USAA

Artificial Intelligence

• Identify and seek key partners across the enterprise to support the management of risks and controls
• Present findings and recommendations to various levels of leadership
• Routinely communicate results of risk assessments to governance committees, business process owners and various levels of leadership
• Develop strategies, tools, and methodologies to measure, monitor, and report risks
• Lead cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events
• Formulate stress test plans for a line of business or the enterprise

Risk Analyst Lead – AI Risk Management

Operations

• Manage and be accountable for auto, property, and other claims operations member service teams
• Lead execution change management, claims strategies, leader development and technology adoption
• Drive execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams
• Coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations
• Provide guidance on technical matters, monitor claims reserves and extend settlement authority
• Identify trends and develop action plans as appropriate
• Inspire a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results

Director, Claims Operations – STARS

Performance Marketing

• Oversees the development of go-to-market, execution plans, and channel marketing support plans.
• Serves as a subject matter expert in understanding, collecting and coordinating channel marketing requirements.
• Monitors results via business plan assessment and through implementing changes to plans to drive desired results.
• Identifies new/emerging channels, resources and intermediaries and develops integrated strategies, plans and programs to leverage these opportunities.
• Responsible for the development of strategic capability roadmaps that include operational and technology paths necessary to deliver future business needs.
• Provides consultation and decision-making support for the development and implementation of new channel management and optimization capabilities necessary to measure performance, test and learn and drive digital marketing insights.
• Researches and keeps abreast of new and emerging industry technologies and trends that can affect the application of channel management and optimization approaches.
• Oversees the effective deployment of Machine Learning (ML) and Artificial Intelligence (AI) platforms to drive improved performance and automation at scale.
• Accountable for overall effective delivery of end-to-end marketing channel management processes and experiences and serves as the executive sponsor for channel marketing data and information requirements.
• Identifies emerging third-party relationship opportunities to support future business needs.
• Manages the risk and performance associated with large scale third-party contracts in support of USAA’s compliance initiatives.
• Briefs C-Suite leadership on key initiatives and outcomes related to marketing channels.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, P&C DTC Performance Marketing – Media

Financial Crime

• Provide decision support for business areas across the association.
• Apply mathematical and statistical techniques and/or innovative/quantitative analytical approaches.
• Gather, manipulate and synthesize data to draw conclusions and make recommendations.
• Lead discussions with cross functional teams to understand and collaborate on highly complex business objectives.
• Apply advanced analytical techniques to solve large scale business problems.
• Prioritize and lead the development of requirements/resources.
• Translate recommendations into communication materials for management.
• Identify and gather relevant data sources for testing or exploratory data analysis.

Decision Science Analyst Lead – Financial Crimes

Backend Engineer

• Design, develop, code, and test complex technical solutions
• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques.
• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures.
• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming.
• Follows the software development lifecycle.
• Participates in design reviews and learns key system design principles.
• Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Java Software Engineer – Mid-Level

Business Operations

• Leads planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes
• Actively develops and drives alignment of process to overall experience strategy and vision
• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks

Business Process Owner Lead – 3rd Party Injury

Account Manager

• Develops innovative, agile, proactive, and cost-effective HR strategies in alignment with business objectives and related people plans and influences senior executive leaders with recommended talent solutions
• Distills macro talent strategies and tailors application for the unique needs of each functional area assuring business effectiveness
• Identifies opportunities and influences innovation, agility, and growth mindset within their client portfolio by collaborating with senior executive leadership to align HR strategies with business objectives
• Leverages understanding of business goals, objectives and talent needs to inform and influence enterprise talent offerings across the HR portfolio
• Incorporates a digital mindset to drive competitiveness, agility, and differentiated business capabilities
• Leverages data and industry insights in the development of strategic HR solutions
• Leads moderately complex organizational design operating model efforts and other HR initiatives
• Diagnoses talent needs and designs fit-for-purpose solutions
• Leads initiatives and participates in complex programs with broad, cross-functional impact
• Provides inputs into strategic and operational workforce plans
• Proactively partners with business leaders, Finance and Workforce Planning partners to help ensure alignment with cost of labor targets
• Provides trusted advice and coaching to senior executive leaders and serves as a strategic catalyst and change champion
• Effectively challenges senior executive leaders and delivers difficult messages as needed
• Partners with peers, including HR Business Partner Directors, HR advisors, and COE teammates, in the design of HR solutions
• Seeks diverse perspectives in the development of strategies and solutions
• Operates as “One HR,” working in partnership with COE advisors to co-create fit-for-purpose programs, tools, and capabilities for the organization
• Continuously evaluates HR approaches and processes, influencing improved outcomes in support of changing business needs
• Drives people-related business outcomes and provides valuable insights on both internal and external environments regarding talent identification and organizational blind spots
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

