General Manager, B2B Marketplace – VP

Vetcove

General Manager leading Vetcove's Clinic Purchasing Platform. Driving performance and managing enterprise customer relationships for veterinary software solutions.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesLead💰 $170,000 - $280,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Experience, with a strong focus on leading teams, managing complex enterprise relationships, and driving cross-functional initiatives. Proficient in data analysis and project management, with a commitment to continuous improvement and strategic planning.

Highest-signal resume keywords

Account ManagementPeople ManagementProject ManagementData AnalysisCustomer Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRelationship-Based SalesProject ManagementData AnalysisExcelPowerPointWord

Soft Skills

Attention to DetailCollaborationAdaptabilityPositive Attitude

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Enterprise RelationshipsCustomer NeedsCross-Functional InitiativesBusiness ReviewsStrategic Planning

About the role

Key responsibilities & impact

Own the performance and operations of Vetcove's Clinic Purchasing Platform
Lead and develop two experienced managers responsible for Account Management and Customer Experience, overseeing a combined organization of approximately 15 customer-facing professionals.
Partner with Product, Engineering, Sales, Marketing, and Operations to prioritize customer needs and drive cross-functional initiatives.
Gather customer and market feedback to help inform commercial strategy, product direction, and long-term investment decisions.
Review and provide guidance on executive-facing customer materials, including proposals, business reviews, strategic plans, and performance updates.
Continuously improve the processes, metrics, and operating rhythms used by the Account Management and Customer Experience organizations.
Conduct regular business reviews with your managers to evaluate account health, identify opportunities and risks, and ensure teams are executing against priorities.
Travel up to 25% to meet with enterprise customers for strategic planning sessions, business reviews, and executive relationship building.

Requirements

What you’ll need

Bachelors Degree
8+ years of account management, relationship-based sales, or similar experience
Previous people management responsibilities, including experience managing managers or leading teams through other leaders
Proven experience managing complex enterprise relationships
An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
Strong attention to detail and project management skills
Interest in data and more quantitative problem solving
Ability to adapt quickly and manage many concurrent responsibilities
Expertise in Excel, PowerPoint, and Word
A positive attitude and team-based mentality; excellent collaboration skills
Comfortability in a fast-paced environment

Benefits

Comp & perks

100% remote within the USA
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events