Senior Business Support Analyst

USAA

Business Support Analyst Senior providing data analytics services to Corporate Communications at USAA. Assisting business operations in data collection and analysis for informed decision making.

Posted 7/14/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesSenior💰 $85,040 - $162,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analytics, including statistical analysis and visualization, to support business operations and decision-making. Proficient in utilizing business intelligence tools and programming languages to gather insights and optimize processes.

Highest-signal resume keywords

Data AnalyticsBusiness Intelligence ToolsSQLPythonTableau

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisStatistical TechniquesRequirement GatheringOperational PlanningForecastingProcess ReviewTrend AnalysisRoot Cause AnalysisData VisualizationManagement Information Development

Soft Skills

CollaborationFacilitationCommunication

Tools & Technologies

Microsoft Power BIGoogle Analytics

Industry Keywords

Business OperationsSystems CoordinationBusiness Requirements ProcessesHigh Profile Initiatives

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Provide data analytics services to the Corporate Communications and Public Affairs Office
Assist business operations by collecting moderately complex data from a variety of internal and external sources
Use statistical techniques to analyze data for trends
Generate reports and visualize data for leaders to make informed decisions
Conduct data analytics activities to provide insights for high profile initiatives
Participate in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes
Maintain broad system knowledge and stays current on all system enhancements
Gather information for complex processes, analyze data and trends, identify root causes, and develop work products

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
3 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations
Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions
Knowledge of business operations and systems/business requirements processes
Experience facilitating and driving collaboration to common understanding of business requirements and driving standard association wide business processes
Experience with business intelligence tools, such as Tableau, Microsoft Power BI, Google Analytics
Experience with data analysis and programming tools, such as SQL, Python and R

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education