HR Business Partner Manager

Data Analyst

• Applies analytical skills to assess risks and opportunities for a Bank consumer portfolio and translates results into recommendations.
• Effectively develops analytical concepts in support of key stakeholders to deliver on bank risk strategies.
• Conducts quantitative analysis utilizing extensive internal and external data sources.
• Develops qualitative analysis to support departmental decision making.
• Researches credit, product, and/or risk proposals and utilizes critical thinking skills to provide analysis ensuring strong portfolio performance outcomes.
• Builds and/or maintains effective risk management frameworks which can identify, measure, or mitigate risk.
• Develops and maintains comprehensive risk reporting in support of management and committee oversight of existing and emerging risks.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Credit Risk Analytics Manager II – Loss Forecasting

• Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance
• Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
• Develops communication plans for customers and internal stakeholders
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes

Senior Business Process Owner – 3rd Party Injury

Support Engineer

• Evaluates complex business data and trends to recommend changes in methods or procedures.
• Provides support and direction to team members and functional partners.
• Applies subject-matter-expert functional knowledge to produce complex work deliverables.
• Assists and mentors team members and project managers.
• Manages broad functional projects and participates as a SME resource.
• Represents the business or staff agency as the subject matter expert.
• Maintains broad system knowledge and stays current on all system enhancements.
• Plans and designs business processes and makes recommendations.

Business Support Analyst Lead – Property & Casualty PMO

Data Scientist

• The Senior Graph Data Scientist – Identity Analytics is responsible for development and implementation of quantitative solutions that improve USAA’s ability to detect and prevent identity theft, account takeover, and first party/synthetic fraud.
• These solutions will range from the development of machine learning models to broad implementation of solutions such as graph analytics to protect USAA and our Members from risks emanating from these threats.
• Develop and continuously update internal identity theft and authentication models to mitigate fraud losses and negative member experience from fraud application, synthetic fraud and account takeover attempts.
• Closely partner with Strategies team, Director of Fraud Identity Analytics and Director of Fraud Model Management and Model Users on model builds and priorities.
• Partner with Technology and other key collaborators to deploy a Financial Crimes graph database strategy, including vendor selection, business requirements, data needs, and clear use cases spanning financial crimes.
• Deploy graph databases and graph techniques to identify criminal networks engaging in fraud, scams, disputes/claims and AML and deliver highly significant benefits.
• Generate and prioritize fraud-dense rings to mitigate losses and improve Member experience.
• Identify and work with technology to integrate new data sources for models and graphs to augment predictive power and improve business performance.
• Exports insights to decision systems to enable better fraud targeting and model development efforts.
• Drives continuous innovation in modeling efforts including advanced techniques like graph neural networks.
• Collaborate with the broader analytics community to share standard methodologies and techniques.

Senior Data Scientist – Graph, Identity Analytics

• Development and implementation of quantitative solutions that improve USAA’s ability to detect and prevent identity theft, account takeover, and first party/synthetic fraud.
• Develop and continuously update internal identity theft and authentication models to mitigate fraud losses and negative member experience from fraud application, synthetic fraud and account takeover attempts.
• Closely partner with Strategies team, Director of Fraud Identity Analytics and Director of Fraud Model Management and Model Users on model builds and priorities.
• Partner with Technology and other key collaborators to deploy a Financial Crimes graph database strategy, including vendor selection, business requirements, data needs, and clear use cases spanning financial crimes.
• Deploy graph databases and graph techniques to identify criminal networks engaging in fraud, scams, disputes/claims and AML and deliver highly significant benefits.
• Generate and prioritize fraud-dense rings to mitigate losses and improve Member experience.
• Identify and work with technology to integrate new data sources for models and graphs to augment predictive power and improve business performance.
• Exports insights to decision systems to enable better fraud targeting and model development efforts.
• Drives continuous innovation in modeling efforts including advanced techniques like graph neural networks.
• Develops and mentors junior staff, establishing a culture of R&D to augment the day-to-day aspects of the job.

