USAA

Product Manager

• Contributes to the development of the product vision, strategy, and roadmap aligned to Bank priorities and member needs
• Interprets performance results to inform product or sales forecast and planning
• Acts as product SME on features and services and collaborates with business partners to provide recommendations
• Analyzes and evaluates product performance to recommend product enhancements and leads efforts to expand or change existing product features
• Partners with operations, phone, and digital teams to provide training and education on products and services, including new offerings and enhancements to existing features
• Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products
• Provides support in developing, editing, and distributing product communications
• Coordinates with relevant control partners to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
• Owns and manages weekly leadership cadence — agenda development, meeting facilitation, and follow-up accountability across the D&R POD
• Maintains governance routines and cross-team coordination to ensure initiative milestones, dependencies, and risk/action logs are current and visible
• Leads consolidated executive reporting — including BLT updates, SVP readouts, and leadership communications — ensuring consistency, accuracy, and clarity
• Manages intake coordination and backlog visibility across the D&R initiative portfolio
• Drives program orchestration to connect strategy to execution and keep cross-functional teams aligned and moving

Product Management Manager – Bank

Director

• Responsible for development of digital first products supporting the needs and risks of USAA Members
• Oversees the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
• Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms
• Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence
• Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
• Develops and communicates the new product value proposition for the line of business across teams and levels of leadership
• Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center)
• Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations
• Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, Product Development – Value Delivery

• Responsible for development of digital first products supporting the needs and risks of USAA Members.
• Oversees the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business.
• Develops and launches new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).
• Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.
• Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Develops and communicates the new product value proposition for the line of business across teams and levels of leadership.
• Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members.
• Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch.
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
• Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Product Development – Value Management, Auto/Umbrella

Program Manager

• Lead and manage resources for efficient and effective program or work effort(s) management
• Responsible for departmental program oversight including mentoring and directing program and / or teams of project managers
• Ensure execution of efforts aligned with corporate strategies and plans
• Support cross-functional teams in the development and execution of change plans
• Manage overall program and / or discrete work efforts road map including multi-million-dollar complex programs
• Facilitate sequencing, prioritization, and scheduling for programs; manage program scope, schedule, and budget
• Provide consultation to program executives and senior management to plan and execute departmental programs
• Build and manage a team of employees through recruiting, development, retention, performance management
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Director, Program Manager – Insurance Sales & Service Portfolio

Underwriter

• Manage the daily operations of Life and Health Underwriting department
• Manage employees (underwriters) who underwrite individual insurance applicants
• Develop employees through regular coaching and feedback
• Execute process improvements and lead organizational process changes
• Proactively identify opportunities to improve operational effectiveness
• Respond to complex/sensitive customer Service complaints
• Represent department on action teams and other decision-making forums
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Manager, Life and Health Underwriting

Data Scientist

• Gathers, interprets, and manipulates complex structured and unstructured data to enable advanced analytical solutions for the business.
• Leads and conducts advanced analytics leveraging machine learning, simulation, and optimization to deliver business insights and achieve business objectives.
• Guides team on selecting the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Composes and peer reviews technical documents for knowledge persistence, risk management, and technical review audiences.
• Partners with business leaders from across the organization to proactively identify business needs and proposes/recommends analytical and modeling projects to generate business value.
• Works with business and analytics leaders to prioritize analytics and highly complex modeling problems/research efforts.
• Leads efforts to build and maintain a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data.
• Assists team with translating business request(s) into specific analytical questions, executing analysis and/or modeling, and communicating outcomes to non-technical business colleagues with a focus on business action and recommendations.
• Manages project portfolio milestones, risks, and impediments.
• Anticipates potential issues that could limit project success or implementation and escalates as needed.
• Establishes and maintains best practices for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling best practices and model risk management standards.
• Interacts with internal and external peers and management to maintain expertise and awareness of cutting-edge techniques.
• Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
• Serves as a mentor to data scientists in modeling, analytics, computer science, business acumen, and other interpersonal skills.
• Participates in enterprise-level efforts to drive the maintenance and transformation of data science technologies and culture.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Lead Data Scientist

General Counsel

• Provides legal counsel to support business objectives and mitigate regulatory, compliance and litigation risk to USAA
• Leads complex legal assignments with a high level of business impact and delivers appropriate solutions
• Effectively communicates with stakeholders and varying levels of leadership in both verbal and written forms
• Produces clear and concise legal positions
• Proactively monitors and analyzes changes in laws, regulations and industry and advises appropriate organizational leadership of such changes in a timely manner
• Proactively collaborates across USAA and the Legal and Advisory Services to mitigate risk
• Works effectively with outside counsel or contract professionals to complete assignments
• May assist more senior attorneys in providing advice and counsel on highly complex matters
• Ensures escalation of matters presenting more significant risk to more senior attorneys
• Serves as a resource to less experienced team members
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Assistant General Counsel – Litigation Counsel

Recruitment

• Provide specialized, high-touch administrative and operational support for the talent acquisition process for executive and business critical roles
• Manage complex interview scheduling across multiple time zones
• Coordinate logistics for in-person and virtual recruiting activities
• Maintain accurate candidate data within the Applicant Tracking System (ATS)
• Ensure timely communication among recruiters, hiring leaders, and candidates
• Orchestrate intricate coordination of complex interview schedules
• Provide concierge-style support to executive and highly specialized candidates
• Safeguard sensitive candidate information
• Initiate and manage comprehensive pre-employment background checks, drug screenings, and onboarding activities
• Provide direct administrative support to recruiters
• Monitor I-9 completion status
• Manage escalation or suspension processes for new hires
• Assist with preparation and maintenance of operational reports and recruitment/onboarding metrics
• Participate in process efficiency improvement initiatives
• Proactively identify and resolve potential scheduling conflicts
• Leverage technology and innovative solutions to optimize scheduling efficiency
• Provide training, coaching, and feedback to junior Recruiting Coordinators
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Senior Executive Recruiting Coordinator

Analyst

• Provide decision support for business areas across the association.
• Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to various levels of management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.
• Provides subject matter expertise in operationalizing recommendations.
• Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data).
• Identifies opportunities to continue to learn in the data and analytics space, whether informal (e.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (e.g.Certifications or advanced coursework).

Decision Science Analyst – Auto Modeling

• Translate complex business challenges into practical, data-driven solutions using statistical analysis, machine learning, simulation, and optimization techniques.
• Design and deliver scalable solutions that support internal decision-making and power customer-facing applications.
• Leverage expertise in databases, cloud platforms, and programming to develop advanced analytical models.
• Collaborate with peers to enhance internal tools and expand the organization’s library of data science capabilities.
• Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business.
• Develop scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value.
• Select the appropriate modeling technique and/or technology considering data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Communicate outcomes to non-technical business colleagues with focus on business action and recommendations.

Data Scientist I

Customer Support

• Handle inbound member calls in a fast-paced contact center environment
• Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
• Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels
• Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
• Advise and educate members on available USAA digital tools and resources to improve the user experience
• Provide outstanding member service by demonstrating empathy, active listening, and professionalism
• Apply strong time and call management skills in assisting members with banking needs
• Embrace continuous improvement and development through coaching and collaboration with manager and team members

Customer Service – Bank Sales & Service

Compliance

• Partners with key team members in the business to identify, assess, aggregate and document risk and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations.
• Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership.
• Contributes to the implementation of new risk and compliance policies, practices, appetites, and solutions to ensure multidisciplinary understanding and management of risks according to industry standard process.
• Implements assigned risk or compliance activities in accordance with enterprise policies and procedures.
• Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges.
• Reviews laws and regulations for business impact and makes proposals for awareness and action.
• May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.
• Performs work on risk and compliance processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report risks.
• Applies knowledge to assess data and produce analytical insights to understand business objectives, drive business decisions and influence solution strategies.
• Actively contributes in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.
• Contributes to stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners.

Risk and Compliance Advisor I – Fraud Risk

Risk

• Oversee and guide an independent Risk Management function
• Serve as a key adviser engaging in senior leaders' strategy discussions and decisions
• Lead teams dedicated to managing risk within overall business strategies
• Set the agenda, builds diverse high-performing teams, and sell the vision on an effective Risk Management program
• Ensure training and coaching of employees
• Establish a long-term view of how risk systems and governance should be adapted
• Partner and lead senior risk executives in establishing, managing, and adhering to overall risk appetite
• Partner across Risk Management, Finance, and the business while effectively challenging variances to plan and establishing strategies to mitigate
• Provide advice to other key business partners
• Actively engage senior leaders to ensure all risks are addressed

VP, Risk Management – Property & Casualty (P&C) Risk

Business Operations

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
• Collects and consolidates demand and identifies opportunities by business portfolio vertically within the business unit and/or horizontally across the enterprise
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are aligned with overall strategy
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner Lead – Bank

• Drive full-cycle recruitment for complex, niche, and strategically critical roles
• Partner with senior leaders to define talent needs
• Design and execute innovative, multi-channel sourcing strategies
• Conduct in-depth candidate evaluations using advanced interview techniques
• Lead offer strategy, complex negotiations, and closing
• Deliver a concierge-level candidate experience
• Provide strategic advisement to hiring leaders
• Manage search firm partnerships for select engagements
• Mentor and coach other recruiters