Program Manager – Lead

USAA

Program Manager Lead at USAA driving complex, enterprise-level technology initiatives with significant business impact. Collaborating across teams and managing large-scale programs to achieve strategic goals.

Posted 7/16/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesSenior💰 $127,310 - $243,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Program Management, including strategic alignment with business goals, risk management, and change management methodologies. Proficient in developing multi-year business plans and performance metrics to drive program success.

Highest-signal resume keywords

Program Management MethodologyRisk Management PoliciesStakeholder ManagementAgile MethodologiesChange Management Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram ManagementWaterfall MethodologyPerformance Metrics DevelopmentBudget ManagementRoot Cause AnalysisStrategic PlanningProgram Scope DevelopmentAnalytical SkillsNegotiation Skills

Soft Skills

Team LeadershipMentoringCommunication SkillsConflict ResolutionCollaboration

Tools & Technologies

EPMO ProcessesManagement ToolsDashboards

Industry Keywords

USAA ProgramsIntegrated SolutionsBusiness StrategyROI ExpectationsCross-Functional Teams

About the role

Key responsibilities & impact

Leads the implementation of strategic tasks that align programs with organization's business strategy and goals
Responsible for developing multi-year business plans
Works with program sponsors and cross-functional teams to evaluate, plan and develop scope and details of new programs
Prepares reports providing stakeholders and management with status updates
Ensures all team members understand how to work together, understand interdependencies, and complete program goals
Assists in the development of performance metrics, dashboards and management tools
Directs analyses, root cause identification and development of key work products
Identifies potential new program opportunities to deliver integrated solutions
Defines and maintains multiple program strategies based on business demand and ROI expectations
Negotiates agreements, settles disputes equitably and diffuses high tension situations
Mentors Program Managers in identifying benefits and defining alternatives across USAA programs
Adheres to EPMO processes, procedures, controls, standards, tools, and templates
Drives the adoption and sustainment of changes within the organization
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years of project and / or program management experience
Demonstrated experience using Waterfall or Agile methodologies
Advanced understanding and demonstrated application of risk management policies and procedures
Comprehensive knowledge of program management methodology and techniques
Proficient experience in USAA's change management methodology or similar industry change management methodology
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets
Stakeholder management and influencing skills
Expert level of experience in Principles of Project, Program or Portfolio Management

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education