Licensed P&C Insurance Professional – Sales and Service

USAA

Licensed Insurance Customer Service Representative enhancing sales in the San Antonio office. Requires active P&C license and offers $2,000 signing bonus for new hires.

Posted 7/20/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJunior💰 $46,370 - $48,870 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Property and Casualty insurance sales, providing exceptional customer service and support through effective communication and problem-solving. Proficient in navigating multiple systems and applications while maintaining compliance with industry regulations.

Highest-signal resume keywords

Property And Casualty LicenseCustomer Service ExperienceInsurance QuotingCross-Selling OpportunitiesMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance ProductsPolicy BindingRatingUnderwritingContract ProvisionsCoverage ProvisionsPremium ChangesIssue DiagnosisRisk ManagementCompliance Policies

Soft Skills

Exceptional ServiceEngaging CommunicationProblem-SolvingPrioritizationAttention To Detail

Tools & Technologies

Contact Center SystemsBusiness Applications

Certifications & Qualifications

High School DiplomaGED EquivalentActive Property And Casualty License

Industry Keywords

Personal Lines InsuranceFinancial ServicesMember InquiriesSales PotentialCustomer Needs Assessment

About the role

Key responsibilities & impact

Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.
Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services.
Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Maintain required Property & Casualty (P&C) licenses and state registrations.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

High School Diploma or GED equivalent
Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed
1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
Ability to prioritize and multi-task, including navigating through multiple business applications

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education