Account Manager / Customer Success

Vetcove

Account Manager at Vetcove leading client communications and project management in veterinary software. Driving relationships and ensuring client success across all account dealings.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, client relationship building, and project management, with a strong focus on delivering actionable insights through data analysis and effective communication. Proficient in utilizing Microsoft Office tools, particularly PowerPoint and Excel, to create impactful presentations and reports.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingData AnalysisProject ManagementMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisClient Facing ReportsPresentation SkillsProject ManagementPerformance Analysis

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementProcess ManagementCollaboration

Tools & Technologies

Microsoft PowerPointMicrosoft Excel

Industry Keywords

Customer SuccessStrategic AdvisorCorporate RelationshipsVetcove HD PlatformOnboarding

About the role

Key responsibilities & impact

Be the main point of contact for all client day-to-day communication and oversight, while also acting in a customer success capacity, being a long term strategic advisor to clients
Craft agendas, host weekly meetings, and stay on top of actions items for key accounts
Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients
Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts
Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders
Work with product and engineering on client feedback loop, bug identification and resolutions
Work with onboarding and implementation to on-board new acquisition clinics
Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform

Requirements

What you’ll need

4+ years in account management
Bachelor's Degree
Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
Excellent time and process management skills
Experience in developing client facing reports with actionable insights and recommendations
Experience in developing and presenting data analyses and partner business reviews
Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
Interest in client relationship building and willingness to travel for client-facing events
A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits

Comp & perks

100% remote within the USA
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events