• Coordinate Cross-Functional Workflows: Help manage sprint planning logistics, backlog grooming, and cross-team communication to keep initiatives on track.
• Support QA Processes: Assist with quality assurance testing, document bugs and edge cases, and help define acceptance criteria alongside product and engineering teams.

Product Operations Associate

Customer Success Manager

Solutions Engineer

• Evaluating and selecting the most appropriate AI models for our products based on our business needs and requirements.
• Design and build out evaluation frameworks and configure observability platforms for monitoring AI performance in production systems
• Collaborating with our data science team to fine-tune AI models for optimal performance in our products.
• Developing and maintaining AI-powered application features using Python
• Testing and validating the performance of AI models in real-world scenarios and troubleshooting issues as they arise.
• Staying up-to-date with the latest advancements in AI technology and identifying opportunities for innovation within our products.
• Work directly with our CTO and engineering team, as well as across other functions to continuously evolve our platform and products

AI Integrations Staff Engineer

Sales

• Run product demos and sales meetings for independent clinics that have been registered by our SDR team, converting qualified leads into active HD users
• Serve as a credible platform expert in every demo and sales conversation, able to address technical questions and articulate value against alternatives
• Manage a pipeline of warm leads through qualification, demo, follow-up, and close, maintaining clear stage hygiene and next-step ownership throughout
• Execute a clean handoff to the onboarding team at close, ensuring new clinics have the context and support they need to get up and running quickly
• Partner closely with the SDR team to give feedback on lead quality, refine targeting criteria, and improve handoff protocols
• Design and run multi-channel acquisition campaigns – including email sequences, targeted promotions, and seasonal pushes – to drive demo registrations and clinic sign-ups
• Build and maintain a library of sales assets: slide decks, one-pagers, objection-handling guides, and ROI calculators tailored to independent clinic decision-makers
• Represent Vetcove at veterinary industry events and trade shows to build relationships, generate leads, and advance pipeline
• Maintain accurate, up-to-date records in our CRM across all active opportunities
• Track and report on key sales metrics: demo-to-close rate, average sales cycle, pipeline velocity, and campaign-driven conversion
• Prepare regular pipeline reviews with data-driven insights for internal stakeholders, flagging blockers and emerging patterns

Clinic Sales Manager

• Act as the main point of contact for all client day-to-day communication and oversight
• Craft agendas, host weekly meetings, and stay on top of actions items for key accounts
• Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients
• Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts
• Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders
• Work with product and engineering on client feedback loop, bug identification and resolutions
• Work with onboarding and implementation to on-board new acquisition clinics
• Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform