USAA

Product Manager

• Participate in the creation of digital first products supporting the needs and risks of USAA Members.
• Support efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Advise others in the launch of new products and in the evaluation and decision to buy/build or partner.
• Generate creative product and coverage solutions for members needs to ensure a dynamic product pipeline exists.
• Responsible for maintaining knowledge of business and underwriting performance for products in scope.
• Analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Conduct analysis of key data to support on-going monitoring, maintenance and underwriting of existing products.
• Develop and communicate the new product value proposition for product enhancements/features.
• Guide Member Contact teams on how to effectively use sales guides and provides education on new products and services, including new offerings and enhancements to existing features.
• Coordinate with relevant control partners to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

Product Development Manager

Full-stack Engineer

• Design, develop, code, and test technical solutions.
• Write code to deliver features, and improvements, on a regular basis.
• Investigates and resolve technical problems and production issues through troubleshooting techniques.
• Continually improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Follows the software development lifecycle.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Pega Software Engineer – Intermediate Level

Actuary

• Responsible for Life or Annuity reserving, reporting, or forecasting
• Perform actuarial analyses required to develop new products, project future results, reprice existing products, and determine financial strength
• Run models, generate reports, and present recommendations and detailed analysis to Actuarial Leadership
• Identify and provide recommended solutions to business problems independently
• Advise management on issues and serve as a primary resource for their individual team members on escalated issues.

Life Actuarial Valuation, Reporting, and Forecasting Actuary

Risk

• Direct staff and initiatives that support risk and control management programs, to include governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.
• Advise senior management and influences process change.
• Build and manage a high performing team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.
• Manage consulting relationships with internal and external clients regarding budget and implementation deliverables and risk mitigation plans as appropriate.
• Partner with key stakeholders in the business and oversees the identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
• Review, communicate and recommend the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Provide counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's risk profile.
• Educate risk owners on risk/control best practices and may work with other lines of defense in the development and implementation of controls.
• Direct analysis and data mining initiatives that identify, validate, and manage emerging Risk exposures, as necessary.
• Assist in the early identification of risk trends by establishing and monitoring key performance and Risk indicators.
• Oversee the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Bank Third Party Governance and Programs

Manager

• Drive the direction and outcome of major, complex and strategic cross-functional project initiatives
• Apply master expertise of waterfall and/or agile methodologies to lead project initiatives
• Translate business strategy into an integrated program plan
• Negotiate trade-offs, ensure timely execution and successful implementation
• Deliver on strategic transformation effectiveness through proactive identification of complex issues
• Oversight of project management adherence to governance practices
• Engage and align with executive senior leadership on strategic direction
• Maintain effective communication with key stakeholders
• Drive improvements to identify and correct areas requiring regulatory attention

Principal Transformation Manager – Member Value

Insurance

• Administers complex reinsurance
• Processes routine claims
• Validates data, files, and systems
• Identifies discrepancies and related audit support
• Resolves complex issues and navigates obstacles to deliver work product
• Prepares complex reinsurance financial, management and regulatory reports
• Reviews the work of less experienced team members
• Interprets and validates applicability of reinsurance treaties
• Identifies and gathers final bid information to update system
• Administers retention to ensure compliance with regulatory requirements, company limits, and reinsurance treaty specifications
• Exhibits an understanding of key regulations impacting the reinsurance process
• Leads special projects related to reinsurance administration systems, legal contracts/treaties, new product launches and other initiatives
• May participate in the Request For Proposal (RFP) process
• Collaborates and maintains strong relationships with business partners
• Performs in an advisory capacity to operational business leaders
• Acquires and applies advanced knowledge of the business to resolve issues
• Ensures reinsurer and compliance audit requests are completed
• Oversees coordination of responses to internal and external audit and reinsurance business partners
• Develops and maintains processes, procedures and tools
• Participates in risk management testing
• Helps to identify business risk and may offer solutions to mitigate risk
• Performs reinsurance transactions, analysis, reconciliations and research
• Understands key regulatory implications that impact Reinsurance
• Identifies opportunities for process improvements

Reinsurance Analyst I – Life

• Manage teams responsible for delivering and/or managing technical support activities
• Authorize and influence development and delivery of technical solutions
• Accountable for technical leadership in plan, design, development, testing, implementation, or maintenance of technical solutions
• Lead and direct change management, process improvement, and technical support initiatives
• Provide direction and analytical support and direct business plan development to execute initiatives
• Responsible for developing, maintaining, testing, and monitoring an internal control environment
• Builds and oversees a team through ongoing recruiting, development, retention, coaching, and performance management
• Provides leadership for those involved in development, design, and optimization of technology support functions
• Manages identification, research, and analysis of business, process, and technology opportunities
• Informs and tracks metrics for technology support capabilities and/or processes
• Conducts or oversees technology efforts applying technical expertise
• Partner with key functions to align IT strategy and initiatives in support of business strategy and goals
• Operationalize documentation standards and quality assurance methodologies
• Manages and forecasts unit level expenses which may include department allocations and vendor expenses

Senior Manager – Agile Product Management

• managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations
• creating strategy for defense or settlement
• evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution
• delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
• managing serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
• applying intermediate knowledge of claims litigation processes
• proactively managing litigation and acting as liaison with members, internal and external counsel
• clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
• representing USAA at mediations, case conferences, and/or trials
• reviewing, auditing, and approving legal fees and expenses
• partnering and/or directing law firm vendors to facilitate timely lawsuit resolution
• recognizing and solving routine and intermediate issues arising out of legal case management
• following practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifying opportunities to improve processes
• interacting with membership, attorneys and management to advise on moderately complex litigation
• ensuring members receive high levels of service from themselves and law firm vendors
• ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Claims Litigation Manager – Auto

