USAA

Analyst

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.
• Leads integration of the analytic strategy and business strategy.
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.
• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.
• Serves as a team lead and provides guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Strategy Analyst Lead – Member Experience Analytics

Product Manager

• support the achievement of property and casualty (P&C) insurance profit and growth targets in assigned state(s)
• assist in development of strategic vision and tactical plans which profitably expand USAA's product line market share
• focus on state-specific competitive and financial KPIs to anticipate and react to potential trends
• identify opportunities to make regional impacts across P&C, which drive best practices and innovation across the organization
• develop analytical insights and analyze state-specific P&L and marketing strategy and the impact of marketing investments
• answer financial and customer-related questions from key stakeholders using multiple data sources including SAS, SQL, Tableau, R, etc.
• collaborate with internal stakeholders to develop insights to execute on multi-year state strategy.
• engage with external regulators to bring strategic actions to market.
• analyze data with internal stakeholders, such as pricing, UW, and claims, to identify growth opportunities and present key learnings.
• build reports using data tools to monitor business performance and communicate results.
• identify emerging themes, internal and external trends to improve performance and minimize risk.
• assist with the evaluation of product performance metrics and competitor actions to help facilitate decision making at regional/countrywide level.
• partner with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationships with local regulatory agencies and industry organizations.
• serve as a resource to team members by providing guidance and training on processes and procedures in support of product line initiatives.

P&C Product Management Manager – Personal Lines State Management

Artificial Intelligence

• Drive demand and value as a strategic bridge between businesses and technical AI delivery
• Conduct discovery workshops to identify opportunities for AI-driven automation
• Own the Association AI Roadmap, prioritize initiatives based on strategic value and ROI
• Collaborate with stakeholders to create business cases and track value realization
• Build and lead a team of professionals through recruiting, development, retention, coaching and support

Vice President, Applied AI and Enablement

Compliance

• Conducts reviews of laws and regulations for business impact and conveys requirements for awareness and action
• Performs compliance risk management activities in accordance with enterprise compliance standards
• Provides compliance input on business action plans, projects or operational requests
• Captures information, analyzes data trends, identifies root cause(s), and provides information to the business or project teams
• Ensures documents, projects, processes or product initiatives align with regulatory requirements and enterprise policy
• Identifies outstanding compliance issues and coordinates accurate implementation of business requirements
• Participates in compliance risk management activities in accordance with enterprise compliance policies and procedures
• Serves as a resource to team members on raised issues of a routine nature

Compliance Analyst I – P&C Compliance

Account Manager

• Develops, manages, grows, and nurtures relationships between USAA and external strategic suppliers
• Onboards and provides operational support for strategic partner relationships
• Identifies opportunities for growth and builds strong relationships with key strategic partners including internal affiliates
• Effectively initiates and manages supplier relationships with strategic supplier partners and internal business team members
• Monitors strategic account partners satisfaction and applies data-driven insights to influence strategies to drive the achievement of business goals
• Responsible for timely and appropriate resolution of escalations from strategic supplier partners
• Partners with team to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts
• Validates and codes moderate size and complexity invoices, requiring research to ensure accuracy and budget adherence

Senior Strategic Account Relationship Manager

Engineer

• Responsible for ensuring that security requirements are adequately addressed in all aspects of a solution/application enablement and sustainment lifecycle
• Design, develop, code, integrate, and test complex cross functional technical solutions with a focus on security
• Leads the team in code/design reviews and engineering efficiencies
• Supports the resolution of complex production issues
• Works with architecture to help define directions for cross functional or highly complex key technologies
• Drives community impact through active participation in internal and external training outlets
• Supports continuous research, analysis, and troubleshooting to identify, resolve, and report on highly complex security issues
• Provides mentorship and guidance to junior engineers

Senior ELK Stack Engineer

Security Engineer

• Responsible for ensuring that security requirements are adequately addressed in all aspects of a solution/application enablement and sustainment lifecycle
• Design, develop, code, integrate, and test complex cross functional technical solutions with a focus on security
• Supports code/design reviews and engineering efficiencies
• Supports the resolution of production issues and troubleshooting of end-to-end solutions
• Works with architecture to help define directions for cross functional or highly complex key technologies within a specific security domain
• Monitors and troubleshoots highly complex systems, tools, and vendor integrations
• Collaborates with Security Analysts, IT and Business Partners to tune, harden, and enhance Security solutions and technologies

Software Engineer – Information Security, Mid Level

• responsible for ensuring that security requirements are adequately addressed in all aspects of a solution/application enablement and sustainment lifecycle
• design, develop, code, integrate, and test complex cross functional technical solutions with a focus on security
• leads the team in code/design reviews and engineering efficiencies
• independently resolves complex production issues and leads troubleshooting of end-to-end solutions
• works with architecture to help define direction for cross functional or highly complex key technologies
• drives community impact through active participation in training outlets, conferences, blog post, and participating in professional societies
• leverages Site Reliability Engineering practices in their domain
• ensures risks associated within their domain activities are effectively identified, measured, monitored, and controlled
• influences and leads cross-functional efforts across the Enterprise as a subject matter expert
• monitors and troubleshoots highly complex systems, tools, and vendor integrations
• performs continuous research, analysis, and troubleshooting to identify, resolve, and report on highly complex security issues
• collaborates with Security Analysts, IT and Business Partners to tune, harden, and enhance Security solutions and technologies
• provides mentorship and guidance to junior engineers

