USAA

Director

• Lead the agile center of excellence function at USAA
• Develop, integrate, and transform business programs and initiatives
• Manage the overall program roadmap, including scope, schedule, and OKRs
• Facilitate sequencing, prioritization, and scheduling for programs
• Ensure compliance with the Change Management methodology
• Develop and integrate change strategies
• Coach and influence senior executives to lead change effectively
• Provide expert consultation to program executives
• Build and sustain key relationships with stakeholders
• Manage and develop a high-performing team
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Director – Transformation Engagement

Customer Support

• Document First Notice of Loss by obtaining relevant information for effective claim investigation.
• Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
• Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
• Resolve status inquiries and, when appropriate, route to handling adjuster.
• Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.
• Apply strong time management skills by closely adhering to assigned work schedule.
• Embrace continuous improvement and development through coaching and collaboration with manager and team members.
• Use strong call management skills by assisting members within a timely manner and limiting non-productive time.
• May assign or initiate emergency services when required on specific claims.
• Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.
• Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Customer Service Claims Representative, Unlicensed Property

Actuary

• Works with business and Subject Matter Experts to understand business strategy and vision
• Writes, refines, accepts and prioritizes stories and/or features
• Owns and maintains a prioritized work backlog for one or more Agile teams
• Reviews and accepts output of I/T and/or business development
• Serves as direct representative of the business with delivery teams
• Participates in a cross-functional team to develop, execute and release in alignment with program and/or product road maps
• Partners with sponsors, stakeholders, and IT to translate business requirements
• Executes robust test plan (user acceptance testing, production validation)
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

Development Product Owner I – Actuary DPO

Manager

• Drives the development and execution of large and highly complex projects that deliver the strategic vision for the business and enterprise
• Applies mastery skills on transformation, agile and/or waterfall methodologies to provide strategic project management
• Accountable for implementing business strategy through delivery and execution of member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment
• Responsible for achieving specific strategic business outcomes; drives clear goals, objectives and timelines
• Assesses, triages and optimizes the delivery of strategy through the lifecycle of the effort
• Oversees project management adherence to the agile/waterfall governance practices and framework
• Manages systems design development, business requirements analysis and day to day processes utilizing agile/waterfall methodologies
• Presents information to key executive business leaders and Board of Director’s stakeholders
• Owns the project life-cycle of the strategic operational programs
• Evaluates integrated plans for strategic deliverables to identify if third-party sourcing solutions are key to execute strategic program/projects
• Oversees RFP process to ensure third-party contractual services are in alignment with business processes required to deliver on strategic initiatives
• Responsible that risk, compliance and regulatory requirements are adhered to and incorporated within third-party deliverables
• Leads components of on-going operational planning
• Engages and aligns with executive senior leadership on the strategic direction of critical and major change efforts
• Responsible for converting strategic intent into delivery planning for the transformation team to deliver on highly-complex project execution/implementation
• Maintains effective communication with key stakeholders, making them aware of critical issues confronting the Strategic Initiatives and the action plans for addressing those issues
• Partners with the CoSA Portfolio Management Office to prioritize, pace, and sequence appropriately across the CoSA Portfolio
• Anticipates risks and issues in complex, multi-workstream change efforts
• Ensures the remediation plans are actively being created and actioned, and that potential issues are consistently mitigated
• Accountable for appropriate strategic/tactical solutions that ensure compliant business requirements are delivered and adopted to mitigate risk and remain a compliant company
• Proactively drives improvements to identify, address, and correct any areas of business operation requiring regulatory and/or compliance attention
• Responsible for operational strategy development and interaction with Senior Management on applicable compliance oversight.