Recruitment

• Leads, mentors, and oversees a team of recruiters, providing guidance, coaching, and training to enhance skills and performance.
• Builds and maintains strong relationships with business leaders, serving as a trusted advisor on talent acquisition strategies and talent market insights.
• Develops and executes recruiting strategies for assigned business lines, aligned to business goals and workforce plans.
• Assesses team performance against key metrics (e.g., time-to-fill, cost-per-hire, candidate satisfaction) and implements actions to improve results.
• Leverages data, analytics, and reporting tools to track key recruiting metrics, identify trends, and inform decision-making.
• Identifies opportunities to streamline recruiting processes, improve efficiency, and enhance the candidate and hiring leader experience.
• Champions the effective use of recruiting technologies, including Applicant Tracking Systems (ATS), Candidate Relationship Management (CRM) systems, and AI-enabled tools, to enhance team productivity and efficiency.
• Manages the recruiting budget for assigned business lines, ensuring responsible spending and maximizing return on investment.
• Manages relationships with external recruiting vendors, ensuring high-quality service and compliance with contract terms.
• Ensures all recruiting activities comply with applicable laws, regulations, and company policies.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Manager, Recruiting – Technical Recruitment

Director

• leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches.
• develops team reputation as highly skilled experts in the area of decision science support.
• oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations.
• monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs.
• understands the business direction, environment and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
• leads the effort and/or partners with analytics teams to build USAA core analytics capabilities and processes.
• builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• assigns and or serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making.
• maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
• researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.
• identifies opportunities to continue to learn in the data and analytics space, whether informal (e.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (e.g.Certifications or advanced coursework).
• works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets.
• ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Decision Science Analytics

• Participates in the development of digital first products supporting the needs and risks of USAA Members
• Supports efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Advises others in the launch of new products and in the evaluation and decision to buy/build or partner
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Responsible for maintaining knowledge of business and underwriting performance for products in scope (e.g.trends, results, etc.)
• Analyzes internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
• Conducts analysis of key data to support on-going monitoring, maintenance and underwriting of existing 'new in market' products based on product performance, member needs and competitive changes
• Develops and communicates the new product value proposition for product enhancements/features
• Guides Member Contact teams on how to effectively use sales guides and provides education on new products and services
• Analyzes and evaluates new product performance metrics to recommend offering change, if necessary, prior to full launch
• Coordinates with relevant control partners to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Product Development Manager – P&C Auto

Analyst

• Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Facilitates the integration of the analytic strategy and business strategy.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
• Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results.
• Translates findings into insights for strategy management and execution.
• Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions.
• May provide guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Business Strategy Analyst – Member Experience Analytics

Data Analyst

• Applies advanced analytical skills to assess risks and opportunities across multiple Bank consumer portfolios and translates results into strategic solutions.
• Assists in delivering Bank strategies across lines of defense by effectively developing and improving complex analytical frameworks, information, and insights to key stakeholders.
• Conducts and develops advanced quantitative analysis utilizing extensive internal and external data sources to bring structure to problems.
• Builds and may assist in maintaining effective risk management frameworks which can identify, measure, or mitigate risk.
• Develops and maintains comprehensive risk reporting in support of management and committee oversight of existing and emerging risks.
• May conduct effective challenge of credit, product, and/or risk proposals through detailed research and vetting, leveraging banking product, regulatory and industry knowledge, and critical thinking skills to support strong portfolio performance outcomes.
• May develop and/or execute complex financial risk sensitivity analysis.
• May execute or support implementation of credit and/or financial modeling infrastructure.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Credit Risk Analytics Manager

• leads the development, implementation, and management of federal agency programs and projects
• ensures alignment of all program activity to USAA strategic priorities
• synchronizes and integrates advocacy-related initiatives and activities
• provides enterprise strategic counsel and support related to federal agency advocacy
• provides expert consultation and execution support to USAA National Platform issues
• facilitates contact between internal and external stakeholders to complete business agreements and assists with contract negotiations
• develops association federal agency advocacy strategy, planning, and integration to create partnerships
• influences the development of association policies, standards, and procedures
• collaborates with Marketing and Reputation partners
• leads, monitors, motivates, and advises cross functional teams in the development and implementation of relationship and advocacy initiatives
• represents USAA at selected public events engaging the federal agency community
• analyzes and anticipates changes in the federal agency community

Federal Agencies Director

Operations

• Directly lead claims litigation case managers that handle litigation for Auto Injury claims
• Manage a team of assigned litigation professionals (direct handlers of active litigation against members) and is responsible for workflow and administration of litigated cases
• Provide high-level technical advice and supervision on litigated cases
• Ensure the delivery of a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy when defending our members in active lawsuits filed against them
• Build out litigation and trial strategies with their teams to drive outcomes for each litigated case in accordance with the overall Claims Litigation Strategy and P&C Claims business objectives
• Drive execution of operational risk management, portfolio and case level litigation management and adherence to regulatory compliance training, policies, and procedures
• Analyze team member's proposed litigation strategies, including determinations of Requests for Authority, and review, create action plans for and participate in case authority and strategy conferences on litigated cases
• Manage USAA Staff Counsel and Panel Counsel and internal business partners to develop appropriate strategic litigation plans for the teams' portfolio of cases and/or in individual cases as warranted through all stages of litigation to include partnering with counsel on impact of new case laws, emerging jurisdictional trends, and the legal environment
• Ensure litigation documentation records are current, timely, and completed across the team
• Build, develop, and lead a team through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.