Vetcove

Email Marketing Manager

• Lead lifecycle marketing efforts across the customer journey with a strong focus on e-commerce performance, including acquisition, win-back, nurturing, post-purchase flows, loyalty, retention, surveys, and transactional messaging.
• Build and optimize audience segments that drive engagement, conversion, and revenue aligned with KPI goals.
• Own end-to-end strategy and execution of consumer e-commerce email and SMS initiatives — including template building/HTML, copywriting, asset coordination, QA, and deployment.
• Manage and maintain the email/SMS marketing calendar, ensuring alignment with business priorities, merchandising/retail needs, demand forecasts, and cross-functional partners.
• Own the A/B testing roadmap — design experiments, execute tests, track results, and translate insights into actionable improvements.
• Conduct testing across subject lines, messaging, CTAs, segmentation, customer cohorts, send-time optimization, and new features intended to increase performance.
• Partner with design and copy teams to evolve creative direction, layouts, and templates based on best practices and performance data.
• Produce regular reporting on campaign effectiveness, including opens, clicks, conversions, revenue, lift, unsubscribes, and other core metrics.
• Measure and analyze the ROI and overall effectiveness of all lifecycle marketing activities, providing recommendations for scaling what works.
• Stay current on trends in e-commerce, email, SMS, and loyalty marketing across leading brands; conduct audits and identify new opportunities to acquire, nurture, and retain customers.

Email Marketing Coordinator

Full-stack Engineer

• Evaluating and selecting the most appropriate AI models for our products based on our business needs and requirements.
• Collaborating with our data science team to fine-tune AI models for optimal performance in our products.
• Developing and maintaining AI-powered application features using Python.
• Testing and validating the performance of AI models in real-world scenarios and troubleshooting issues as they arise.
• Staying up-to-date with the latest advancements in AI technology and identifying opportunities for innovation within our products.
• Work directly with our CTO and engineering team, as well as across other functions to continuously evolve our platform and products.

AI Integrations Staff Engineer

Machine Learning Engineer

• Design, define, and maintain BAML specifications that power new and existing product features.
• Own the structure, quality, and maintainability of BAML workflows across engineering teams.
• Build reusable BAML patterns and modules to standardize how Vetcove handles LLM interactions.
• Ensure strong output validation, schema control, and error-handling using BAML’s declarative model.
• Collaborate with product and engineering teams to translate business logic into BAML workflows.
• Guide best practices for prompt structure, schema design, testing, and versioning within BAML.
• Document conventions, patterns, and architectural decisions for long-term maintainability.

Engineer

• Contribute to the conceptualization and feature documentation of new ideas and product enhancements
• Build and extend interactive React applications that will be used by tens of thousands of veterinary purchasers, corporate hospital groups owners, and animal health manufacturers
• Add good test coverage
• Building reusable components for use by the larger team
• Implement new features into our React Native applications
• Work directly with our CTO and engineering team, as well as across other functions to continuously evolve our platform and products

Senior Software Engineer

Product Designer

• Lead end-to-end design for core product areas—taking ideas from early concept to final implementation
• Collaborate with product managers and engineers to define team roadmaps and ensure we’re solving the right problems
• Partner with engineers to ensure a high-quality implementation that matches the design intent
• Create flows, wireframes, mockups, and interactive prototypes to communicate design ideas clearly
• Facilitate design sprints, user research sessions, and collaborative workshops
• Help evolve and maintain our design system to ensure a cohesive experience across the platform

Product Design, Staff Level

• Take ownership of key product areas, guiding their design, development, and delivery to success.
• Create user-focused features, from polished interfaces to high-performance backend services.
• Share knowledge, set high standards for technical decisions, and help your teammates grow.
• Dive into challenging issues, from debugging elusive bugs to optimizing high-volume queries.
• Work closely with product, design, and operations teams to align on priorities and deliver impact.

Staff Software Engineer

Customer Success Manager

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Head of Customer Success

• Collaborate closely with product designers in designing new features
• Bring Figma designs to life by implementing modular, reusable React components
• Implement interactions using highly flexible and performant CSS code
• Experiment with animations and micro-interactions that are best prototyped through code
• Work closely with the front end engineering team to bridge front end logic with design

Staff Product Designer, CSS

Account Manager

• Design and lead Vetcove’s corporate accounts strategy
• Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
• Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
• Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
• Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
• Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy

Senior Account Manager

• Act as the main point of contact for all client day-to-day communication and oversight
• Craft agendas, host weekly meetings, and stay on top of actions items for key accounts
• Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients
• Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts
• Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders
• Work with product and engineering on client feedback loop, bug identification and resolutions
• Work with onboarding and implementation to on-board new acquisition clinics
• Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform

