Benefits Advisor Lead – Leave Advisor

USAA

Benefits Advisor Lead responsible for designing, developing, and administering employee leave plans at USAA. Providing strategic guidance while ensuring regulatory compliance and program effectiveness.

Posted 7/10/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesSenior💰 $127,310 - $243,340 per yearWebsite

About the role

Key responsibilities & impact

Applies expert knowledge to provide strategic guidance in the design, development, assessment, implementation and administration of benefit plans, programs, and services
Directs the analysis of organizational trends, market data, and industry practices to identify root causes and address benefit issues
Oversees the daily management of programs, regulatory compliance, contract compliance and contracted suppliers
Applies advanced principles, theories and concepts to determine optimal solutions
Provides insight and guidance to senior leadership on complex issues
Recommends changes to programs and success measures as appropriate
Researches and recommends alternative benefits programs and initiatives
Manages multifaceted programs with Enterprise wide risks
Provides oversight of other complex programs to ensure integration and alignment with the Total Rewards philosophy
Develops appropriate objectives for employee benefit programs to ensure program success and compliance with internal goals and external federal requirements
Monitors and evaluates the effectiveness of benefit programs and suppliers against stated objectives by using metrics and best practices with an Enterprise-wide impact
Ensures vendors are aligned with benefit program objectives and provide appropriate service levels to employees
Advises senior leadership on the legal and regulatory environment that may impact current and/or future employee benefit offerings
Evaluates and recommends changes and enhancements to programs to ensure compliance with federal regulations
Monitors the work of team members and provides direct feedback and coaching as needed
Develops a communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources
Serves as a primary resource for escalated issues of an unusual nature
Monitors the annual benefits budget in partnership with Finance and vendors
Develops and oversees measures to ensure costs are minimized and efficiencies are realized
Analyzes financial impacts and recommends adjustments to programs to minimize financial risk
Leads and motivates cross-functional team members in designing business solutions for benefit plans, programs, and services with an enterprise-wide impact
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
5+ years of experience in employee benefits including financial analysis, performance metric development, plan design and administration
Experience with benefits supplier contract management, regulatory compliance and day-to-day operations
Extensive project management experience to include requirement development and implementation
Knowledge of and ability to uphold the organization's and industry's HR standards, procedures and policies regarding human resources management
Knowledge of leave programs (including state and local leave requirements), market segments and marketplaces; ability to apply this knowledge to meet specific business goals and objectives
Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs
Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sensitive inquires and complaints
Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint and working knowledge of AI tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Benefit Plan DesignPerformance Metric DevelopmentOutsourced Benefits AdministrationProcess DocumentationRisk Management

Soft Skills

LeadershipCoachingCommunication Strategy Development