Lead ELK Stack Engineer

• Partner with key team members to identify, assess, aggregate and document risks and controls.
• Communicate results of risk assessments to governance committees and various levels of leadership.
• Implement new risk policies, practices, appetites, and solutions.
• Improve and contribute to strategies, tools, and methodologies to measure, monitor, and report risks.
• Serve as a key contributor in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

Senior Risk Analyst – AI Risk Management

Consultant

• Performs triage duties to review claims identified by our predictive fraud tool
• Investigates questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures
• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third party claims
• Participates in the development of fraud prevention strategies
• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools
• Makes recommendations within defined authority guidelines
• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcomes
• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention
• Assists with the delivery of fraud awareness training initiatives in a defined environment
• Handles CAT duty responsibilities as business requires
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

SIU Consultant – Triage

Director

• Provides technical (regulatory, compliance and institutional) coaching and feedback that leads to sound business results and protection of employees, members, and the USAA brand.
• Develops and enhances the Centralized Supervision team and ensures proper expectations are established throughout the organization regarding adherence to regulatory requirements, supervision, and risk mitigation.
• Oversees and directs team members in the activities that they perform which includes call monitoring, correspondence reviews, monitoring plan, standards, policies, and control environment requirements, suitability reviews, and front-line management supervisory outcomes and trends.
• Builds and maintains relationships within Life and across the Association, including but not limited to Life Leadership, Quality Assurance, Compliance, Risk Management, Internal Audit, Legal, Product Management and Operations, to facilitate cooperative achievement of common goals.
• Determines appropriate data to collect, compile and analyzes to proactively evaluate and collaborate on supervision trends, common issues, and exceptions to proper risk and compliance execution by Life.
• Ensures consistent application of risk management practices, policies, standards, and procedures prescribed by Compliance.
• Proactively scans and evaluates internal and external environment to optimize operations processes.
• Oversees responses to regulators, internal audit, and compliance and risk assessments regarding sales practice and associated regulatory processes conducted by the team.
• Mitigates risks associated with projects and initiatives that impact supervisory activities and execution including participation in Life working groups, projects where supervision SMEs are needed, and various governance and operational committees.
• Participates in Life Business Risk and Control Management leadership team activities and assists in developing the strategic vision of the business.
• Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for a successful implementation of projects affecting the operations of the Centralized Supervision Team and potential impacts to front line leaders.
• Works to ensure strategic alignment of initiatives with those across the Association and works with business leaders to identify and mitigate operational and regulatory risks.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Centralized Supervision

• Partners with key team members in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations.
• Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.
• Contributes to the implementation of new risk policies, practices, appetites and solutions to ensure multidisciplinary understanding and management of risks according to industry standard process.
• Enhances strategies, tools, and methodologies to measure, monitor, and report risks.
• Applies working knowledge to assess data and produce analytical insights to understand business objectives, drive risk-based business decisions and influence solution strategies.
• Contributes in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.
• Provides oversight of risk through documentation review, assessment of performance monitoring, model validation, and use implementation.

Risk Analyst I – AI Risk Management

Business Operations

• Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
• Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
• Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
• Develops communication plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provides mentorship and guidance support for team and applicable business partners.
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Business Process Owner – Auto Direct Repair Facility, Total Loss

Data Scientist

• Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business.
• Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value.
• Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Composes, and assists peers with composing, technical documents for knowledge persistence, risk management, and technical review audiences.
• Assesses business needs to propose/recommend analytical and modeling projects to add business value.
• Works with business and analytics leaders to prioritize analytics and modeling problems/research efforts.
• Builds and maintains a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are visible and based on the highest quality data.
• Translates complex business request(s) into specific analytical questions, completes the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations.
• Handles project landmarks, risks, and impediments.
• Calls out potential issues that could limit project success or implementation.
• Develops standard methodologies for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling procedures and model risk management standards.
• Maintains expertise and awareness of pioneering techniques.
• Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
• Serves as a mentor to junior data scientists in modeling, analytics, and computer science tasks.
• Participates in internal communities that drive the maintenance and transformation of data science technologies and culture.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Investment Data Scientist

Actuary

• Performs complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.
• Reviews laws and regulations to ensure all processes are compliant; and provides recommendations for improvements and monitors industry communications regarding potential changes to existing laws and regulations.
• Runs models, generates reports, and presents recommendations and detailed analysis of all model runs to Actuarial Leadership.
• May make recommendations for model adjustments and improvements, when appropriate.
• Shares knowledge with team members and serves as a resource to team on escalated issues and navigates obstacles to deliver work product.
• Leads or participates as a key resource on moderately complex projects through concept, planning, execution, and implementation phases with minimal guidance, involving cross functional actuarial areas.
• Develops exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.
• Identifies and provides recommended solutions to business problems independently, often presenting recommendation to leadership.
• Maintains proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.
• Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.
• Tests impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.
• Advises management on issues and serves as a primary resource for their individual team members on escalated issues.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.