Product Manager

• Drive Product Enhancements: Monitor long-term projects for optimization opportunities and work with cross-functional teams to implement improvements.
• Turn Feedback into Action: Collect and evaluate user feedback through surveys and direct interactions with veterinary clinics and pet parents.
• Support Key Initiatives: Collaborate with onboarding and support teams to remove roadblocks and create seamless customer experiences.
• Shape Product Documentation: Build out feature documentation to align business and engineering teams on new and existing functionality.
• Lead Small Feature Developments: Manage 1-2 low to mid-level feature builds, defining requirements, ensuring smooth engineering handoffs, and conducting QA testing.
• Train Internal Teams: Educate departments on new product features to ensure consistency in customer interactions and maximize feature adoption.

• Manage sales tax compliance processes using Avalara, including:
• Monitoring nexus thresholds
• Ensuring accurate tax rates on transactions
• Filing and remitting sales tax returns across multiple jurisdictions
• Maintain and organize documentation for federal, state, and local income taxes
• Prepare and compile data packages for external accountants and tax advisors
• Support quarterly and annual tax provision processes
• Assist with tax planning strategies to reduce liabilities and ensure compliance
• Monitor legislative and regulatory tax law developments; communicate impacts to leadership
• Maintain tax calendars and ensure all deadlines are met
• Support audits or inquiries from tax authorities

Tax Specialist

Procurement

• Develop and implement effective strategies to maintain optimal inventory levels
• Place and manage all purchase orders (POs) daily to ensure accurate entry, proofing, and maintenance
• Provide regular updates to fulfillment partners on inventory status, potential risks, and new opportunities
• Implement best practices and innovative solutions to ensure the purchasing process is efficient and scalable
• Utilize data analysis and forecasting techniques to identify trends and make informed decisions on optimal reorder points
• Monitor inventory levels daily and make timely adjustments to meet changing conditions
• Analyze and report on inventory performance, identifying areas for improvement and implementing cost-saving solutions
• Partner with fulfillment partners to request regular audits to maintain inventory accuracy and identify potential discrepancies
• Participate in cross-functional projects and initiatives to improve overall business performance and troubleshoot systems issues with systems analyst

Purchasing Coordinator

Pricing Analyst

• Manage, organize, and optimize large sets of vendor data
• Data entry for pricing updates and new product uploads within our systems
• Work with data sets to conduct pricing and compliance audits
• Monitor compliance with contractual commitments across vendor relationships
• Maintain and optimize catalog UI on company websites
• Conduct ad-hoc operational and financial analyses to support manufacturer relationships and uncover opportunities to drive platform efficiencies
• Catalog maintenance, managing pricing systems, and conducting pricing analysis to improve client experience

Pricing Coordinator

Customer Retention Specialist

• Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need.
• Strategically identify clinics who may be slipping away as an active customer
• Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference
• Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully
• Field concerns and objections in a level-headed and compassionate manner
• Create engaging content that educates and supports all veterinary professionals
• Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base
• Solicit feedback from our customers in order to understand how we can better evolve our platform
• Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools
• Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies

Customer Retention Associate

Operations

• Assist in the coordination of internal and external events, including logistics, scheduling, and communication with attendees.
• Liaise with internal stakeholders and external vendors to secure event spaces, catering, technology needs, and other event materials.
• Help manage event timelines, prepare materials, and ensure all event components are ready in advance.
• Assist in tracking event budgets, ensuring expenses are documented and fall within budgetary constraints.
• Be present during events to provide on-the-ground support for setup, registration, attendee needs, and troubleshooting.
• Collect feedback from attendees, assist with data analysis, and contribute to post-event evaluations.
• Collaborate with HR, Marketing, IT, and other teams to ensure internal events align with company culture and goals.
• Maintain event records, assist with travel arrangements, and manage attendee RSVPs.

Administrative Operations Associate

• Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Manage a team of 8-10 people focused on supporting Vetcove’s largest manufacturer partners
• Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
• Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust
• Gather feedback to inform our commercial strategy and development priorities
• Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
• Continually iterate on team process to optimize performance
• Conduct regular account reviews to set achievable goals and asses performance across accounts

Chief of Staff

• Partner with the executive team to define and operationalize strategic objectives
• Lead and oversee cross-functional initiatives to ensure timely, high-quality execution
• Drive accountability by establishing clear goals, timelines, and reporting processes
• Identify and resolve organizational bottlenecks and inefficiencies
• Coordinate high-impact projects that span multiple teams and stakeholders
• Ensure consistent, transparent communication between leadership and the broader team
• Submit application through Vetcove’s Careers Page by October 15th, 2025