Entry-Level Auto Claims Adjuster

USAA

Customer Service Auto Claims representative at USAA handling non-injury auto claims through investigation and settlement. Delivering best-in-class customer service while navigating the claims process.

Posted 7/10/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $48,340 - $50,340 per yearWebsite

About the role

Key responsibilities & impact

Acquire and apply basic knowledge of auto coverage, auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims
Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision
Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions
Collaborate and set expectations with external and internal business partners to facilitate claims resolution
Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions

Requirements

What you’ll need

High School Diploma or equivalent experience or GED
Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
Ability to prioritize and multi-task while navigating through multiple business applications
Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
Successful completion of a job-related assessment is required

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Auto Coverage KnowledgeAuto Physical Damage KnowledgeLiability KnowledgeClaims DocumentationNegotiation Skills

Soft Skills

Clear CommunicationProfessionalismCollaboration

Certifications

Insurance Adjuster License