Transformation Manager – Technology PMO

Business Operations

• This role serves as a strategic advisor, applying advanced knowledge of bank processes, products, and Agile methodologies to identify, design, and implement impactful business process and API-driven solutions.
• You will collaborate closely with internal clients, development teams, and stakeholders to drive significant business outcomes, enhance customer experience, and modernize our API infrastructure.
• This consultant will translate business strategy into actionable plans, manage the backlog for process and API initiatives, and ensure the efficient and effective delivery of solutions that align with risk management frameworks and regulatory requirements.
• Work closely with business leaders and teams to understand strategic goals and translate them into clear visions for business process improvements and API modernization initiatives.
• Own and manage the backlog of work for both business process improvements and API development/modernization initiatives.
• Act as the "voice of the end-user" and a key liaison between business stakeholders and technical teams.
• Bring a working knowledge of API infrastructure, including its technical lifecycle, to inform process design and solution development.
• Proactively identify, assess, and manage existing and emerging risks associated with business activities, process changes, and API implementations.
• Utilize a data-driven approach to decision-making, problem-solving, and impediment removal.
• Lead the execution of highly complex projects focused on business process enhancements, API modernizations, and related solutions.

Senior Bank Business Process Consultant – IVA, Chat

Product Manager

• Support and enable the data product's success, ensuring it evolves to meet changing business needs.
• Advocate for the data product, ensuring measurable value and alignment with strategic goals.
• Own and prioritize work, refining backlog items with clear acceptance criteria.
• Provide clear direction to the engineering team.
• Partner with stakeholders, subject matter experts, and development teams.
• Write, refine, accept and prioritize stories and/or features to support effective solutions.
• Own and maintain a prioritized work backlog for one or more Agile teams.
• Participate in a cross-functional team to develop, execute and release in alignment with program and/or product road maps.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Mid Level Development Product Owner – Data

Insurance

• Administers complex reinsurance, validates data, files, systems, and identifies discrepancies and related audit support
• Resolves complex issues and navigates obstacles to deliver work product
• Prepares complex reinsurance financial, management and regulatory reports
• May draft reinsurance treaties, Requests for Proposals (RFPs), and Letter of Agreement (LOAs)
• Administers complex retention to ensure compliance with regulatory requirements, company limits, and reinsurance treaty requirements
• Collaborates and maintains strong relationships with business partners and may perform in an advisory capacity
• Develops and maintains processes, procedures and tools
• Facilitates and reviews internal controls to ensure an effective and efficient reinsurance system
• Performs reinsurance transactions, analysis, reconciliations and research with knowledge of GAAP/ STAT accounting
• Leads and serves as a subject matter expert on special projects/audits related to reinsurance
• Reviews the work of less experienced team members and provides guidance and feedback
• Approaches workload with an innovative perspective and makes recommendations to enhance efficiencies
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

Senior Reinsurance Analyst – Life Company

Threat Intelligence Specialist

• Promotes and applies expert competitive intelligence analytical methodologies to address industry issues
• Proactively identifies issues of concern, proposes recommended solutions and participates in implementing
• Leads large scale, highly complex, competitive analysis projects that are without a clear or standard path and include data analysis, competitor research, market developments and predictive analytics
• May collaborate with cross-functions teams to identify and define the underlying business issue
• Facilitates the development, design, analysis and execution of the project
• Applies an expert level of knowledge in competitive intelligence research, and continually collect and analyze relevant market and industry data, competitive and customer information to identify actionable intelligence
• Interprets complex research data and findings into business strategies, advises senior management on issues and presents findings to various levels of leadership
• Mentors efforts of less experienced peers and team members and provides input on performance appraisals
• Researches and identifies industry best practices and trends to increase effectiveness and shares best practices with team
• Maintains and applies expert knowledge of the business, its products and processes, and expert knowledge of competitive intelligence research and analytic methodologies
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Competitive Intelligence Analyst Lead

Operations

• Select, develop, lead, and hold managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams
• Consistently coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations
• Be responsible for achievement of assigned goals, objectives, and scorecard deliverables
• Plan, organize, and control the resources to deliver the appropriate claims service
• Be accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act
• Provide guidance on technical matters, monitors claims reserves and extends settlement authority
• Be responsible for service, loss control, and loss adjustment expense
• Identify trends and develop action plans as appropriate
• Understand, research, and work to influence the financial impact for their respective business area
• Inspire a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results
• Create conditions for success remove obstacles, lead, and champion change
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, Claims Operations – Field

