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Senior Business Process Owner – P&C Claims Litigations
USAASenior Business Process Owner at USAA directing complex business processes for Claims Litigation. Leading strategic improvements and managing performance metrics for operational efficiency.
Posted 7/24/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesSenior💰 $93,770 - $179,240 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process execution and optimization, with a strong focus on quality management and process improvement methodologies. Proficient in utilizing data analytics and reporting to enhance operational performance and mitigate risks.
Highest-signal resume keywords
Business Process ExecutionProcess Mapping and ModelingLean MethodologyData AnalysisChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementQuality ManagementProblem-Solving ToolsControl Limits DevelopmentKey Performance Indicators Monitoring
Soft Skills
MentorshipCommunication
Tools & Technologies
Business Process Management SystemsData Analytics Tools
Industry Keywords
Process Management StandardsRisk Management PracticesOperational Compliance
About the role
Key responsibilities & impact- plan, direct, and coordinate activities for complex processes
- Understand process operating objectives, business rules, performance requirements, risks, and controls
- support alignment of process to overall experience strategy and vision
- Develop and implement strategic customer specific business process program plans
- Manage the performance of processes by developing control limits, monitoring key performance indicators
- Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks
- Develop communication plans for customers and internal stakeholders
- Utilize reporting, data, and analytics to measure process and project performance
- Stay current with emerging technologies to lead continuous process improvement efforts
- Lead solution development including business case and benefits substantiation
- Provide mentorship and guidance support for team and applicable business partners
Requirements
What you’ll need- Bachelor's degree: OR 4 years of related experience may be substituted in lieu of degree.
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
- Experience in implementing and sustaining change/improvements.
- Hands on experience with Process Mapping and Modeling and creating and validating process documentation.
- Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
- Demonstrated experience with Lean, Business Process Management, or similar methodology.
- Demonstrated experience with utilizing various systems to collect and analyze data.
Benefits
Comp & perks- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education assistance