Lead Graph Data Scientist – Identity Analytics

Executive Assistant

• Delivers administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention.
• Coordinates activities and ensures timely information flow for EMG assigned.
• Collaborates with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives.
• Identifies topics that translate into prioritizing meeting planners, emails, people, and data.
• Delivers effective challenge to preserve EMG’s time.
• May prepare/update presentations.
• Ensures accuracy and compliance with USAA presentation standards.
• Additionally, drafts internal communications and other materials on behalf of the leader to share with a variety of audiences including department leaders, employees, key stakeholders, or business partners.
• As requested by assigned EMG, prepares correspondence on behalf of EMG.
• Ensures information to and from EMG members are treated with appropriate level of confidentiality.
• Responsible for maintaining awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms.
• Proactively disseminates reminders to leaders and employees for upcoming deadlines, such as check-in completion, LMS training deadlines, or other urgent work deliverables.
• Monitors EMG calendars to coordinate meetings and ensure leader/team is aligned with all aspects of meeting.
• Creates agenda, takes meeting minutes, documents follow up action items, manages attendees, delegates, and ensures all meetings have a clear purpose/agenda.
• In addition, coordinates schedules, meeting planners, dates and secures the content to be presented.
• Understands the importance of team culture for the EMG’s organization.
• Prioritizes employee 1:1’s, staff meetings, skip levels, and other connection points.
• Creates positive experiences for employees through coordination.
• Partners with hiring manager to improve employee experience by proactively planning and onboarding new EMG or other team members.
• Collaborates to formulate an effective transition plan that minimize/eliminate a negative impact for the incoming EA/EMG relationship.
• Additionally, update/submit organizational charts prior to the 1st of the month and update distribution lists within one business day of employee hire/exit.
• Ensures new hires are provided access to resources and knowledge of department-wide operations/processes.
• May coordinate desk/seating logistics for employees and provide oversight for on-site events.
• Manages travel and expense reporting timely and effectively.
• Additionally, manages team budget and confirms people leader adherence to individual budget plans.
• Responsible for maintaining inventory of office supplies with an expense management focused mindset.
• Maintains filing system for key documents.
• Generates reports requested by assigned EMG.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Human Resources

• Develops innovative, agile, proactive, and cost-effective HR strategies in alignment with business objectives and related people plans and influences senior executive leaders with recommended talent solutions.
• Distills macro talent strategies and tailors application for the unique needs of each functional area assuring business effectiveness.
• Responsible for driving a culture of innovation, agility, and growth mindset within their client portfolio by collaborating with senior executive leadership to align HR strategies with business objectives.
• Leverages business acumen related to business goals, objectives and unique talent needs to inform and influence enterprise talent offerings across the HR portfolio.
• Operates with a digital-first mindset to drive competitiveness, agility, and differentiated business capabilities.
• Leverages data and industry insights in the design of strategic HR solutions.
• Independently leads end-to-end complex organizational design, operating model efforts and other HR initiatives.
• Diagnoses talent needs and designs fit-for-purpose strategies.
• Leads complex programs and initiatives with broad, cross-functional impact.
• Accountable for strategic approaches and inputs that inform strategic and operational workforce plans and associated cost of labor.
• Proactively partners with business leaders, Finance and Workforce Planning partners to help ensure alignment with cost of labor targets.
• Provides trusted advice and coaching to senior executive leaders and serves as a strategic catalyst and change champion.
• Effectively challenges senior executive leaders and delivers difficult messages as needed.
• Mentors and provides leadership and guidance to other HR Business Partners, HR advisors and COE partners.
• Seeks diverse perspectives from broad network of resources in the development of strategies and solutions.
• Operates as “One HR,” working in partnership with COE leaders to evaluate and drive HR approaches and processes, influencing improved outcomes in support of changing business needs.
• Responsible for thought leadership and strategic insights to drive enterprise HR initiatives or solutions.
• Continuously evaluates HR approaches and processes, influencing improved outcomes in support of changing business needs.
• Drives people-related business outcomes and proactively provides valuable insights on both internal and external environments regarding talent identification and organizational blind spots.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

HR Business Partner Director

Product Manager

• Directs a team that works on Agile efforts to include highly complex multi-year journeys that span multiple Agile teams, programs, and/or portfolios.
• Drives creativity and ingenuity among the team in the search for and application of new product development solutions to resolve highly technical complex and unique issues.
• Serves as an Agile leader with vision for the team and leads the effective prioritization and delegation of work assignments.
• Oversees and ensures the identification and engagement of business collaborators, domain and Subject Matter Experts across all levels of Agile work is completed effectively.
• Partners with sponsors and key collaborators to gain an understanding of the needs, measures, and risks & controls for the improvement area.
• Provides guidance and oversight at the portfolio, program and project level plans related to schedule, scope and resources.
• Teaches and emphasizes methodology (Agile, Waterfall) principles and structure while creating an environment and mindset of continuous improvement.
• Works with the business to develop metrics to manage risk, track benefits and adoption (KPIs, KRIs, etc.).
• Oversees and holds DPOs accountable for applying knowledge and adhering to required Enterprise processes, procedures, controls, standards, tools and templates.
• Coaches and mentors Product Owners.
• Builds and oversees a team of employees through ongoing execution of recruiting, development, retention, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.