• Plans, directs, and coordinates activities for complex processes
• Understands the process operating objectives, business rules, performance requirements, risks, and controls to minimize failures
• Supports alignment of process to overall experience strategy and vision
• Develops and implements strategic customer specific business process program plans that align with enterprise strategy
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes
• Manages the performance of processes by developing control limits, monitoring key performance indicators
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
• Develops communication plans for customers and internal stakeholders
• Utilizes reporting, data, and analytics to measure process and project performance
• Stays current with emerging technologies and evaluates business processes for continuous improvement
• Provides mentorship and guidance support for team and applicable business partners

Senior Business Process Owner – Advanced Capabilities, Claims Optimization

Product Marketing

• Leads the development and implementation of the creative and marketing communication strategy
• Provides input into management on the creative marketing budget
• Explores innovative ways to continuously build product presence through best-in-class creative assets
• Advocates for the future strategy and growth plans for all products
• Participates or may lead the agile marketing process
• Provides input into the development of the Brand Strategic Positioning
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Creative Product Marketing Lead – Life Insurance

Backend Engineer

• Design, develop, code, and test complex technical solutions
• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques
• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures
• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming
• Follows the software development lifecycle
• Participates in design reviews and learns key system design principles
• Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Mid Level Java Full Stack Engineer

Data Scientist

• Responsible for development and implementation of quantitative solutions that improve USAA’s ability to detect and prevent identity theft, account takeover, and first party/synthetic fraud.
• Develop and continuously update internal identity theft and authentication models to mitigate fraud losses and negative member experience from fraud application, synthetic fraud and account takeover attempts.
• Closely partner with Strategies team, Director of Fraud Identity Analytics and Director of Fraud Model Management and Model Users on model builds and priorities.
• Partner with Technology and other key collaborators to deploy a Financial Crimes graph database strategy, including vendor selection, business requirements, data needs, and clear use cases spanning financial crimes.
• Deploy graph databases and graph techniques to identify criminal networks engaging in fraud, scams, disputes/claims and AML and deliver highly significant benefits.
• Generate and prioritize fraud-dense rings to mitigate losses and improve Member experience.
• Identify and work with technology to integrate new data sources for models and graphs to augment predictive power and improve business performance.
• Exports insights to decision systems to enable better fraud targeting and model development efforts.
• Drives continuous innovation in modeling efforts including advanced techniques like graph neural networks.
• Collaborate with the broader analytics community to share standard methodologies and techniques.

Senior Data Scientist

• Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members
• Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs
• Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives
• Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work
• Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs
• Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success
• Delivers against Bank agile team level OKRs
• Acts as “voice of the end-user”
• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace
• Owns Bank agile team backlog (grooming, prioritization, and refinement)
• Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity
• Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues
• Begins to take a strategic view and think proactively about the right way to meet objectives
• Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions
• Looks for opportunities for continuous Bank agile team and process improvement
• Makes recommendations to leadership
• May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Bank Agile Product Owner – Digital Servicing

Architect

• Assist peers with developing the business architecture and monitoring implemented strategic plans and progress towards strategic goals
• Support peers/colleagues in strategic choices definition, fact-based prioritization analysis, and business opportunity assessments
• Contribute to business strategy translation/decomposition/deconstruction and visualization for the alignment of the organizational spans and layers (i.e., strategy blueprints)
• Execute assigned tasks in current and target state assessments to inform and visualize internal business capability maturity needs and prioritization over the strategic horizon (i.e., capability-based planning)
• Populate the business knowledgebase and blueprints for planning, portfolio, and executive decision-making and analysis
• Align subsequent strategies, plans, and business within the business, across business lines, and extended architecture community (enterprise, technical, process, and information)
• Execute efforts to mature the business architecture
• Follow and adhere to business architecture framework, governing principles, and best practices
• Maintain the business architecture supporting tool suite
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures