USAA

Program Manager

• Leads the implementation of strategic tasks that align programs with organization's business strategy and goals
• Responsible for developing multi-year business plans
• Works with program sponsors and cross-functional teams to evaluate, plan and develop scope and details of new programs
• Prepares reports providing stakeholders and management with status updates
• Ensures all team members understand how to work together, understand interdependencies, and complete program goals
• Assists in the development of performance metrics, dashboards and management tools
• Directs analyses, root cause identification and development of key work products
• Identifies potential new program opportunities to deliver integrated solutions
• Defines and maintains multiple program strategies based on business demand and ROI expectations
• Negotiates agreements, settles disputes equitably and diffuses high tension situations
• Mentors Program Managers in identifying benefits and defining alternatives across USAA programs
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates
• Drives the adoption and sustainment of changes within the organization
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Program Manager – Lead

Technical Product Manager

• Facilitates the discovery, delivery, and performance of digital and technology products and experiences
• Collaborates with internal stakeholders and partners to tackle complex problems
• Designs and drives implementation of multi-platform technology and digital solutions
• Optimizes and improves existing products and experiences to drive KPIs and KRIs
• Employs User Centered Design and Design Thinking methodologies
• Develops the product strategy, vision, and goals and justifies decision-making

Senior Digital/Technical Product Manager

Support Engineer

• Provide data analytics services to the Corporate Communications and Public Affairs Office
• Assist business operations by collecting moderately complex data from a variety of internal and external sources
• Use statistical techniques to analyze data for trends
• Generate reports and visualize data for leaders to make informed decisions
• Conduct data analytics activities to provide insights for high profile initiatives
• Participate in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes
• Maintain broad system knowledge and stays current on all system enhancements
• Gather information for complex processes, analyze data and trends, identify root causes, and develop work products

Senior Business Support Analyst

Communications

• Lead and oversee strategic communications planning and implementation for CEO communications.
• Develop and execute strategies that advance the CEO’s priorities and strengthen engagement with key audiences.
• Counsel and support senior leadership with communications directives and executive positioning.
• Create strategies that employ communications tactics such as personalized CEO communications.
• Measure the effectiveness of communications strategies to ensure objectives are met.
• Develop and implement complex communications plans in support of business objectives.
• Build trusted relationships and work horizontally with business leaders and stakeholders.

Senior Communications Manager

Attorney

• Manages a team of Director(s), Trial Attorneys, and Legal Assistants within a specified state/region
• Identifies and implements procedures within the firm to enhance productivity
• Assures ongoing compliance, mitigation, and management of legal risks
• Accountable for implementing operational metrics, training programs, and technological solutions
• Leads multiple teams of attorneys providing Property and Casualty insurance defense services
• Identifies opportunities to improve operational effectiveness
• Analyzes case growth trends and market economic data
• Reviews, analyzes, and interprets data to identify trends
• Collaborates with Litigation Group leadership to provide effective and efficient legal services
• Develops and implements best practices for quality of work
• Builds and oversees a team of employees through recruitment and performance management
• Manages real estate lease renewals and decision making for office locations

Executive Director, Managing Attorney

Analyst

• Leverages intermediate business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Applies scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Supports identifying and gathering the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Delivers analysis/findings in a manner that conveys understanding, influences up to mid level management, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Intermediate Decision Science Analyst – Member Value

Insurance

• Support reinsurance processes for annuity and life insurance products, including processing death claims, administering reinsurance, performing account reconciliations, providing audit support and coordination, and generating reports and analyses
• Supporting the execution of reinsurance agreements and interpreting treaty terms to operationalize them
• Managing reinsurance risk, audit support, financial analysis, and producing reinsurance-related reports
• Participating in the orchestration of activities to develop and complete business deliverables, including developing and documenting project business requirements and translating those requirements into functional system specifications
• Administers complex reinsurance processes, validates data and files, identifies discrepancies and related audit support
• Prepares complex reinsurance financial, management and regulatory reports, and reviews the work of less experienced team members
• Interprets and validates applicability of reinsurance treaties
• Exhibits an understanding of key regulations impacting the reinsurance process
• Leads special projects related to reinsurance administration systems, legal contracts/treaties, new product launches and other initiatives
• Collaborates and maintains strong relationships with business partners
• Develops and maintains processes, procedures and tools
• Participates in risk management testing, helps to identify business risk, and may offer solutions to mitigate risks
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Reinsurance Analyst, Mid-Level

Business Analyst

• Collaborates with stakeholders to identify key business assumptions and hypotheses around line of business strategy
• Evaluates and uncovers strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further
• Assists in the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results
• Translates findings into insights for strategy management and execution
• Prepare materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders
• May participate in key stakeholder meetings
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Strategy Analyst – Mid-Level

Benefits Advisor

• Applies expert knowledge to provide strategic guidance in the design, development, assessment, implementation and administration of benefit plans, programs, and services
• Directs the analysis of organizational trends, market data, and industry practices to identify root causes and address benefit issues
• Oversees the daily management of programs, regulatory compliance, contract compliance and contracted suppliers
• Applies advanced principles, theories and concepts to determine optimal solutions
• Provides insight and guidance to senior leadership on complex issues
• Recommends changes to programs and success measures as appropriate
• Researches and recommends alternative benefits programs and initiatives
• Manages multifaceted programs with Enterprise wide risks
• Provides oversight of other complex programs to ensure integration and alignment with the Total Rewards philosophy
• Develops appropriate objectives for employee benefit programs to ensure program success and compliance with internal goals and external federal requirements
• Monitors and evaluates the effectiveness of benefit programs and suppliers against stated objectives by using metrics and best practices with an Enterprise-wide impact
• Ensures vendors are aligned with benefit program objectives and provide appropriate service levels to employees
• Advises senior leadership on the legal and regulatory environment that may impact current and/or future employee benefit offerings
• Evaluates and recommends changes and enhancements to programs to ensure compliance with federal regulations
• Monitors the work of team members and provides direct feedback and coaching as needed
• Develops a communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources
• Serves as a primary resource for escalated issues of an unusual nature
• Monitors the annual benefits budget in partnership with Finance and vendors
• Develops and oversees measures to ensure costs are minimized and efficiencies are realized
• Analyzes financial impacts and recommends adjustments to programs to minimize financial risk
• Leads and motivates cross-functional team members in designing business solutions for benefit plans, programs, and services with an enterprise-wide impact
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Benefits Advisor Lead – Leave Advisor

Claims Specialist

• Acquire and apply basic knowledge of auto coverage, auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims
• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision
• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution
• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions

Entry-Level Auto Claims Adjuster

Accounts Payable

• perform financial and accounting processes and maintain required documentation within established guidelines and frameworks
• provide support through one or more of the following functions: account reconciliations, invoice and payment processing, general ledger transaction processing, metrics generation, research, and resolution of issues and exception items
• assists with processing of financial transactions such as reconciliation of accounts, processing of invoices / payments, processing general ledger transactions, etc. in a timely manner
• identifies issues for escalation and seeks guidance from other team members regarding problem resolution
• acquires and applies foundational knowledge of policies, processes, industry practices, systems and/or equipment to open and/or process payments
• supports internal financial and payment systems, tools, and technologies to ensure they are in working order
• ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

Accounts Payable and Receivables Assistant – Entry-Level

• Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives
• Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches
• Extract insights from moderately complex data sets to design solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning
• Utilizes association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks
• Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions
• Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression
• Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Fraud Strategy Analyst – Money Movement

• Plan, coordinate, and deliver high-quality tour experiences for senior executives, key officials, external visitors, and new employees at the San Antonio Home Office.
• Manage and support CREWS-aligned programs and initiatives, ensuring successful execution within established timelines and business objectives.
• Partner with cross-functional teams, business leaders, and key stakeholders to coordinate tour logistics, itineraries, presentations, and visitor experiences.
• Serve as a professional ambassador for USAA, representing the organization's mission, culture, and brand with executive presence and professionalism.
• Maintain strong relationships with internal and external stakeholders to ensure a seamless and impactful visitor experience.
• Identify opportunities to enhance tour programs and visitor engagement through continuous improvement, innovation, and proactive problem-solving.
• Monitor program activities, milestones, and key performance indicators, providing updates and recommendations to leadership as appropriate.
• Anticipate and resolve operational challenges, ensuring tours and programs are delivered efficiently and effectively.
• Develop and execute communication plans for stakeholders, participants, and business partners to support successful program outcomes.
• Support change management and organizational initiatives by fostering awareness, engagement, and adoption of USAA programs and experiences.
• Ensure compliance with company policies, procedures, security requirements, and visitor protocols.
• Effectively identify, assess, monitor, and manage risks associated with business activities in accordance with risk and compliance standards.

Program Manager – Tours & Visitor Engagement

Advisor

• Investigate and resolve moderately complex to complex Life and Investment member complaints, including those submitted through regulatory agencies
• Conduct thorough research and collaborate with internal and external partners to determine appropriate resolutions
• Identify process breakdowns, service issues, or regulatory concerns that may have contributed to member complaints
• Partner with Legal, Compliance, Operations, and other stakeholders to ensure accurate and compliant outcomes
• Prepare clear and concise written communications detailing findings, root cause analysis, and resolutions
• Communicate resolutions to members and regulatory agencies with professionalism, empathy, and confidence
• Serve as a subject matter expert and resource for follow-up questions and escalations
• Manage a dynamic workload while consistently meeting regulatory deadlines and service-level expectations
• Identify trends, compliance gaps, and process improvement opportunities and escalate recommendations when appropriate
• Support a strong risk and compliance culture by adhering to company policies and regulatory requirements

Member Advocacy Advisor I – Life

Product Manager

• formulate product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle
• compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance
• support the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners
• leverage resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy
• participate in the development of product strategy recommendations
• develop recommendations to launch new products or sales strategies and the evaluation and decision to buy/build or partner
• act as product SME on features and services and collaborates with business partners to provide recommendations
• partner with phone and digital teams on how to effectively use sales guides and provides education on products and services, including new offerings and enhancements to existing features
• assist in the identification and evaluation of potential providers for alliance relationships
• provide support in developing, editing, and distributing product communications
• conduct research on external market trends/design changes, financials, member information and/or transaction data for assigned products
• hold responsibility for coordinating with relevant control partners to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations
• interpret performance results to inform product or sales forecast and planning
• ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures