Vetcove

Account Manager

• Act as the main point of contact for all client day-to-day communication and oversight
• Collaborate with the Senior Partner Account Manager on recurring client tasks
• Project manage campaign execution to ensure all campaign requirements and timelines are met
• Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
• Work collaboratively with data scientists and other account managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed
• Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy

Associate Account Manager

Accountant

• Support treasury management, monitor cash balances and partner with Finance leadership to flag risks and opportunities related to cash flow
• Prepare and support quarterly tax payments and filings, coordinating with external tax advisors as needed
• Own and prepare monthly bank reconciliations, prepare and review accrued expenses and related schedules
• Manage prepaid expenses, including setup, amortization, and reconciliation
• Prepare month-over-month (MoM) flux/variance analysis and supporting explanations
• Support month-end close activities to ensure timely and accurate reporting
• Support commerce revenue recognition in accordance with accounting guidance
• Reconcile vendor escrow accounts related to revenue and partnerships
• Maintain and update accounting documentation, including Notion pages, close checklists, and process guides
• Ensure documentation is accurate, audit-ready, and consistently maintained

Senior Accountant

User Researcher

• Own discovery, research, and problem definition for assigned product areas, identifying high-impact opportunities and shaping product direction
• Partner with product and engineering to define product strategy, scope, and success metrics grounded in user needs and business goals
• Lead mixed-methods research across the product lifecycle, including interviews, usability testing, surveys, behavioral analysis, and post-launch validation
• Synthesize qualitative and quantitative inputs into clear product recommendations, tradeoffs, and priorities
• Translate insights into concrete product artifacts, including requirements, user flows, wireframes, interaction models, and acceptance criteria
• Drive alignment across design, engineering, and stakeholders by clearly articulating problems, rationale, and proposed solutions
• Use analytics, experimentation, and qualitative signals to evaluate outcomes and guide iteration and roadmap decisions
• Balance user experience, technical feasibility, and delivery considerations when shaping solutions
• Contribute to evolving product discovery, research practices, and documentation as the organization scales

Staff UX Researcher

Growth Marketing

• Work closely with product, design, and engineering to define AI-powered marketing capabilities and infrastructure within the Vetcove PIMS
• Own the strategy for AI-driven marketing journeys, including experimentation frameworks, messaging guardrails, personalization logic, and automation rules
• Design and maintain scalable marketing playbooks that enable rapid iteration and growth without hard-coded content
• Continuously identify and test growth hacks that clinics can leverage to increase engagement, retention, upsell, and ARPC
• Translate proven email and lifecycle marketing strategies into AI-enabled systems that learn and improve over time
• Serve as the internal expert on pet parent psychology, messaging, and behavioral triggers
• Partner with Product to ideate, prototype, and validate new features that unlock novel growth opportunities for clinics
• Use data and experimentation to refine journeys, playbooks, and AI guardrails based on real-world performance
• Advocate for scalable, low-effort growth mechanisms that clinics can benefit from automatically
• Create clear guidance, examples, and best practices to drive internal alignment and clinic adoption of AI marketing tools

Associate Account Manager

Senior Accountant

Staff UX Researcher

Growth Lead, PIMS