Customer Success Manager

Vetcove

Customer Success Manager overseeing corporate partnerships within the veterinary software industry. Responsible for building relationships, strategic planning, and understanding client needs.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Design and lead Vetcove’s corporate accounts strategy
Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy

Requirements

What you’ll need

Bachelors Degree
4+ years in account management
Exceptional verbal, written, and presentation skills
Excellent time and process management skills
Strong analytical skills
Proven success identifying and developing executive relationships
A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits

Comp & perks

100% remote within the USA
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationwritten communicationpresentation skillstime managementprocess managementanalytical skillsrelationship buildingstrategic planningcustomer feedback collectionadaptability

Certifications

Bachelors Degree